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Infographic showing various Customer Service job openings at Gem in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Customer Service Representative - Entry-Level

Customer Service Representative - Entry-Level

GEM

Richmond, VA

$15.75 - $21.50/hr

Full-time

Posted 18 days ago

Job description

Are you looking for an entry-level job with paid training, career growth opportunities, and a supportive team environment? We are currently hiring motivated individuals to join our team as Customer Service Representatives.

This is an excellent opportunity for recent graduates, career starters, and individuals seeking a new professional path. No previous customer service experience is required—we provide comprehensive training to help you succeed from day one.

What You'll Do

As a Customer Service Representative, you will interact directly with customers and help create positive experiences by providing friendly, professional support.

Responsibilities
  • Assist customers with questions, concerns, and service-related inquiries
  • Provide accurate information about products, services, and programs
  • Deliver outstanding customer service in a professional and courteous manner
  • Resolve customer concerns efficiently and effectively
  • Build positive relationships with customers through excellent communication
  • Work closely with team members to ensure a smooth customer experience
  • Follow company guidelines and customer service best practices
  • Maintain a positive attitude in a fast-paced, team-oriented environment
What We're Looking For
  • Strong communication and interpersonal skills
  • Positive, friendly, and customer-focused attitude
  • Willingness to learn and grow professionally
  • Strong problem-solving abilities
  • Ability to work well independently and as part of a team
  • Dependable, motivated, and eager to succeed
  • High school diploma or equivalent preferred
No Experience Needed - Full training is provided.Why Join Our Team?
  • Paid training program
  • No experience required
  • Entry-level position with growth potential
  • Clear career advancement opportunities
  • Supportive and collaborative work environment
  • Ongoing professional development
  • Valuable customer service and communication skills
  • Fast-growing company with long-term opportunities
Apply Today

If you're looking for an entry-level customer service job with paid training, career advancement opportunities, and a positive team culture, we'd love to hear from you. Apply now and start building a rewarding career with us.