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Freelance Remote Email Chat Support Jobs in Virginia

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Interacting with customers (and potentially internal users) via phone, email, chat, or video ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... email, chat and web browsers to perform their duties. The processes that the Customer Service ... S. Citizen Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... email, chat and web browsers to perform their duties. The processes that the Customer Service ... S. Citizen Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs ...

Maximus

Customer Service Representative - Help Desk Support

VA · On-site +1

$17 - $21.75/hr

This position is fully remote. Employment is contingent upon successful completion of a CMS client ... Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... email, chat and web browsers to perform their duties. The processes that the Customer Service ... This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... email, chat and web browsers to perform their duties. The processes that the Customer Service ... This position is fully remote; however, you must reside within 75 miles from the Maximus McAllen ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

Respond to customer inquiries via phone, email, and online communication platforms * Provide timely ... support, or the travel industry is helpful but not required Why Join Our Team? * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

Chesapeake, VA · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Hampton, VA · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Freelance Remote Email Chat Support information

What is the difference between Freelance Remote Email Chat Support vs Customer Service Representative?

AspectFreelance Remote Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, flexible hours, independentOffice or call center, fixed hours
Required CredentialsBasic communication skills, tech-savvyHigh school diploma, customer service training
Employer & Industry UsageFreelance platforms, online companiesCorporations, retail, telecom
Work TasksResponding to emails and chat inquiriesHandling calls, resolving customer issues

Freelance Remote Email Chat Support offers flexible, independent work primarily through online communication channels, while Customer Service Representatives typically work in a fixed environment handling calls and in-person interactions. Both roles require strong communication skills but differ in work setting and structure.

What are the most commonly searched types of Remote Email Chat Support jobs in Virginia?

The most popular types of Remote Email Chat Support jobs in Virginia are:

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For Freelance Remote Email Chat Support jobs in Virginia, the most frequently searched job titles are:

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Cities in Virginia with the most Freelance Remote Email Chat Support job openings:

Freelance Remote Email Chat Support jobs near you

Freelance Copywriter (Talent Pool)

Quatrain Creative

Mclean, VA • On-site, Remote

Contractor

Re-posted 13 days ago

Job description

Join Our Talent Pool
Due to cyclical hiring needs, this is a standing posting. Even if we don't have an immediate opening, we're always building relationships with strong freelance writers for upcoming projects.
If you're interested in being considered for current and future opportunities, please apply to join our Talent Pool. As assignments become available, we'll reach out if your experience aligns with the need and you're still available. While we review every application, outreach may occur only when an active project arises.
U.S. applicants only (Eastern Time preferred).
Application Requirements
  • 2-3 samples of relevant B2B short-form content (email, web, social, or other marketing copy)
  • Samples should reflect work in industries such as tech, insurance, finance, healthcare, or education
  • Include your desired rate in your cover letter

Applications without samples and a rate will not be considered.
About the Company
Quatrain is a fully remote, woman-owned content agency that blends strategy, storytelling, and design to create high-impact content. For more than a decade, our team of experienced writers, designers, and content strategists has worked with B2B brands across industries-from education to technology-to craft compelling blog posts, case studies, ebooks, videos, and more.
Position Overview
Quatrain Creative is seeking experienced B2B copywriters for long-term freelance partnerships. This role focuses on short-form, conversion-driven content across multiple client accounts. Assignments may include marketing emails, web copy, landing pages, sales sheets, one-pagers, slide decks, social posts, ads, and other brand and sales enablement materials.
Many of our clients operate in the tech space, so you should be comfortable learning complex concepts and translating them into clear, persuasive messaging. You'll often write for C-suite executives and decision-makers who may not have technical backgrounds.
This is a remote, per-project freelance opportunity. Reliability, proactive communication, and consistent adherence to deadlines are essential.
Responsibilities:
  • Write, edit, and proofread conversion-focused copy across email, web, sales collateral, slide decks, social media, and ads
  • Develop channel-specific messaging tailored to each platform and audience
  • Create compelling, action-oriented copy that aligns with client goals and brand voice
  • Collaborate with client marketing and product teams to ensure messaging accuracy and alignment

The ideal candidate:
  • Has 3-5+ years of experience writing B2B marketing copy (agency experience preferred)
  • Is comfortable working directly with clients and participating in video calls
  • Works independently and can synthesize interviews, briefs, and source materials into strategic messaging
  • Delivers polished, client-ready copy with minimal need for revisions
  • Communicates clearly and collaborates effectively with our content team
  • Adheres to brand voice, tone, and style guidelines (AP Style proficiency required)
  • Asks thoughtful questions and clarifies ambiguity early
  • Quickly builds working knowledge of new or technical subject matter
  • Has experience writing for niche B2B audiences, including senior executives
  • Understands content marketing strategy, buyer journeys, and distribution channels
  • Is fluent in written and spoken English
  • Has working knowledge of SEO best practices and keyword integration
  • Possesses excellent project management, time-management, and communication skills

Preferred qualifications:
  • Agency experience supporting multiple client accounts
  • Experience working with B2B clients in tech, education, finance, or related industries
  • Ability to lead productive client calls and contribute to messaging strategy
  • Familiarity with marketing tools, analytics, and performance metrics

Apply