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Remote Customer Support Jobs in Virginia (NOW HIRING)

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

We#39;re looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

$35K - $70K/yr

We're looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we'd ...

Koalafi

Merchant Support Representative

Richmond, VA · Remote

$21/hr

What You'll Do We are in search of a Merchant Support Representative to assist in providing ... About You (Qualifications) * 1-2 years in a fully remote, customer service role * Excellent verbal ...

New

ForgeFit

Remote Customer Service Specialist

Chesapeake, VA · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Hampton, VA · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

AO Globe Life

Remote CSR Agent Entry Level

Norfolk, VA · On-site +1

$14 - $19/hr

Remote Customer Service Representative | Client Success Specialist | Work From Home Company: Globe ... Provide outstanding customer service and ongoing client support. * Explain life, accident, and ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Virginia

Remote Customer Support information

See Virginia salary details

$10

$22

$56

How much do remote customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer support in Virginia is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $26.20 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Virginia?

The most popular types of Customer Support jobs in Virginia are:

What are popular job titles related to Remote Customer Support jobs in Virginia?

For Remote Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Virginia look for?

The top searched job categories for Remote Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Customer Support jobs?

Cities in Virginia with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Virginia as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,783 per year, or $23 per hour.

Remote Support Specialist

HB Travels

Virginia Beach, VA • Remote

Full-time

Re-posted 10 days ago

Job description

We#39;re looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we#39;d love to hear from you.

In this role, you#39;ll assist customers by answering questions, providing support, and ensuring a positive experience throughout their journey. You#39;ll work with clients in the travel and hospitality industry while helping deliver exceptional service in a fully remote environment.

What You#39;ll Do

  • Respond to customer inquiries via phone, email, and online communication platforms
  • Provide timely, professional, and accurate customer support
  • Assist customers with service requests and travel-related questions
  • Research information and provide appropriate solutions
  • Maintain accurate customer records and documentation
  • Follow up with customers to ensure their needs have been met
  • Collaborate with team members to deliver a high-quality customer experience
  • Follow company policies and service standards

What We#39;re Looking For

  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Ability to work independently and manage priorities in a remote setting
  • Comfortable using computers, web-based applications, and communication tools
  • Highly organized with strong attention to detail
  • Positive attitude and willingness to learn
  • Previous experience in customer service, hospitality, retail, administrative support, or the travel industry is helpful but not required

Why Join Our Team?

  • 100% remote work opportunity
  • Flexible scheduling options
  • Comprehensive training provided
  • Supportive and collaborative team culture
  • Opportunities for professional development
  • Be part of a growing organization serving clients in the travel and hospitality industry

Apply Today

If you#39;re passionate about helping customers and want to build your skills in a remote, customer-focused role, we#39;d love to receive your application. Qualified candidates will be contacted regarding the next steps in the hiring process.

Apply