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Weekend Customer Support Jobs in Virginia (NOW HIRING)

C&F Bank

Customer Support Specialist

Toano, VA · On-site

$16.25 - $21.75/hr

Responsibilities Phone- Based Customer Support (65%) * Handle all customer phone calls, customer branch rollover calls and internal retail support line calls in no more than three rings. * Resolves ...

notifyMD

Customer Support Specialist

Chesapeake, VA · On-site

$17.50/hr

Come join our team as a Customer Success Specialist as we are ramping up for the summer months to ... Availability to work one weekend day Compensation: $17.50 / Hour Our benefits for Full Time ...

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C&F Bank

Customer Support Specialist

Toano, VA

$16.25 - $21.75/hr

Phone- Based Customer Support (65%) * Handle all customer phone calls, customer branch rollover calls and internal retail support line calls in no more than three rings. * Resolves all customer ...

CARFAX

Customer Support Specialist

Centreville, VA

$17.75 - $24/hr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand ...

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All JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Virginia

Weekend Customer Support information

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Virginia? The most popular types of Customer Support jobs in Virginia are:
What are popular job titles related to Weekend Customer Support jobs in Virginia? For Weekend Customer Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Virginia look for? The top searched job categories for Weekend Customer Support jobs in Virginia are:
What cities in Virginia are hiring for Weekend Customer Support jobs? Cities in Virginia with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Virginia as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 24% Part Time, 1% Temporary, and 9% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Customer Support Specialist

Customer Support Specialist

CRUTCHFIELD CORPORATION

Charlottesville, VA • On-site

$18.70/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Key responsibilities

  • Deliver service to Crutchfield customers via phone, chat, and email.

  • Provide helpful solutions to customers through active listening, empathy, and problem solving.

  • Engage customers with a calm, interested, and professional demeanor.

Crutchfield rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

We are now offering a $500 Hiring Bonus!


At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for exceptional Customer Support Specialists to join our growing team. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it. For the 4th year in a row, we’ve been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.


Read on if you're a natural at helping people and value a healthy, supportive work environment...


As a Crutchfield Customer Support Specialist, you will:

  • Deliver legendary service by providing emotionally enriching experiences to Crutchfield customers via phone, chat & email.
  • Engage our customers with a calm, interested and professional demeanor.
  • Provide helpful solutions to customers through active listening, empathy, and problem solving.
  • Actively listen to the customer to determine their needs, and paraphrasing, if needed, to clarify. (We don’t use scripts)




Qualifications:

  • Passion for helping people, problem solving and exceptional interpersonal skills.
  • A background in customer service (and other related fields) is recommended but not required.
  • Strong communication, problem-solving skills and basic math skills.
  • Ability and willingness to learn through on-the-job training.
  • Proficient computer skills.
  • Highly self-motivated.
  • Ability to communicate clearly and effectively through phone, email, and chat.
  • Ability to maintain a consistent work schedule, including some evenings until 8pm and at least one weekend shift (Saturday or Sunday).


Training:

We provide all the training needed for the job, no worries. Customer Support Specialist training includes about 4 - 5 weeks of onsite classroom training where you’ll learn the ins and outs of our applications, policies, procedures, and overall philosophy of helping our customers. Following classroom training, trainees will complete about 2 weeks of job shadowing with an experienced Customer Support Specialist. Our next training class is scheduled to begin on July 27th, 2026.




Salary and Benefits:

Pay starts at $18.70/hour with potential for a bonus based on performance of up to $300 every 3 months. This full-time position comes with a comprehensive benefit package including health two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, relaxed dress code, and discounts on the fun stuff we sell. You're even allowed to bring your dog to work! Want pet insurance for your pup? We offer that as an option.

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance, and voluntary life insurance options including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - we're glad to provide details!





Onsite and Remote Work

Our new Customer Support Specialists will be trained onsite in at our new contact center in Charlottesville, but after training you will have the opportunity to work a hybrid schedule which allows 2 days working remotely within the Commonwealth of Virginia and 3 days working onsite per week.


For any questions or inquiries about this position, please contact our recruiting team at (434) 218-6046.


Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status or age.



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