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Weekend Customer Support Jobs in Virginia (NOW HIRING)

Culligan

Customer Support Representative

Front Royal, VA · On-site

$15 - $18/hr

Provide proactive sales support by developing close relationships with customers * Schedule service and delivery orders * Coordinate schedules with the service/operations team * Contact customers for ...

Culligan

Customer Support Representative

Portsmouth, VA

$17 - $20/hr

Provide proactive sales support by developing close relationships with customers * Schedule service and delivery orders * Coordinate schedules with the service/operations team * Contact customers for ...

Culligan

Customer Support Representative

Portsmouth, VA · On-site

$17 - $20/hr

Provide proactive sales support by developing close relationships with customers * Schedule service and delivery orders * Coordinate schedules with the service/operations team * Contact customers for ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution Candidate should have working ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Virginia

Weekend Customer Support information

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Virginia? The most popular types of Customer Support jobs in Virginia are:
What are popular job titles related to Weekend Customer Support jobs in Virginia? For Weekend Customer Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Virginia look for? The top searched job categories for Weekend Customer Support jobs in Virginia are:
What cities in Virginia are hiring for Weekend Customer Support jobs? Cities in Virginia with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Virginia as of June 2026, with employment types broken down into 1% As Needed, 28% Full Time, 67% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Customer Support Representative

Customer Support Representative

Vector Security

Gainesville, VA • Remote

$32K - $51K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Vector Security rating

7.9

Company rating: 7.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

14th of 101 rated security

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Support Representative.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location: Gainesville, VA or US Remote 

The work schedule for this position is Wednesday - Saturday, 9am - 8pm EST

Summary:

As a Customer Support Representative, you will answer inbound customer calls and electronic requests in a timely fashion to assist customers with their issues, including providing information about their system or to provide troubleshooting.  Maintain a positive and professional attitude towards customers at all times. Support Data Center in completing code changes on an as-needed basis to ensure timely customer support.

What You'll Do:

  • Handling Inbound Customer Service & Technician Overflow Calls:
    • Answer phones and complete calls as per metrics.
    • Collaborate with internal teams to gather information and deliver solutions to the customer.
    • Manage customer calls and help them with emergency active alarm events.
    • Provide reports or work order summaries from D365, InSite, or MASterMind as per customer requests.
    • Regularly check CS Review cases to ensure accuracy and efficient response times.
    • Support technicians related to current service needs as required for overflow or during shifts with limited or no technical support.
  • Programming Projects:
    • Complete a minimum of 10 Code Change requests per shift.
    • Analyze the delegated requests received by Sales and leadership regarding basic alarm panel programming and provide solutions.

What You'll Need:

  • High School Diploma or equivalent 
  • Customer Service Oriented:
    • Talking to customers on the phone, provide resolutions efficiently.
  • Time Management:
    • Prioritize work and projects versus maintaining phone coverage.
  • Eagerness to Learn:
    • Continually amass knowledge of different programs and systems to provide efficient customer service.
  • Conflict Resolution:
    • Handle difficult customer calls while maintaining a professional demeanor.
  • Phone Skills:
    • Have a pleasant and professional demeanor while handling customer calls.
  • Problem Solving Skills:
    • Evaluating unique customer service requests for optimal resolution.
  • Team Mindset:
    • Support others on the team, collaborate for knowledge and assistance.

What You'll Get:

We offer a “Total Rewards” package including:

  • Competitive Compensation with Incentive Eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

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