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Senior Customer Support Jobs in Virginia (NOW HIRING)

Overview Are you an ERP problem solver who is passionate about supporting customers? At JMA Maskindata, we are looking for a dedicated and service-minded ERP consultant who will become an expert in ...

Overview Are you an ERP problem solver who is passionate about supporting customers? At JMA Maskindata, we are looking for a dedicated and service-minded ERP consultant who will become an expert in ...

This is a great fit for someone who has owned complex customer relationships, supported DoW or federal mission teams, driven software adoption, or helped senior stakeholders turn messy operational ...

Engage with Senior Government Executive customers on service desk performance and improvement initiatives. * Maintain DoD 8570/8140 IAT Level III certification currency. * Support program-level ...

Sr CRM Developer

Vienna, VA · On-site

$125K - $145K/yr

Seeking a Sr. CRM Developer to bridge the gap between marketing strategy and technical execution by supporting, troubleshooting, and optimizing customer engagement campaigns, CRM workflows, and the ...

Engage with Senior Government Executive customers on service desk performance and improvement initiatives. * Maintain DoD 8570/8140 IAT Level III certification currency. * Support program-level ...

Engage with Senior Government Executive customers on service desk performance and improvement initiatives. * Maintain DoD 8570/8140 IAT Level III certification currency. * Support program-level ...

Customer Support Operations

Reston, VA · On-site

$18.22 - $26.44/hr

This role reports directly to the Senior Manager of the Customer Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as ...

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Senior Customer Support information

What does a senior customer support professional do?

A Senior Customer Support professional is responsible for handling complex customer issues, providing guidance to junior support staff, and ensuring high levels of customer satisfaction. They often act as a point of escalation for challenging cases and may contribute to process improvements or training initiatives. Their role involves excellent communication, problem-solving skills, and a deep understanding of the company's products or services. Additionally, they may analyze support trends to recommend solutions that enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a senior customer support professional?

To thrive as a Senior Customer Support professional, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service roles. Familiarity with customer relationship management (CRM) systems like Salesforce or Zendesk, and certifications in customer service or support management, are highly valued. Exceptional communication, leadership, and conflict-resolution skills make someone stand out in this position. These capabilities are essential for resolving complex issues efficiently, mentoring junior staff, and maintaining high levels of customer satisfaction.

How does a senior customer support professional typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support professionals frequently work cross-functionally with teams such as Product, Engineering, and Sales to resolve complex customer issues. They often act as a bridge, escalating technical problems to the appropriate team and providing detailed context to ensure efficient resolution. Additionally, they may participate in meetings to relay customer feedback, influence product improvements, and help develop new support processes. This collaborative approach not only improves customer satisfaction but also fosters a deeper understanding of the company's products and operations.

What is the difference between Senior Customer Support vs Customer Support Specialist?

AspectSenior Customer SupportCustomer Support Specialist
Required CredentialsExperience in customer service, technical knowledge, possibly certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced, problem-solving, often involves escalationsSupport via phone, email, chat, routine inquiries
Employer & Industry UsageTech, SaaS, retail, telecomSimilar industries, entry to mid-level roles

Senior Customer Support roles typically require more experience, technical knowledge, and involve handling complex issues or escalations. Customer Support Specialists focus on routine customer inquiries and basic support tasks. The senior role often involves mentoring and process improvement, while the specialist role emphasizes direct customer interaction.

What are the most commonly searched types of Customer Support jobs in Virginia?

The most popular types of Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Senior Customer Support jobs?

Cities in Virginia with the most Senior Customer Support job openings:

Infographic showing various Senior Customer Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Senior Customer Support Consultant

Aptean

Pilot, VA

$17.25 - $24/hr

Full-time

Re-posted 3 days ago


Job description

Overview

Are you an ERP problem solver who is passionate about supporting customers? At JMA Maskindata, we are looking for a dedicated and service-minded ERP consultant who will become an expert in our in-house developed DSM solution, which is primarily used by dealers of agricultural and construction machinery in Denmark.

