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Director Customer Support Jobs in Virginia (NOW HIRING)

Empower AI

Customer Support Lead

Quantico, VA · On-site

Customer Support Lead Job ID 2026-8915 Job Locations US-VA-Quantico Category Program / Project ... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ...

Empower ai

Customer Support Lead

Quantico, VA · On-site

Customer Support Lead Job ID 2026-8915 Job Locations US-VA-Quantico Category Program / Project ... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

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Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Virginia

Director Customer Support information

See Virginia salary details

$38.7K

$122.3K

$194.8K

How much do director customer support jobs pay per year?

As of Aug 30, 2026, the average yearly pay for director customer support in Virginia is $122,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,200.00 and $146,200.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Virginia?

The most popular types of Customer Support jobs in Virginia are:

What are popular job titles related to Director Customer Support jobs in Virginia?

For Director Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Virginia look for?

The top searched job categories for Director Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Director Customer Support jobs?

Cities in Virginia with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $122,280 per year, or $58.8 per hour.

Global Director, Technical and Customer Support

Henrico, VA • On-site

Flex Ltd
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Flex Ltdexternal

$157K - $215K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.
We develop skill sets, encourage curiosity, and enable empowerment - we turn jobs into careers. If this sounds interesting, we'd like to meet you.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Global Director, Technical and Customer Support located in Henrico, VA.
Reporting to the Global Product Line Director - Service, Software & Metering the Global Director, Technical and Customer Support is responsible for the leadership, strategy, performance, and continuous improvement of the company's global technical support and customer support organizations.
What a typical day looks like:
  • Lead the global Technical Support and Customer Support organizations, ensuring exceptional customer experience and efficient resolution of product and service issues.
  • Own global support strategy, operational performance, escalation management, knowledge management, and documentation governance.
  • Partner with Engineering, Product Management, Quality, Warranty, and Field Services to drive issue resolution, product improvements, and customer success.
  • Establish support KPIs, service standards, and continuous improvement initiatives to enhance responsiveness, efficiency, and customer satisfaction.
  • Develop organizational capabilities through workforce planning, talent development, succession planning, and performance management.
  • Lead integration and standardization of support functions across regions, product lines, and acquired businesses.
  • Manage departmental budgets, resources, and technology investments to support scalable business growth.
  • Ensure compliance with applicable quality, safety, regulatory, and corporate requirements.
  • Serve as executive owner for major customer escalations and critical support events.

The experience we're looking to add to our team,
  • 10+ years of progressive experience in Technical Support, Customer Support, Field Services, Engineering Services, Warranty, or related functions.
  • 5+ years of experience leading global or multi-regional support organizations.
  • Demonstrated leadership experience managing managers and geographically dispersed teams.
  • Strong knowledge of electrical power distribution systems, critical power infrastructure, data center equipment, or related industrial technologies.
  • Proven experience managing customer escalations and mission-critical service events.
  • Experience establishing and managing support KPIs, service level agreements (SLAs), and operational performance metrics.
  • Experience implementing and governing case management, CRM, ticketing, and knowledge management systems.
  • Demonstrated success building scalable support processes and driving continuous improvement initiatives.
  • Ability to travel globally as required (typically 20-35%)

EC37
What you'll receive for the great work you provide:
  • Full range of medical, dental, and vision plans
  • Life Insurance
  • Short-term and Long-term Disability
  • Matching 401(k) Contributions
  • Vacation and Paid Sick Time
  • Tuition Reimbursement

Application Deadline:
Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.
Job Posting Start Date 08-25-2026 Job Posting End Date 10-25-2026
The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.
$157,000.00 USD - $215,900.00 USD Annual
Job Category
Production Engineering
Is Sponsorship Available?
No
Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).
Flex Personnel logo

About Flex Personnel

Sourced by ZipRecruiter

The Flex Team is made up of Staffing Industry experts committed to serving the needs of businesses and workers by bringing people together. We are guided by our Core values Integrity, Courtesy, and Respect. At Flex we bring Businesses and People together. We carefully assess both the needs of our Business clients and the complete profiles of each candidate, and then make the connections we believe will be most mutually beneficial. With offices in select markets throughout the Country, We are continually expanding our industry reach nationwide.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Dallas, TX, US

Social media

Facebook

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