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Weekend Customer Support Jobs in Virginia (NOW HIRING)

98 Ventures

Delivery/Customer Support Lead

Ashland, VA · On-site

$22/hr

Ability to work a schedule that may include early mornings, evenings, weekends, and some holidays ... Handle all needs of the customers * High School Diploma or equivalent education * Knowledge of DOT ...

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Weekend Customer Support information

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Virginia?

The most popular types of Customer Support jobs in Virginia are:

What are popular job titles related to Weekend Customer Support jobs in Virginia?

For Weekend Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Virginia look for?

The top searched job categories for Weekend Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Weekend Customer Support jobs?

Cities in Virginia with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution.

Delivery/Customer Support Lead

98 Ventures

Ashland, VA • On-site

$22/hr

Full-time

Posted 9 days ago

Job description

UST Overview

UST is headquartered in Greenville, SC, and offers support for all our team members and clients across the country. UST is a national logistics solutions company. We work with retailers and supply chain providers to transform the industry through operations, technology-based systems, and creative management solutions. We're dedicated to transforming our industry through innovation and technology. We understand both the retail and fulfillment side of the business, which makes us experts at managing warehouses, transitioning products, and interacting with customers.

We want our newest team member to be a team player and take immense pride in what we do. We have continued to grow and are excited to add another to the UST family!

Delivery Support Lead Overview

The Delivery Support Lead will assist with day-to-day operations as they relate to creating delivery routes, monitoring and supporting delivery drivers to ensure on-time deliveries, and supporting warehousing activities when needed. This individual will be an essential part of the cornerstone of UST's growth and success that is built upon the expectation that EVERY team member will Execute Excellence Every time - simply known internally as E3.

Pay Rate: $22/hr

Responsibilities

(include, but are not limited to)

  • Communicate with customer and delivery team manager on progress and potential delays
  • Completes any scheduled reporting
  • Directs and assists the drivers in completing their deliveries
  • Ensures all in-home damage claims are being properly handled
  • Ensures that all shipping goals are obtained daily
  • Inspect the prep lines to ensure they are complete and in good condition
  • Maintains a positive working relationship with all team members
  • Monitors routes through the routing system and maintains the tracking delivery logs
  • Oversees loading and unloading of all delivery vehicles

Requirements

  • Ability to work a schedule that may include early mornings, evenings, weekends, and some holidays
  • Handle all needs of the customers
  • High School Diploma or equivalent education
  • Knowledge of DOT compliance
  • Knowledge of Microsoft Office including Word, Excel and Outlook
  • Possess effective written and verbal communication
  • Previous experience in Distribution, 3PL, or In-home Delivery operations
  • Valid Driver's License

UST Logistical Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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