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Entry Level Customer Service Representative Jobs in Virginia

GEM

Entry-Level Customer Service Representative

Richmond, VA · On-site

$15.75 - $21.50/hr

We're hiring Entry-Level Customer Service Representatives for a full-time, on-site position . No previous customer service experience is required -- we provide paid training, coaching, and ongoing ...

HHV

Entry-Level Customer Service Representative

Richmond, VA · On-site

$14.75 - $20.25/hr

We are looking for a friendly, motivated, and dependable Entry-Level Customer Service Representative to join our team. If you enjoy helping people, communicating with others, and learning new skills ...

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Entry Level Customer Service Representative information

See Virginia salary details

$9

$18

$26

How much do entry level customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level customer service representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Virginia?

The most popular types of Customer Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Entry Level Customer Service Representative jobs?

Cities in Virginia with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Entry-Level Customer Service Representative

GEM

Richmond, VA • On-site

$15.75 - $21.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We're hiring Entry-Level Customer Service Representatives for a full-time, on-site position. No previous customer service experience is required — we provide paid training, coaching, and ongoing support.

This is a great opportunity for recent graduates, career changers, first-time job seekers, and motivated individuals looking to build professional experience.

What You'll Do
  • Provide friendly, professional customer service
  • Answer customer questions and assist with requests
  • Build positive customer relationships
  • Resolve customer concerns and provide solutions
  • Learn products, services, and company procedures
  • Work with a supportive team to meet customer needs
  • Develop communication, problem-solving, teamwork, and leadership skills
What We're Looking For
  • Positive attitude and willingness to learn
  • Strong communication and interpersonal skills
  • Dependable work ethic and professional attitude
  • Customer-focused mindset
  • Ability to work independently and with a team

Customer service, retail, hospitality, restaurant, sales, or call center experience is a plus — but not required.

What We Offer
  • Full-time, on-site position
  • Paid training
  • Ongoing coaching and mentorship
  • Career advancement opportunities
  • Professional development
  • Competitive compensation
  • Performance-based incentives, where applicable
  • Supportive, team-oriented environment
Start Your Career Today

No experience? No problem. If you're motivated, personable, dependable, and ready to learn, we want to hear from you.

Apply today for this Entry-Level Customer Service Representative opportunity and gain valuable experience in customer service, communication, sales, and leadership.