ZipRecruiter

Log In

2

Remote Live Chat Support Jobs in Virginia (NOW HIRING)

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$23 - $31/hr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Required qualifications to be successful in this role: • MUST live within a 50-mile radius of the ...

XACT

Customer Service Specialist - VA

Richmond, VA · On-site +1

$14.99 - $15/hr

... live chat with product selection, order questions, and everything in between ● Use active ... needed to support company growth Who You Are: ● Someone who truly gets excited about making ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

next page

Showing results 1-20

All JobsLive Chat Support JobsRemote Live Chat Support JobsRemote Live Chat Support Jobs in Virginia

Remote Live Chat Support information

See Virginia salary details

$12

$24

$41

How much do remote live chat support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote live chat support in Virginia is $24.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is remote live chat support?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

What skills and qualifications are needed for remote live chat support?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

What are common challenges faced by remote live chat support agents, and how can they be managed?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are the most commonly searched types of Live Chat Support jobs in Virginia?

The most popular types of Live Chat Support jobs in Virginia are:

What are popular job titles related to Remote Live Chat Support jobs in Virginia?

For Remote Live Chat Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Support jobs in Virginia look for?

The top searched job categories for Remote Live Chat Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Live Chat Support jobs?

Cities in Virginia with the most Remote Live Chat Support job openings:

Remote Live Chat Support jobs near you
Infographic showing various Remote Live Chat Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $51,615 per year, or $24.8 per hour.

Customer Service Representative

Martinsville, VA • On-site, Remote

Helpware
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about Helpwareexternal

$16/hr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Assist patients and healthcare providers via phone and chat with prescription drug inquiries, mail-order issues, and basic resolution steps.

  • Guide patients and providers through basic issue resolution procedures such as online payments and prescription submissions using electronic medical records systems.

  • Track interactions, escalate unresolved issues, and communicate technical information clearly to non-technical users.

Job description

Customer Service Representative | Mt Sterling, KY and VA

About Us

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

Job Description

We are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times.

Key Responsibilities

  • Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
  • Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.)
  • Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
  • Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
  • Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
  • Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
  • Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed)
  • Perform other related duties as assigned by managers.

Physical and Mental Requirements

  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.

Requirements

  • High School diploma or equivalent.
  • Minimum of 6 months experience in customer service via phone, email, or live chat.
  • Healthcare experience is not required but is considered a plus.
  • Startup experience is a plus.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.

Qualifications

  • Strong communication and interpersonal skills.
  • Empathetic attitude with a positive and professional demeanor.
  • Ability to handle challenging customer interactions calmly and effectively.
  • Detail-oriented with strong organizational skills.
  • Tech-savvy and comfortable using CRM and online support tools.
  • Self-motivated and quick to adapt to new information and procedures.

We Offer

  • $16 USD per hour
  • Employee benefits (paid time off, 401K, and healthcare)
  • Meditation app
  • Referral program
  • Paid training
  • Continuous support
  • Growth opportunities
Employment Type: FULL_TIME

Apply