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Entry Level Customer Support Jobs in Virginia (NOW HIRING)

Entry-Level Customer Service Representative

Norfolk, VA · On-site

$15.50 - $21/hr

Customer service and customer support * Client relations and customer success * Customer ... Warehouse and Logistics * Entry-Level Professionals * Recent High School and College Graduates

Entry-Level Customer Service Representative

Richmond, VA · On-site

$15.75 - $21.50/hr

Are you looking for an entry-level customer service job with paid training , weekly pay , and real ... Help deliver engaging promotional events while supporting meaningful charitable causes ...

In this entry-level role, you will play a critical part in delivering exceptional customer experiences, supporting client relationships, and ensuring the successful execution of marketing campaigns ...

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Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Virginia? The most popular types of Customer Support jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Customer Support jobs? Cities in Virginia with the most Entry Level Customer Support job openings:
Entry-Level Customer Service Representative

Entry-Level Customer Service Representative

GE

Norfolk, VA • On-site

$15.50 - $21/hr

Other

Posted 5 days ago


General Electric rating

8.7

Company rating: 8.7 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

42nd of 421 rated machine equipment manufacturers


Job description

We are actively hiring motivated, customer-focused individuals for Entry-Level Customer Service Representative positions. This is an excellent opportunity to launch a career in customer service, customer support, client relations, customer success, communications, business development, or account management while gaining valuable professional experience in a dynamic and growth-oriented environment.

No previous experience is required. We provide comprehensive paid training, ongoing mentorship, and professional development opportunities designed to help you build a successful long-term career.

About the Role

As an Entry-Level Customer Service Representative, you will serve as a key point of contact for customers, providing exceptional service, answering inquiries, resolving concerns, and helping create a positive customer experience.

This role offers hands-on experience in:

  • Customer service and customer support
  • Client relations and customer success
  • Customer communication and engagement
  • Problem-solving and conflict resolution
  • CRM software and customer record management
  • Administrative support and business operations
  • Team collaboration and workflow coordination

Top performers may have opportunities to advance into leadership, training, management, customer success, or business development positions.

Key Responsibilities
  • Respond to customer inquiries in a professional and timely manner
  • Provide accurate information regarding products, services, and account-related questions
  • Resolve customer concerns while maintaining a positive customer experience
  • Build and maintain strong customer relationships
  • Accurately document customer interactions and account updates using CRM systems
  • Support daily administrative and operational activities
  • Collaborate with team members to achieve service and performance goals
  • Identify customer needs and recommend appropriate solutions
  • Deliver outstanding customer service and support at all times
Paid Training & Professional Development

We are committed to helping employees develop the skills necessary for long-term success.

Training Includes:
  • Customer Service Fundamentals
  • Professional Communication Skills
  • Client Relationship Management (CRM) Systems
  • Conflict Resolution and Problem-Solving Techniques
  • Customer Experience Best Practices
  • Administrative Support and Office Operations
  • Team Collaboration and Workplace Effectiveness
  • Leadership Development and Career Advancement Training
Qualifications

We are seeking individuals who are:

  • Strong communicators with excellent interpersonal skills
  • Customer-focused, professional, and solution-oriented
  • Positive, dependable, and eager to learn
  • Self-motivated and team-oriented
  • Adaptable and comfortable in fast-paced environments
  • Committed to providing exceptional customer experiences
Requirements
  • Must be at least 18 years of age
  • Legally authorized to work in the United States
  • Basic computer, typing, and data entry skills
  • Strong verbal and written communication abilities
  • Ability to work effectively both independently and as part of a team
  • No prior experience required
No Experience Necessary

We welcome applicants from a variety of backgrounds, including:

  • Retail and Sales
  • Hospitality and Food Service
  • Call Center and Customer Support
  • Administrative and Office Support
  • Reception and Front Desk Operations
  • Warehouse and Logistics
  • Entry-Level Professionals
  • Recent High School and College Graduates
  • Career Changers

Transferable skills, a positive attitude, and a willingness to learn are highly valued.

Benefits & Career Growth

We invest in the growth and success of our employees through training, mentorship, and advancement opportunities.

What We Offer
  • Immediate hiring opportunities
  • Paid training and onboarding
  • Weekly pay
  • Performance-based advancement opportunities
  • Leadership development programs
  • Ongoing mentorship and coaching
  • Supportive, team-oriented work environment
  • Professional development resources
  • Long-term career growth potential
Apply Today

If you're looking for an opportunity to start a career in customer service, customer support, client relations, customer success, communications, business development, or account management, we encourage you to apply today.

Join a company that values teamwork, professional development, customer satisfaction, and internal growth. Build valuable skills, gain real-world experience, and take the next step toward a rewarding career.


What General Electric employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About General Electric

Sourced by ZipRecruiter

General Electric (GE) is a renowned multinational conglomerate with headquarters in Boston, MA, US. Established in 1892, the company operates across key sectors including aviation, power, renewable energy, healthcare, and additive manufacturing. GE is known for inventing and creating groundbreaking products and processes that have become industry standards. It is committed to taking on global challenges from cleaner, more efficient energy to affordable healthcare using its collective imagination and courage. The company's mission is "We build things that matter".

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1892

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