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Remote Live Chat Support Jobs in Virginia (NOW HIRING)

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Required qualifications to be successful in this role: • MUST live within a 50-mile radius of the ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Interacting with customers (and potentially internal users) via phone, email, chat, or video ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Remote Live Chat Support information

See Virginia salary details

$12

$24

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How much do remote live chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote live chat support in Virginia is $24.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What is remote live chat support?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

What skills and qualifications are needed for remote live chat support?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

What are common challenges faced by remote live chat support agents, and how can they be managed?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are the most commonly searched types of Live Chat Support jobs in Virginia?

The most popular types of Live Chat Support jobs in Virginia are:

What are popular job titles related to Remote Live Chat Support jobs in Virginia?

For Remote Live Chat Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Support jobs in Virginia look for?

The top searched job categories for Remote Live Chat Support jobs in Virginia are:

What cities in Virginia are hiring for Remote Live Chat Support jobs?

Cities in Virginia with the most Remote Live Chat Support job openings:

Remote Live Chat Support jobs near you
Infographic showing various Remote Live Chat Support job openings in Virginia as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,615 per year, or $24.8 per hour.

Digital Customer Service Representative (DCSR)

Akina Pharmacy

Sterling, VA • On-site, Remote

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Company Overview
At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent.
Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering our team members and fostering a culture of growth and support. If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy. Together, let's build a healthier, happier community.
Position Summary
The Digital Customer Service Representative (DCSR) is a key player in Akina Pharmacy's commitment to providing exceptional service through digital communication channels. This role specializes in handling customer interactions via live chat, email, online reviews, and AI-assisted chatbot responses, ensuring timely, accurate, and compassionate communication.
As a DCSR, you will manage high volumes of online inquiries, resolve customer concerns efficiently, and maintain Akina Pharmacy's reputation by engaging with patients and providers across multiple digital platforms. You will also play an active role in refining AI chatbot responses and updating knowledge bases to enhance automation and improve customer satisfaction. Success in this position requires strong written communication skills, attention to detail, and the ability to handle multiple digital conversations simultaneously while maintaining performance metrics such as response time, resolution rate, and quality assurance.
At Akina Pharmacy, we value individuals who embody our core identity values of Excellence Always, Go-Getter's Unite, Compassion For All, and Called To Serve. If you thrive in a fast-paced, tech-driven environment and are passionate about providing efficient and high-quality digital customer service in the healthcare industry, this role is for you.
You will love it here if you are motivated by Akina's Core Identity Values:
  • Excellence Always
  • Go-Getter's Unite
  • Compassion For All
  • Called To Serve

You'll have success here if you value clear processes and get, want, and have capacity to do the following things:
Digital Customer Engagement: Provide prompt, professional, and compassionate responses to customer inquiries via online channels like email, live chat, social media, and company websites.. Ensure consistent, excellent communication that reflects Akina Pharmacy's core values and service standards. Personalize interactions to build trust and maintain positive relationships with patients and providers.
Response Time & Quality Assurance Meet or exceed strict response time goals ( Chat: < 1 minute, Email: < 30 minutes, Online reviews: <24 hours). Ensure responses are accurate, compliant (HIPAA), and solution-oriented. Maintain quality standards through clear, concise, and empathetic messaging.
Issue Resolution & Proactive Support: Troubleshoot and resolve customer concerns through clear, solution-focused communication. Collaborate with customer service representatives, pharmacists, and pharmacy technicians to escalate and resolve complex issues. Identify frequent inquiries and pain points, recommending process improvements for better service.
Reputation Management & Customer Feedback: Monitor, manage, and respond professionally to online reviews, addressing concerns and highlighting positive experiences. Track customer sentiment and recurring feedback trends, escalating key insights for service enhancements. Help maintain Akina Pharmacy's reputation by fostering constructive, brand-aligned engagement.
AI Chatbot Database Management: Review and analyze chatbot interactions to identify gaps in AI responses. Provide feedback and recommendations to improve the chatbot's accuracy, efficiency, and customer satisfaction. Regularly update and refine the customer service knowledge-base, ensuring it aligns with real-world customer needs. Work with internal teams to test and optimize chatbot responses based on evolving customer inquiries.
We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable for hitting the following numbers:
  • Coordinate chat interactions (50-60 per day)
  • Answer inbound email requests (50-60 per day)
  • Manage review responses (5-10 per week)

If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded.
Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
  • Gives clear directions and expectations
  • Makes sure you have the necessary tools
  • Delegates appropriately
  • Has effective meetings
  • Meets one-on-one with you quarterly or more, if needed
  • Rewards and recognizes your performance

Experience and Qualifications
  • Customer Service Experience:
    • Minimum of 1-2 years of experience in a customer service role, preferably in a digital call center or healthcare setting.
  • Strong Communication Skills:
    • Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically.
  • Adaptability
    • Ability to handle multiple inquiries simultaneously across different digital channels.
  • Detail-Oriented and Organized:
    • Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment.
  • Technical Proficiency:
    • Proficient in using customer relationship management (CRM) systems, chat systems, and Microsoft Office applications (e.g., Word, Excel, Outlook); AI experience (e.g. ChatGPT, OpenAI, DataAnnotationTech) preferred.

Benefits & Perks
  • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
  • Paid time off (vacation and sick time): Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance.
  • Paid Holidays (8 scheduled): Enjoy eight scheduled paid holidays to celebrate and spend quality time with loved ones.
  • 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
  • Rewards & Recognition Program: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program.

Apply