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Entry Level Customer Service Representative Jobs in Virginia

Evolutionary Edge

Entry Level Customer Service

Mclean, VA · On-site

$43K - $55K/yr

Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests ...

Evolutionary Edge

Entry Level Customer Service

Mclean, VA · On-site

$43K - $55K/yr

Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests ...

Ampcus Inc

Customer Service Representative

Richmond, VA · On-site

$15.75 - $21.50/hr

This is an entry-level position requiring prior customer service experience within a banking or ... Representative Duration: 12+ Month Location: Richmond, VA [100% Onsite] Top Required Skill 1) ...

PrideStaff

Customer Service Representative

Lorton, VA · On-site

$18/hr

Our Customer Service Representative will support our Service Managers, Dispatchers, and Trades ... Whether you're an entry-level worker or a senior executive, an HR Manager or a front line ...

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Entry Level Customer Service Representative information

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How much do entry level customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for entry level customer service representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an Entry Level Customer Service Representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.
What are the most commonly searched types of Customer Service Representative jobs in Virginia? The most popular types of Customer Service Representative jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Customer Service Representative jobs? Cities in Virginia with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Virginia as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative - Immediate Hire | Full-Time Entry-Level

GUSA

Richmond, VA • On-site

$42K - $58K/yr

Full-time

Posted 2 days ago

Job description

e are currently hiring motivated, dependable individuals to join our growing team as Entry-Level Customer Service Representatives.

This is an excellent opportunity for recent graduates, career changers, and individuals entering the workforce who want to gain valuable experience in customer service, client relations, communication, and business operations.

No prior customer service experience is required. Our comprehensive training program, hands-on coaching, and supportive team environment provide everything you need to succeed.

About the Customer Service Representative Role

As an Entry-Level Customer Service Representative, you will serve as a key point of contact between customers and our team. You will help create positive customer experiences by providing professional support, answering questions, resolving concerns, and building strong customer relationships.

This position offers the opportunity to develop highly valuable skills in:

  • Customer service and customer support
  • Communication and relationship building
  • Problem-solving and conflict resolution
  • Client engagement
  • Business operations
  • Team collaboration and leadership development
Customer Service Representative Responsibilities

Successful candidates will be responsible for:

  • Providing exceptional customer service by addressing customer questions and concerns.
  • Assisting customers with product and service information in a professional and helpful manner.
  • Building strong customer relationships to increase satisfaction and brand loyalty.
  • Resolving customer issues with a positive, solutions-focused approach.
  • Maintaining accurate customer records and documenting interactions.
  • Collaborating with team members to improve service quality and customer experiences.
  • Supporting client engagement efforts and daily business operations.
  • Representing well-known brands with professionalism, confidence, and enthusiasm.
What We Offer

We provide employees with the resources, training, and support needed to succeed, including:

  • Full-time employment with immediate hiring opportunities.
  • Paid training — no previous customer service experience required.
  • Competitive compensation with performance-based growth opportunities.
  • Career advancement opportunities into leadership and management roles.
  • Ongoing coaching, mentorship, and professional development.
  • A positive, collaborative, and team-focused work environment.
  • Hands-on experience in customer service, client relations, and business development.
  • Long-term career growth with an expanding organization.
Entry-Level Customer Service Representative Qualifications

We are looking for motivated individuals who are eager to learn and grow. Ideal candidates have:

  • Strong communication and interpersonal skills.
  • A positive attitude and professional work ethic.
  • A customer-focused mindset and desire to help others.
  • Ability to multitask and perform in a fast-paced environment.
  • Dependable, motivated, and coachable personality.
  • Strong teamwork and collaboration skills.
  • High school diploma or equivalent preferred.
Why Work With Us?

We believe great careers are built through opportunity, training, and support. Our team is committed to helping employees develop professionally through mentorship, skill-building, and advancement opportunities.

If you are looking for an entry-level customer service career in Richmond, VA where your efforts are recognized and your growth is encouraged, this could be the opportunity you’ve been waiting for.

Apply Today – Immediate Customer Service Hiring in Richmond, VA

Ready to launch your career as a Customer Service Representative? Apply today for immediate consideration and take the first step toward a rewarding career with paid training, professional development, and advancement opportunities.