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Hourly Customer Service Representative information

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How much do hourly customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for hourly customer service representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Hourly Customer Service Representative vs Part-Time Customer Support Agent?

AspectHourly Customer Service RepresentativePart-Time Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online platforms
Employer UsageBusinesses needing customer support on an hourly basisCompanies offering part-time customer support roles
Search IntentCompare hourly customer service roles with similar positionsFind part-time customer support jobs similar to hourly roles

Both roles typically require similar credentials and work in customer service environments. The main difference lies in the employment structure: 'Hourly Customer Service Representative' emphasizes hourly pay, often with more flexible scheduling, while 'Part-Time Customer Support Agent' highlights the employment status as part-time, which may include varied hours and responsibilities.

How to get hired as an hourly customer service representative?

To get hired as an hourly customer service representative, candidates should have strong communication skills, a high school diploma or equivalent, and experience with customer service or related tools like CRM software. Applying through company websites or job boards, preparing a tailored resume, and demonstrating problem-solving abilities in interviews are key steps in the hiring process.

What are some common challenges hourly customer service representatives face, and how can they be managed?

Hourly Customer Service Representatives often handle high call volumes and may encounter difficult or frustrated customers. Managing these challenges requires strong communication skills, patience, and the ability to remain calm under pressure. Many employers provide training and scripts to guide responses, and team leads are typically available to offer support in complex situations. Building resilience and seeking feedback from supervisors can also help representatives continuously improve and reduce stress on the job.

What are the typical work hours for an hourly customer service representative?

Hourly customer service representatives often work in shifts that include evenings, weekends, and holidays to provide 24/7 support. Typical schedules may range from part-time to full-time hours, with shifts commonly lasting 4 to 8 hours depending on the employer's needs and industry standards.

What are the key skills and qualifications needed to thrive as an hourly customer service representative?

To thrive as an Hourly Customer Service Representative, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and problem-solving abilities are essential soft skills for handling diverse customer needs. These skills ensure efficient, positive customer interactions and contribute to overall customer satisfaction and loyalty.

What is an hourly customer service representative?

Hourly Customer Service Representatives are employees who assist customers with inquiries, complaints, and support issues, typically working on an hourly wage rather than a salaried basis. They may work in call centers, retail environments, or remotely, handling phone calls, emails, chats, or in-person interactions. Their primary goal is to ensure customer satisfaction by providing accurate information, resolving problems, and maintaining a positive company image. The role often requires excellent communication skills, patience, and problem-solving abilities.

What are the most commonly searched types of Customer Service Representative jobs in Virginia?

The most popular types of Customer Service Representative jobs in Virginia are:

What are popular job titles related to Hourly Customer Service Representative jobs in Virginia?

For Hourly Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hourly Customer Service Representative jobs in Virginia look for?

The top searched job categories for Hourly Customer Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Hourly Customer Service Representative jobs?

Cities in Virginia with the most Hourly Customer Service Representative job openings:

Hourly Customer Service Representative jobs near you

Customer Service Representative

United Air Temp Air Conditioning and Heating LLC

Lorton, VA

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Description

Are you a highly skilled and motivated individual who thrives in a dynamic and fast-paced environment? Do you enjoy providing exceptional customer service and solving problems? If so, we have an immediate opening for a Customer Service Representative at United Air Temp!

United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United States, seeks a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be crucial in ensuring our customers receive outstanding service and have their HVAC and plumbing systems maintained and serviced regularly. Your excellent communication skills and attention to detail will be vital in managing customer relationships and scheduling appointments.


Starting at $20/hr + Bonuses


Why work with us?

  • Competitive hourly pay
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Matching 401(k) retirement savings plan
  • Paid time off (vacation, sick, and personal leave combined)
  • A fun and safe work environment that values talent and promotes career growth

Job Responsibilities:

  • Receiving inbound calls primarily from the COD/Marketing queue.
  • Assist with calls in other queues as needed.
  • Will respond to all requests for services, repair calls, and Podium inquiries.
  • Build and maintain long-term relationships with customers
  • Solve scheduling conflicts between customers and technicians

Requirements:

  • Experience in customer service or sales
  • Excellent verbal communication skills
  • Attention to detail and problem-solving abilities
  • Comfortable working in an office environment full-time

If you are a motivated and enthusiastic individual looking to launch a career as a Customer Service Representative, apply now and join the United Air Temp team!

Apply