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15 Gem Customer Service Jobs Hiring Near You

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Customer Service * Muti-tasking ability * Cash Handling (basic math) * Sales Experience * Knowledge in jewelry, gemstones, precious metals and or Hard Goods * Computer Literacy SKILLS * Ability to ...

Gem

SLA

Queens Village, NY · On-site

$17/hr

Customer Service * Muti-tasking ability * Cash Handling(basic math) * Sales Experience * Knowledge in jewelry, gemstones, precious metals and or Hard Goods * Computer Literacy SKILLS * Ability to ...

Gem

SLA

Brooklyn, NY · On-site

$19 - $21/hr

Customer Service: 1 year (Preferred) * Cash handling: 1 year (Preferred) Work Location: In person If you require alternative methods of application or screening, you must approach the employer ...

Gem

Jewelry Sales

Manhattan, NY · On-site

$19 - $20/hr

Salary: $19 - $20 per hour Are you an experienced jewelry salesperson with a knack for providing exceptional customer service? We are seeking a talented and dedicated Pawn Broker Jewelry Salesperson ...

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Customer Service: 1 year (Preferred) * Cash handling: 1 year (Preferred) Work Location: In person If you require alternative methods of application or screening, you must approach the employer ...

Gem

SLA

Hempstead, NY · On-site

$18 - $21/hr

COMPETENCIES - Required to perform the job successfully: · Oral Communication Skills · Written Communication Skills · Interpersonal Skills · Customer Relations · Customer Service · Multi ...

Gem

Jewelry Sales (Weekend Availability)

Brooklyn, NY · On-site

$18 - $22.25/hr

Are you an experienced jewelry salesperson with a knack for providing exceptional customer service? We are seeking a talented and dedicated Jewelry Salesperson to join our team, with a strong ability ...

Gem

SLA

Manhattan, NY · On-site

$18 - $21/hr

COMPETENCIES - Required to perform the job successfully: · Oral Communication Skills · Written Communication Skills · Interpersonal Skills · Customer Relations · Customer Service · Multi ...

Gem

Ecommerce Listing Coordintor

Manhattan, NY · On-site

$18 - $21/hr

... Equipment-Customer service skills and phone etiquette -Experience with eBay preferred -Must be able to type at least 70 WPM with minimal errors -Experience with photography and photo editing ...

Gem

Watchmaker

New York, NY · On-site

$23/hr

The Watchmaker is responsible for providing in-store watch maintenance, overhauls, service and performing quality control checks on watches in a timely manner to satisfy the needs of our customers as ...

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Infographic showing various Customer Service job openings at Gem in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Entry Level Customer Service Associate

Entry Level Customer Service Associate

THE GEM Inc.

Richmond, VA • On-site

$14.25 - $19.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We're looking for a friendly, detail-oriented Customer Service Associate to support our event participants, donors, sponsors, and community partners. In this role, you'll provide outstanding customer support, assist with event registration, process donations and sponsorships, and ensure every interaction reflects our commitment to excellence.

If you thrive in a fast-paced environment, enjoy solving problems, and want to make a meaningful impact, we'd love to hear from you.

Key Responsibilities
  • Deliver exceptional customer service by responding promptly and professionally to inquiries via phone, email, and other communication channels.
  • Assist event participants with event registration, fundraising campaigns, sponsorship opportunities, and general program information.
  • Process event registrations, donations, sponsorships, and other transactions accurately using internal systems and CRM software.
  • Maintain detailed and accurate customer records, interactions, and transaction histories within the CRM database.
  • Resolve customer concerns efficiently while providing positive, solution-focused support.
  • Collaborate with internal teams to improve the overall customer experience and ensure seamless event operations.
  • Monitor customer feedback, identify trends, and recommend process improvements to enhance service quality.
  • Support customer service initiatives, special projects, and administrative tasks assigned by leadership.
  • Stay up to date on company policies, programs, products, and services to provide accurate and knowledgeable assistance.
Qualifications
  • Previous experience in customer service, customer support, call center, administrative support, or a related role preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build positive relationships with customers and stakeholders.
  • Exceptional problem-solving and conflict-resolution abilities.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities.
  • Comfortable using CRM systems, databases, and Microsoft Office or Google Workspace.
  • Positive attitude, dependable work ethic, and a collaborative team-player mindset.
  • Passion for helping others and supporting mission-driven events and fundraising initiatives.
Why Join Us?
  • Competitive salary and comprehensive benefits
  • Career growth and professional development opportunities
  • Supportive, collaborative, and inclusive workplace culture
  • Opportunity to contribute to meaningful events and charitable causes
  • Make a real impact by helping participants, donors, and sponsors have an exceptional experience every step of the way

Apply today and become part of a team dedicated to delivering outstanding customer service while supporting events that make a difference in our communities.