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Senior Customer Support Jobs in Ohio (NOW HIRING)

GE Aerospace

Senior Customer Support Representative

Dayton, OH · On-site

$18.75 - $25.75/hr

The Customer Support Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Support Representative, you will serve as an ...

New

PCA

Senior Customer Service Representative

Newark, OH · On-site

$54K - $70K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible ... May provide direction and support to other customer service representatives and/or provide back up ...

pca

Senior Customer Service Representative

Newark, OH

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to ... May provide direction and support to other customer service representatives and/or provide back up ...

ProVia

Customer Support Representative

Sugarcreek, OH · On-site

$14.75 - $20.25/hr

Walnut Creek Corporate Facility (2150 SR 39 Sugarcreek OH) Summary This position is a member of the Customer Experience team that provides support and order processing for products and components ...

ProVia LLC

Customer Support Representative

Sugarcreek, OH · On-site

$14.75 - $20.25/hr

Walnut Creek Corporate Facility (2150 SR 39 Sugarcreek OH) Summary This position is a member of the Customer Experience team that provides support and order processing for products and components ...

ProVia

Customer Support Representative

Sugarcreek, OH · On-site

$14.75 - $20.25/hr

Walnut Creek Corporate Facility ( 2150 SR 39 Sugarcreek OH ) Summary This position is a member of the Customer Experience team that provides support and order processing for products and components ...

Sedgwick

Customer Support Representative

Toledo, OH · On-site

$29/hr

The Customer Support Specialist provides responsive, high-quality support to customers, auditors ... Identifies and document software defects or change requests, collaborating with senior members of ...

Sedgwick

Customer Support Representative

Dayton, OH · On-site

$29/hr

The Customer Support Specialist provides responsive, high-quality support to customers, auditors ... Identifies and document software defects or change requests, collaborating with senior members of ...

Sedgwick

Customer Support Representative

Columbus, OH · On-site

$29/hr

The Customer Support Specialist provides responsive, high-quality support to customers, auditors ... Identifies and document software defects or change requests, collaborating with senior members of ...

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Senior Customer Support information

What does a senior customer support professional do?

A Senior Customer Support professional is responsible for handling complex customer issues, providing guidance to junior support staff, and ensuring high levels of customer satisfaction. They often act as a point of escalation for challenging cases and may contribute to process improvements or training initiatives. Their role involves excellent communication, problem-solving skills, and a deep understanding of the company's products or services. Additionally, they may analyze support trends to recommend solutions that enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a senior customer support professional?

To thrive as a Senior Customer Support professional, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service roles. Familiarity with customer relationship management (CRM) systems like Salesforce or Zendesk, and certifications in customer service or support management, are highly valued. Exceptional communication, leadership, and conflict-resolution skills make someone stand out in this position. These capabilities are essential for resolving complex issues efficiently, mentoring junior staff, and maintaining high levels of customer satisfaction.

How does a senior customer support professional typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support professionals frequently work cross-functionally with teams such as Product, Engineering, and Sales to resolve complex customer issues. They often act as a bridge, escalating technical problems to the appropriate team and providing detailed context to ensure efficient resolution. Additionally, they may participate in meetings to relay customer feedback, influence product improvements, and help develop new support processes. This collaborative approach not only improves customer satisfaction but also fosters a deeper understanding of the company's products and operations.

What is the difference between Senior Customer Support vs Customer Support Specialist?

AspectSenior Customer SupportCustomer Support Specialist
Required CredentialsExperience in customer service, technical knowledge, possibly certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced, problem-solving, often involves escalationsSupport via phone, email, chat, routine inquiries
Employer & Industry UsageTech, SaaS, retail, telecomSimilar industries, entry to mid-level roles

Senior Customer Support roles typically require more experience, technical knowledge, and involve handling complex issues or escalations. Customer Support Specialists focus on routine customer inquiries and basic support tasks. The senior role often involves mentoring and process improvement, while the specialist role emphasizes direct customer interaction.

What are the most commonly searched types of Customer Support jobs in Ohio?

The most popular types of Customer Support jobs in Ohio are:

What cities in Ohio are hiring for Senior Customer Support jobs?

Cities in Ohio with the most Senior Customer Support job openings:

Senior Customer Support jobs near you
Infographic showing various Senior Customer Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Customer Support Representative

GE Aerospace

Beavercreek, OH • On-site

$18 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

GE Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

14th of 72 rated aerospace companies

Job description

Job Description Summary
Unison, a GE Aerospace company, is the leading provider of differentiated engine controls, accessories, and performance monitoring solutions in the Aerospace, Defense & Space segments. Serving both original equipment manufacturers and aftermarket customers, Unison designs, manufactures and supplies the most advanced components and systems in the world.
The Customer Support Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Support Representative, you will serve as an interface between the site and the assigned customers globally.
Job Description
Essential Responsibilities:
As the Customer Support Representative, you will:
  • Serve as interface with assigned customers on issues involving customer orders and associated activities to ensure effective communications / feedback.
  • Provide effective customer service and understand customer needs.
  • Work in conjunction with Customer Program Managers/Sales Directors to service and manage order processing/entry and resolution of any issues, including customer portal alignment and maintenance as required.
  • Interact with internal organizations to effectively resolve customer issues on a proactive basis.
  • Prepare, review, and submit quotes to customers as required.
  • Support Lean process improvement initiatives including standard work development/ maintenance and participate in associated projects.
  • Provide timely resolution on:
    • Customer order processing
    • Customer inquiries
    • Customer order tracking / reporting
    • RFQ (Request for Quote) submittals and status
    • Short flows (expedites)
    • AOG / Spares
    • A/R Disputes

Minimum Qualifications:
Associate's degree or High School Diploma / GED from an accredited school or institution.
Desired Characteristics & Experience:
  • Minimum 4 years' experience in a customer service position.
  • Business degree from an accredited university or college
  • Experience in Customer Purchase Order Review/Entry and Fulfillment.
  • Strong customer facing support background and experience in the day to day management of a defined customer account base.
  • Experience in the review and interpretation of Customer Purchase Orders, RFQ's and other requirements flowed through customer contract documents.
  • Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience a plus
  • Effective communication skills, both verbally and written
  • Strong team player with experience integrating across various organizations
  • Effective planning / organization and project management skills
  • Strong background in Contract review, administration and flow down
  • Strong understanding of MRP / ERP concepts
  • Self-motivated individual with proven ability to handle multiple tasks in a high stress situation
  • Experience working Lean process improvements.
  • Detail oriented, organized, self-motivated, assertive, and able to work in a team environment

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.
Relocation Assistance Provided: No

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