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Customer Service Chat Support Jobs in Virginia (NOW HIRING)

Agency.com

IT Customer Service Representative

Richmond, VA · On-site

$15/hr

... Support: * Troubleshoot and resolve technical issues related to software via phone, email, or chat ... Customer Service: * Respond promptly to customer inquiries, providing empathetic and professional ...

Strategic Data Systems

$21.44 - $26.53/hr

Act as the first step in a multi-tiered support to Military Sailors and their families ... Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications ...

Strategic Data Systems

$21.44 - $26.53/hr

Act as the first step in a multi-tiered support to Military Sailors and their families. Investigate ... fax, email, chat, and other communications channels. Utilize various essential software ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Virginia

Customer Service Chat Support information

See Virginia salary details

$11

$19

$27

How much do customer service chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service chat support in Virginia is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.72 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Virginia?

For Customer Service Chat Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Virginia look for?

The top searched job categories for Customer Service Chat Support jobs in Virginia are:

What cities in Virginia are hiring for Customer Service Chat Support jobs?

Cities in Virginia with the most Customer Service Chat Support job openings:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,583 per year, or $19 per hour.

Customer Service Representative (ON SITE)

DBS Staffing Services, Inc.

Virginia Beach, VA • On-site

$19 - $22/hr

Other

Re-posted 14 days ago

Job description

DBS Staffing Services, Inc. is seeking a Customer Service Representative to join one of our client companies located in an industrial park near the Little Creek-Fort Story Base in Virginia Beach. As a staffing agency, we specialize in connecting qualified candidates with roles that align with their skills and experience.

In this position, you will act as the main contact for customers and their orders, offering assistance through phone, email, and in-person interactions. Your responsibilities will include addressing inquiries, resolving issues, ensuring a professional and positive customer experience, and providing support in the office whenever needed.

Key Responsibilities:

  • Handle incoming customer inquiries and orders via phone, email, and chat with professionalism and courtesy.
  • Provide accurate information to customers regarding products, services, and processes.
  • Entering customer order data into the company's system and Excel.
  • Resolve customer complaints and issues in a timely and efficient manner.
  • Follow up with customers to ensure satisfaction and gather feedback.
  • Collaborate with other team members to enhance customer experience.

Schedule:

  • The working hours are Monday to Friday, from 8 AM to 5 PM, with Fridays ending at 4 PM.

Requirements

  • High school diploma or equivalent required.
  • Prior experience in office customer service, call center operations, or data entry is preferred.
  • Excellent communication skills, both written and verbal.
  • Ability to follow instructions effectively and engage in critical thinking to solve problems.
  • Strong problem-solving abilities and the capacity to work independently.
  • Fundamental computer skills proficiency, and a 50+ wpm typing speed.
  • Excellent interpersonal skills coupled with a positive mindset, a desire to acquire new knowledge, and a commitment to personal growth within the organization.

Benefits

The hourly pay ranges from $19/hr to $22/hr, based on the candidate's experience. Pay is weekly on Fridays.
Our client is eager to help you establish a long-term career with their team. Take the first step by applying for this position and seize the opportunity to showcase your skills. They encourage growth and development for individuals of all genders, fostering a fantastic work environment.

Apply