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Senior Customer Support Jobs Near Me

pca

Senior Customer Service Representative

Newark, OH · On-site

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to ... May provide direction and support to other customer service representatives and/or provide back up ...

Upstart

Senior Customer Contact Specialist

Columbus, OH · On-site

As a Senior Customer Contact Specialist at Upstart, you'll be part of a multi-skilled team that ... Support funnel conversion by proactively identifying and addressing common applicant questions or ...

Surge Staffing

Support Specialist III

Columbus, OH · On-site

$23 - $25.50/hr

Serves as a senior escalation point and subject matter expert, managing complex inquiries and ... Deliver calm, professional, and customer-focused service in all interactions * Support new user ...

Surge Staffing

Support Specialist III

Columbus, OH · On-site

$23 - $25.50/hr

Serves as a senior escalation point and subject matter expert, managing complex inquiries and ... Deliver calm, professional, and customer-focused service in all interactions * Support new user ...

Thermo Systems LLC.

Senior Project Manager

Pataskala, OH · On-site

$125 - $170/hr

Customer Success delivering reliable, high-quality solutions * Financial Strength operating with ... Support installation, startup, commissioning, and system turnover activities. * Ensure project ...

Thermo Systems LLC

Senior Project Manager

Pataskala, OH

$125K - $175K/yr

Customer Success - delivering reliable, high-quality solutions * Financial Strength - operating ... Support installation, startup, commissioning, and system turnover activities. * Ensure project ...

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How much do senior customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for senior customer support in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

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Senior Customer Support jobs near you
A map of the United States highlighting the number of Senior Customer Support job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Senior Customer Support job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Senior Customer Service Representative

pca

Newark, OH • On-site

$17.75 - $24.25/hr

Full-time

Re-posted 11 hours ago

Packaging Corporation Of America rating

7.7

Company rating: 7.7 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

36th of 122 rated packaging manufacturers

Job description

The Senior Customer Service Representative is responsible for providing superior service to customers.  This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders.  Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.  The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling.  Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed. 

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

 

BASIC REQUIREMENTS:

Education equivalent to high school diploma required. 

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

 

PREFERRED REQUIREMENTS:

Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations. 

The ability to network and build relationships with individuals of various experience and corporate positions. 

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

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