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Senior Technical Support Analyst Jobs in Virginia

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 (Campus Remote Site Location) Duration: 4 Months(Possibility of extension) 100% ON SITE ABOUT THE ROLE ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ... support. Is This the Right Role for You? We're looking for individuals who thrive in a fast-paced ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ... support. Is This the Right Role for You? We're looking for individuals who thrive in a fast-paced ...

1 point system

Technical Support Analyst

Chester, VA · On-site

Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops). ? Compliance Knowledge: Basic understanding of IT security ...

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract Interview Process: In-Person Only Responsibilities * Coordinate and execute PC Refresh deployments ...

nLeague

Technical Support analyst

Salem, VA · On-site

Technical Support 2 Client: VDOT Location: 731 Harrison Ave. Salem, VA 24153 'Duration: 02+ Months * candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users ...

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Senior Technical Support Analyst information

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$23

$34

$51

How much do senior technical support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for senior technical support analyst in Virginia is $34.56, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $37.16 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are popular job titles related to Senior Technical Support Analyst jobs in Virginia?

For Senior Technical Support Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Virginia look for?

The top searched job categories for Senior Technical Support Analyst jobs in Virginia are:

What cities in Virginia are hiring for Senior Technical Support Analyst jobs?

Cities in Virginia with the most Senior Technical Support Analyst job openings:

What are popular job titles related to Senior Technical Support Analyst jobs in VA?

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Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $71,893 per year, or $34.6 per hour.

Technical Support Analyst

Virginia State University, VA • On-site

Caresoft
IT Services • 51 - 200 employees
Learn more about Caresoftexternal

Other

Posted 4 days ago

Job description

Title: Technical Support Analyst
Location: Petersburg, VA, 23806 (Onsite)
Duration: Long Term
Overview:
The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.
Skills:
Enterprise Audiovisual Systems Support.
Troubleshooting, installing, operating, and maintaining AV equipment.
Supporting Live events, meetings, classrooms technology.
Nice to have:
Experience using a help desk or ticketing system.
AVIXA Certified Technology Specialist Certification.
Extron, Q-SYS, Biamp, Crestron Manufacturer Certifications.

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