What do we offer?

At JMA Maskindata, you will have the opportunity to work with a number of exciting tasks, both nationally and internationally, where you will contribute to creating value for our customers. You will work with our in-house developed DSM solution, based on the Microsoft Dynamics 365 Business Central platform, which is used by all our customers. The tasks vary from customer to customer, and can be simple problems in the DSM system itself to complex integrations with customers' third-party products such as Continia and Power Apps.

As an ERP consultant, you will be part of a competent team that handles customer inquiries from our office in Eslöv near Lund, Sweden. You will be responsible for helping customers via phone and email, and this is where your curiosity and analytical sense play an important role. Before you can propose the right solution, you need to understand the customer's challenges – and that's exactly what makes your job exciting!

If a customer case cannot be resolved by you, you are responsible for having it described so well that it can be forwarded to our escalation team in Denmark, who then take over the case. Here you will be included in our solution proposal so that the customer gets a satisfactory answer.

Together with the rest of JMA, you will be trained in our new joint solution Aptean Equipment DMS, which will be the solution new and existing customers will be offered in the future.

Who are you?

We are looking for a person who has:

· Practical experience in finance and warehousing, and preferably from a support function

· Practical and documented experience with NAV/BC or other ERP systems

· Your entry into the position can be a practical background as a controller/accountant or consultant, where NAV/BC or another ERP system has been your primary work tool

· Used to a lot of customer contact via phone and email

· Proactive in helping customers move forward, as some tasks may be urgent

Your personal qualities:

· You love to help customers and are good at communicating clearly and professionally – even when the pace is high.

· You are fluent in Swedish and English, both orally and in writing

· You are curious and ask questions to understand the deeper connections.

· You are a team player who thrives on sharing knowledge and collaboration.

· You're flexible and willing to go the extra mile to ensure customers get the right help.

· You work in a structured way with testing and providing solution proposals

Why choose us?

Why not? Just look here:

A strong ONE JMA, this means that we do not think in silos – but rather emphasize the open collaboration across countries, departments and functions

Your professional and personal development: We invest in your learning and give you the opportunity to dive into your professional interests and the latest technology, but also require that you take responsibility, responsibilities and/or take MS certifications

Flexibility and great influence: With us, you get the freedom to plan your workday, we have a healthy Work Life Balance and the opportunity to shape your role and JMA. Your opinion matters to us and JMA's future development.

Salary package according to qualifications

About JMA

JMA is an international company with branches in several Northern European countries. In 2025, we became part of American Aptean, which is a world leader in industry-specific software. Aptean focuses on providing tailor-made software for every link in the food chain – from agriculture and production to distributor and retailer.

JMA provides the most recognized industry solution, Dealer Service Management (DSM), to machine suppliers. We work with Microsoft Dynamics 365 Business Central and offer third-party products such as Continia.

About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, 
purpose-built software and superior customer experiences from people who care. 
Aptean is a global provider of mission-critical, industry-specific software solutions. 
Aptean’ s purpose-built ERP and supply chain management solutions help address the 
unique challenges facing process and discrete manufacturers, distributors and other 
focused organizations. Aptean’ s compliance solutions are built for companies serving 
specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 
highly specialized organizations in more than 20 industries and 80 countries rely on 
Aptean to streamline their everyday operations. 


“At Aptean, our global and diverse employee base is our greatest asset. It is through 
embracing and understanding our differences that we are able to harness our individual 
power to maximize the success of our customers, our employees and our company.” –
TVN Reddy


Aptean pledges to promote a company culture where diversity, equity and inclusion are 
central. We are committed to applying this principle as we interact with our customers, 
build our teams, cultivate our leaders and shape a company in which any employee can 
succeed, regardless of race, color, sex, national origin, sexuality and gender identity, 
religion, disability or age. Celebrating our diverse experiences, opinions and beliefs 
allows us to embrace what makes us unique and to use this as an asset in bringing 
innovative solutions to our customer base.

Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME