GEM
GEM

60 Gem Jobs Hiring Near You

GEM is a fast-growing firm with a dynamic culture, actively recruiting a Technical Incident Manager to support a Global Cruise Operator. The role involves overseeing critical incidents and providing ...

Auditor

Brooklyn, NY ยท On-site

$22/hr

Mon-Fri; 9:30 am - 6:00 pm About GEM Pawnbrokers GEM Pawnbrokers has been serving New Yorkers since 1947 and is now one of the largest and most trusted pawnshop networks in the state, with over 20 ...

SLA

Bronx, NY ยท On-site

$19 - $21/hr

Description: This position works in 2 different locations, Hicksville and Melville Long Island SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers ...

Description: Description - List products on e-commerce marketplaces such as Ebay, etc. - Maintain online product listings - ensure accuracy of contents, monitor merchandise pricing, optimize listings ...

We are seeking an enthusiastic and outgoing Event Marketing and Promotions Assistant to join our growing team. This entry-level position is perfect for individuals who enjoy working with people ...

SLA

Hempstead, NY ยท On-site

$18 - $21/hr

Description: Job Title: Sales Lending Trainee (SLT) Location: NY FLSA Status: Non-Exempt (Hourly) Shifts: Days & Weekends Years of Experience: 2 Years of Related Industry Experience SUMMARY: To ...

SLA

Selden, NY ยท On-site

$19 - $21/hr

Description: ESSENTIAL DUTIES & RESPONSIBILITIES * Greet, interact and qualify each customer to determine their individual needs. * Perform buying, selling and loan transactions. * Show the ability ...

SLA

Bronx, NY ยท On-site

$19 - $21/hr

Description: SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans. ESSENTIAL DUTIES & RESPONSIBILITIES

Entry-Level Client Service Representative

Alexandria, VA ยท On-site

$17 - $23.25/hr

We are a mission-driven organization focused on creating lasting impact through community programs, outreach initiatives, and meaningful supporter engagement. As we continue to expand, we are seeking ...

Business Development Associate - Entry Level

Fairfax, VA ยท On-site

$45K - $62K/yr

We are a fast-growing organization dedicated to driving client success and expanding our market presence. As we continue to grow, we're seeking a motivated and results-driven Business Development ...

Entry-Level Event Assistant

Richmond, VA ยท On-site

$42K - $58K/yr

We are seeking a motivated Entry-Level Event Assistant to join our growing events and marketing team. This role involves supporting live events, nonprofit fundraisers, and promotional campaigns ...

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Technical Incident Manager

Technical Incident Manager

GEM

Fort Lauderdale, FL โ€ข On-site

Full-time

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

Job Summary:
GEM is a fast-growing firm with a dynamic culture, actively recruiting a Technical Incident Manager to support a Global Cruise Operator. The role involves overseeing critical incidents and providing project solutions to ensure operational excellence across multiple global time zones.
Responsibilities:
โ€ข Assist with system performance, monitoring, and analysis
โ€ข Maintain records, utilizing best-in-class tools
โ€ข Provide project solutions supporting onboard and onshore teams
โ€ข Responsible for the oversight of critical incidents and major system escalations from initiation to resolution
โ€ข Provide troubleshooting support and failure analysis when necessary
โ€ข Conduct workflow analysis
โ€ข Assist leadership as required
โ€ข Contribute to long-term operational strategy and road maps
Qualifications:
Required:
โ€ข Exceptional communications - spoken, written, active listening, and general body language
โ€ข Outstanding critical thinking abilities
โ€ข Experience with project management software, i.e., Jira and Confluence
โ€ข Curious, polite, professional, and engaging interpersonal skills
Preferred:
โ€ข PMP Certification is a plus but not required
โ€ข Azure Virtual Desktop knowledge is a plus, but not required
Company:
For over 30 years, GEM and LMS have been committed to providing their clients with dependable, extensible technology, end-to-end software solutions, and operations expertise to support long-term growth and success. Founded in 1994, the company is headquartered in Orlando, FL, US, , with a team of 51-200 employees. The company is currently Growth Stage.