Verizon Customer Support Jobs in Virginia (NOW HIRING)

When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
As a Principal Engineer, you will create client solutions based on business requirements. You will also mentor and assist the entire Network Engineering (NE) team in the development and implementation of client solutions. The scope of the solutions involves advanced networks (SDWAN, Autonomous, Campus and LAN switching), data center, security, and virtualization technologies; as well as development of fault and performance management policies and automation rules.
Responsible for assisting the Network Engineers in proactive client engagement at all client levels and serving as an escalation Engineer for all levels of client engagement. Responsible for technology lifecycle development, and planning & coordination with various internal/external stakeholders. The Principal Engineer (PE) Role will have ownership for standard and custom solution development initiatives. The PE will Mentor and Assist the Engineering team with systems and device network management certification for Managed Services solutions. The PE role will have close collaboration with Engineering, PMO, Verizon Product Development, and various Verizon and external delivery and support teams. This collaboration includes development of client project designs and providing assistance with implementation of client projects.

• Provide mentoring, technical training and support for the Lifecycle Engineering and Implementation Engineering teams.
• Design and support solutions involving, but not limited to, WAN, LAN, WLAN, VoIP, Data Analytics, Security and Virtual (e.g.; Virtualization, SDN, NFV) technologies.
• Analyze, evaluate and communicate network capacity and performance data with the objective of driving improvements to customer's network.
• Responsible for overseeing customer network documentation such as solution design document, record of change, and network diagrams.
• Serve as the escalation engineer to Tier 3 support for customer incidents.
• Responsible for presentations and demonstrations related to technology, process, or client solutions.
• Requires ownership of solution designs, critical issues as an escalation engineer.
• Relied on for creative thinking, and problem resolution skills.
• Position may require after hours support.

You have a thorough working knowledge of the following technologies:

• Routing protocols (BGP, OSPF, OMP, Static Routes, Policy Routing, Route redistribution)
• Switching (Spanning-Tree, VLANs, Trunking, EtherChannel)
• QoS (Traffic Shaping, Route-maps, etc.)
• Security (AAA configuration, Certificates, Network Address Translation (NAT),Access Control Lists (ACLs), VRF segmentation)
• Cisco SDWAN (Topology Build, Template Creation, HA Configuration, SDWAN,DIA Concepts - Guest Service, Direct Internet Service, Cloud Services, etc.)
• Wireless/Wifi (WAPS, Wireless Controllers (WLCs), Wireless site surveys, heat map generation)
• WAN Technologies (MPLS, Broadband, Wireless/5G/LTE/FWA/CradlePoint, Satellite ( StarLink))
• VoIP (IP Phones, Gateways, ATAs)
• F5 Load Balancer (LTM) and F5 VCMP technologies.
• Cloud - Verizon (Secure Cloud Interconnect (SCI), Verizon Software Defined Interconnect (SDI)(Equinix) , Cisco SDWAN Cloud Onramp for Multicloud
• Network Troubleshooting
• Responsible for the protection of Verizon customer proprietary network information and Verizon information assets.

What we're looking for...
You're a technical expert with experience in being the lead engineer on multiple large projects at once. Cross-functional work is ideal for you, given your collaborative nature and ability to work with a variety of stakeholders across the organization. You have experience and knowledge of complex network architectures and have demonstrated the ability to increase efficiency within a production environment. You will have a strong, customer centric voice in assisting with as well as implementing our strategic roadmap.
You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

Even better if you have one or more of the following:

• Degree in Engineering, Telecommunications, or Technology related field.
• Ability to lead and drive projects to completion and balance multiple work assignments simultaneously.
• Critical thinking, problem solving abilities, and decision-making skills.
• Ability to lead technical discussions with a group of individuals in the industry with varying technical positions.
• Ability to work well both independently and in diverse teams.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $107,000.00 - $187,000.00.