GEM
GEM

23 Gem Customer Service Jobs Hiring Near You

Customer Service Associate - Entry Level

Richmond, VA · On-site

$14.25 - $19.75/hr

Our team is seeking a Customer Service Associate who is eager to learn, enjoys connecting with people, and wants to develop valuable workplace skills in a dynamic professional setting. This ...

Entry-Level Customer Service Representative

Norfolk, VA · On-site

$15.50 - $21/hr

No previous customer service experience is required. We provide paid training, ongoing coaching, and support to help you learn the role and succeed in a professional customer service environment.

Communications Assistant - Entry-Level

Norfolk, VA · On-site

$40K - $53K/yr

Communicate company updates, services, and programs clearly to customers and community members * Assist with community outreach, public relations, and customer engagement initiatives * Answer ...

SLA

Brooklyn, NY · On-site

$19 - $21/hr

Customer Service: 1 year (Preferred) * Cash handling: 1 year (Preferred) Work Location: In person If you require alternative methods of application or screening, you must approach the employer ...

SLA

Bronx, NY · On-site

$19 - $21/hr

Customer Service * Muti-tasking ability * Cash Handling (basic math) * Sales Experience * Knowledge in jewelry, gemstones, precious metals and or Hard Goods * Computer Literacy SKILLS * Ability to ...

Jewelry Sales

Manhattan, NY · On-site

$19 - $20/hr

Salary: $19 - $20 per hour Are you an experienced jewelry salesperson with a knack for providing exceptional customer service? We are seeking a talented and dedicated Pawn Broker Jewelry Salesperson ...

Engage with consumers and provide information about client programs and services * Support customer and community engagement efforts * Assist with campaign tracking, reporting, and market research

SLA

Queens Village, NY · On-site

$17/hr

Customer Service * Muti-tasking ability * Cash Handling(basic math) * Sales Experience * Knowledge in jewelry, gemstones, precious metals and or Hard Goods * Computer Literacy SKILLS * Ability to ...

SLA

Manhattan, NY · On-site

$18 - $21/hr

COMPETENCIES - Required to perform the job successfully: · Oral Communication Skills · Written Communication Skills · Interpersonal Skills · Customer Relations · Customer Service · Multi ...

Jewelry Sales (Weekend Availability)

Brooklyn, NY · On-site

$18 - $22.25/hr

Are you an experienced jewelry salesperson with a knack for providing exceptional customer service? We are seeking a talented and dedicated Jewelry Salesperson to join our team, with a strong ability ...

SLA

Bronx, NY · On-site

$19 - $21/hr

Customer Service: 1 year (Preferred) * Cash handling: 1 year (Preferred) Work Location: In person If you require alternative methods of application or screening, you must approach the employer ...

SLA

Hempstead, NY · On-site

$18 - $21/hr

COMPETENCIES - Required to perform the job successfully: · Oral Communication Skills · Written Communication Skills · Interpersonal Skills · Customer Relations · Customer Service · Multi ...

Provide information about programs, services, and promotional initiatives * Support community outreach and customer engagement efforts * Assist with event registration, attendee questions, and ...

... Equipment-Customer service skills and phone etiquette -Experience with eBay preferred -Must be able to type at least 70 WPM with minimal errors -Experience with photography and photo editing ...

Client Relations Associate - Entry Level

Fairfax, VA · On-site

$40K - $51K/yr

Educate customers and community members about client programs, services, and initiatives * Build positive relationships through face-to-face communication and customer engagement * Support the ...

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GEM Jobs Information

What are the most popular job types at Gem?

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    Infographic showing various Customer Service job openings at Gem in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, and 13% Remote job distribution.

    Customer Service Associate - Entry Level

    GEM

    Richmond, VA • On-site

    $14.25 - $19.75/hr

    Full-time

    This job post has expired today. Applications are no longer accepted.


    Job description

    Are you personable, motivated, and interested in building a rewarding career working directly with customers? Our team is seeking a Customer Service Associate who is eager to learn, enjoys connecting with people, and wants to develop valuable workplace skills in a dynamic professional setting.

    This entry-level customer service position is open to candidates with little or no prior experience. We offer structured training, hands-on coaching, and ongoing guidance so you can confidently learn the role and grow within the organization. Whether you are entering the workforce, pursuing a new career path, or looking for an opportunity to strengthen your professional skill set, this position can provide a strong starting point for future advancement.

    Your Day-to-Day Responsibilities

    In this role, you will have the opportunity to:

    • Welcome customers and deliver helpful, professional assistance throughout each interaction
    • Listen carefully to customer concerns and identify appropriate answers or solutions
    • Establish positive connections with customers through clear, courteous communication
    • Handle questions, requests, and basic account or service-related needs
    • Become knowledgeable about available products, services, and customer engagement practices
    • Work alongside colleagues to meet performance objectives and strengthen customer satisfaction
    • Enter and update information accurately while following company guidelines and procedures
    • Strengthen your abilities in communication, critical thinking, conflict resolution, teamwork, and leadership
    Ideal Candidate Profile

    Successful candidates will demonstrate:

    • Confident verbal communication and strong people skills
    • An upbeat, adaptable approach and genuine interest in learning
    • The ability to manage responsibilities independently while contributing to a collaborative team
    • Reliability, professionalism, and a strong sense of accountability
    • Effective decision-making and attention to accuracy
    • A genuine interest in helping customers and creating positive interactions
    • Experience in retail, restaurants, hospitality, sales, call centers, or other customer-facing roles is helpful but not mandatory
    Training, Growth & Benefits

    We are committed to helping team members build meaningful careers. Depending on the position and company program, opportunities may include:

    • Paid onboarding and role-specific training
    • Coaching and one-on-one professional guidance
    • Opportunities for internal advancement and career progression
    • A welcoming, team-oriented workplace
    • Practical experience developing communication and business skills
    • Competitive pay and potential performance-based rewards
    • Pathways toward expanded responsibilities, team leadership, and management
    Build Your Career With Us

    A successful customer experience begins with employees who are knowledgeable, engaged, and committed to helping others. Our team gives motivated individuals the tools and practical experience needed to become confident professionals.

    The Entry-Level Customer Service Associate position is a great fit for someone who wants to develop transferable skills while gaining real-world experience in customer relations, communication, problem-solving, teamwork, and leadership.

    If you are motivated, approachable, dependable, and ready to learn, we encourage you to apply.

    Submit your application today and begin building your future in customer service.