ZipRecruiter

Log In

1

Senior Technical Support Analyst Jobs in Virginia

Cyber Resource

Technical Support Analyst

Richmond, VA

Technical Support Analyst Position Summary The Technical Support Specialist is responsible for the ... Provide first- and second-level support, escalating complex problems to senior IT staff or vendors ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

nLeague Services

Technical Support Analyst

Richmond, VA · On-site

Job Id: 806925 Technical Support Analyst Location: On-site, 102 Governor Street, Richmond, VA 23219 Client: VA VDACS Duration: 12+ Months IN PERSON IVs required - NO EXCEPTIONS ON SITE REQUIREMENT: 5 ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 (Campus Remote Site Location) Duration: 4 Months(Possibility of extension) 100% ON SITE ABOUT THE ROLE ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ... support. Is This the Right Role for You? We're looking for individuals who thrive in a fast-paced ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ... support. Is This the Right Role for You? We're looking for individuals who thrive in a fast-paced ...

1 point system

Technical Support Analyst

Chester, VA · On-site

Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops). ? Compliance Knowledge: Basic understanding of IT security ...

nLeague

Technical Support analyst

Salem, VA · On-site

Technical Support 2 Client: VDOT Location: 731 Harrison Ave. Salem, VA 24153 'Duration: 02+ Months * candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users ...

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract Interview Process: In-Person Only Responsibilities * Coordinate and execute PC Refresh deployments ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Virginia

Senior Technical Support Analyst information

See Virginia salary details

$23

$34

$51

How much do senior technical support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for senior technical support analyst in Virginia is $34.56, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $37.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
What are popular job titles related to Senior Technical Support Analyst jobs in Virginia? For Senior Technical Support Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support Analyst jobs in Virginia look for? The top searched job categories for Senior Technical Support Analyst jobs in Virginia are:
What cities in Virginia are hiring for Senior Technical Support Analyst jobs? Cities in Virginia with the most Senior Technical Support Analyst job openings:
What are popular job titles related to Senior Technical Support Analyst jobs in VA? For Senior Technical Support Analyst jobs in VA, the most frequently searched job titles are:
Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,893 per year, or $34.6 per hour.

Technical Support Analyst

Stellar Professionals LLC

Virginia State University, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

We're hiring a Technical Support Analyst! If you have hands-on IT troubleshooting experience and public agency project exposure, we want to hear from you.

Job Position: Technical Support Analyst

Location: Petersburg, VA (Hybrid)

Hours: Part-Time (24 hours/week | 3 days/week)

Interview Mode: Virtual (Web Cam) or In-Person

What You'll Do:

  • Evaluate hardware/software needs & maintain district asset inventory.
  • Troubleshoot PCs, phones, software, and audio/visual meeting setups.
  • Draft user-friendly technical instructions and communicate solutions.

Key Requirements:

  • 1+ year in IT Service Management (Incident, Change & Asset Management).
  • 1+ year hands-on hardware/software desktop support.
  • 1+ year experience with government agency PC Refresh projects & policies.
  • Proficiency in MS 365 (Teams, SharePoint, Excel, Word).
  • Excellent written & verbal communication skills.
  • (Preferred) Experience with office moves/cabling or EHR systems.
Stellar Professionals logo

About Stellar Professionals

Sourced by ZipRecruiter

Welcome to Stellar Professionals, an Information-Technology Consulting & Staffing Firm that helps businesses like yours achieve unique goals. Stellar Professionals was founded with a single mission: to be the most successful, creative, and ground-breaking consulting agency in Staffing Industry. We approach each of our clients with fresh eyes to develop customized, unique strategies. Our expert professionals will partner with your business to deliver tailor-made practical solutions to assist you with Direct Client Acquisitions in the Public & Commercial Sector through winning proposals and business development means. Also, we assist you in serving your clients with quality resources, fast. Since 2005, we’ve supported numerous clients - and we’re confident we’re the right Information-Technology Consulting Firm for you.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Lewes, DE, US

Year founded

2019

Social media

Facebook

View All Stellar Professionals Jobs

Apply