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Weekend Customer Support Jobs in Virginia (NOW HIRING)

Verisign

Team Lead - Customer Support

Reston, VA · On-site

$99K - $134K/yr

... weekends and will participate in the on-call rotation for escalations. This role will be Monday ... Support recruiting, interviewing, onboarding, and training of new team members Customer Support ...

Verisign

Team Lead - Customer Support

Reston, VA · On-site

$99K - $134K/yr

... weekends and will participate in the on-call rotation for escalations. This role will be Monday ... Support recruiting, interviewing, onboarding, and training of new team members Customer Support ...

New

Verisign

Team Lead - Customer Support

Reston, VA · Hybrid

$99K - $134K/yr

... weekends and will participate in the on-call rotation for escalations. This role will be Monday ... Support recruiting, interviewing, onboarding, and training of new team members Customer Support ...

New

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Virginia

Weekend Customer Support information

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What are the most commonly searched types of Customer Support jobs in Virginia?

The most popular types of Customer Support jobs in Virginia are:

What are popular job titles related to Weekend Customer Support jobs in Virginia?

For Weekend Customer Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Virginia look for?

The top searched job categories for Weekend Customer Support jobs in Virginia are:

What cities in Virginia are hiring for Weekend Customer Support jobs?

Cities in Virginia with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Team Lead - Customer Support

Verisign

Reston, VA • On-site

$99K - $134K/yr

Full-time

Posted 4 days ago

Job description

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services.
We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career.
The Technical Support Team Lead works to ensure timely, effective support to customers. They are primarily responsible for the tactical management of contact center queues and cases, working to ensure these are handled according to required levels of performance, as well as timecard management and the scheduling of resources.
The Team Lead will set an example by displaying customer service best practices and being a subject matter expert on Verisign products. They may be asked to act in the supervisor/manager's place. This position is in a 24/7 support center, and the Team Lead may be required to work nights or weekends and will participate in the on-call rotation for escalations. This role will be Monday-Friday 12:00PM - 9:00PM (subject to change).
The role is primarily supervisory, with approximately:
  • 90% focused on team leadership, workload, workforce planning, and employee development
  • 10% dedicated to handling customer inquiries, technical issues, and escalations

RESPONSIBILITIES:
Leadership:
  • Lead the daily operations of the technical support team to ensure service levels, quality standards, and customer satisfaction goals are achieved
  • Monitor and manage support queues, case workloads, staffing schedules, and timecards
  • Coach, mentor, and develop team members through regular one-on-one meetings, goal setting, performance reviews, and ongoing feedback
  • Manage employee performance, including corrective action planning and development initiatives
  • Support recruiting, interviewing, onboarding, and training of new team members

Customer Support & Escalation:
  • Works closely with management to identify best practices, strengths, weaknesses, opportunities, and threats
  • Assists, leads, and/or coordinates with critical projects/initiatives
  • Works closely with engineers, product managers and sales engineers to improve product vision and contributes in a meaningful way to customer success
  • Supports team in resolving highly technical and complex problems and works closely with other departments within the organization to identify root cause and resolution
  • Assists management with customer escalations

Quality & Process Improvement:
  • Performs quality assurance for team and maintain calibration with QA organization
  • Partner with the Triage Manager to develop and administer semiannual technical certification assessments
  • Participate in customer meetings and conference calls as needed to support high-priority accounts and performs loyalty callbacks to maintain high levels of customer satisfaction

REQUIREMENTS:
  • Bachelors Degree or equivalent work experience
  • 2+ years experience managing teams, coaching employees, or serving in a supervisory capacity
  • 5+ years of technical customer support center or technical helpdesk experience
  • Experience supporting corporate clients
  • Experience collaborating across business teams to resolve complex, technical issues
  • Experience managing multiple priorities in a fast-paced, customer-focused environment
  • High aptitude to learn complex technical concepts

This position is based in our Reston, VA office and offers a hybrid work schedule.
The pay range is $99,000 - $134,000.
The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.
Verisign is an equal opportunity employer. That means we recruit, hire, compensate, train, promote, transfer, and administer all terms and conditions of employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or other protected categories under applicable law.
Additional Information:
Our Careers Page
Our Benefits Summary
Verisign in the Community
Our EEO Statement
Our Privacy Notice for Job Applicants/Candidates
Reasonable Accommodations
Staffing agency policy: No fees will be paid for unsolicited resumes submitted to Verisign or our employees by third parties.

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