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Customer Support Associate Jobs in Ohio (NOW HIRING)

Trak Group

Customer Support Associate

Cincinnati, OH · On-site

$16.75 - $23/hr

Customer Support Associate Setting/Hours: | 8am-5pm Join trak group in partnering with a growing client in Cincinnati, Ohio that's expanding its Shared Services team. Position Summary We are seeking ...

Lancesoft

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate I Location: Milford OH 45150 Duration: 12+ Months Pay range: $22/hr - $24/ hour On W2 This Job will be a remote position once training is complete. During a training period ...

Belcan

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate IV Pay Rate: $22.00 - $24.00/hr Location: Milford, OH ZIP Code: 45150 Area code: 513, 283 Start Date: Right Away Keywords: #MilfordJobs; #CustomerSupportjobs; Benefits: On ...

Belcan

Customer Support Associate IV

Milford, OH

$22 - $24/hr

Customer Support Associate IV Pay Rate: $22.00 - $24.00/hr Location: Milford, OH ZIP Code: 45150 Area code: 513, 283 Start Date: Right Away Keywords: #MilfordJobs; #CustomerSupportjobs ; Benefits: On ...

John Deere

$15.50 - $21.25/hr

Due to the development of John Deere Polska (Business Service Center in Poznań) we are currently seeking candidates for the position of:​ Customer Support Apprentice Poznań Your responsibilities ...

LHH US

Customer Support Specialist

Cincinnati, OH

$19 - $20/hr

LHH is supporting a growing organization in the Cincinnati, OH area is seeking a Customer Support ... Jessica Robbins Benefit offerings available for our associates include medical, dental, vision ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Ohio

Customer Support Associate information

See Ohio salary details

$11

$19

$26

How much do customer support associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer support associate in Ohio is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What does a customer service associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is the role of a customer support associate?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

How can I make 2000 a week working from home?

A Customer Support Associate can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and proficiency with tools like CRM software can improve earning potential. However, reaching this income level typically requires consistent effort, experience, and possibly working overtime or multiple shifts.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What jobs pay 4000 a week without a degree?

Customer Support Associate roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
What are the most commonly searched types of Customer Support jobs in Ohio? The most popular types of Customer Support jobs in Ohio are:
What are popular job titles related to Customer Support Associate jobs in Ohio? For Customer Support Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Ohio look for? The top searched job categories for Customer Support Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Support Associate jobs? Cities in Ohio with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,581 per year, or $19 per hour.
Customer Support Associate

Customer Support Associate

Trak Group

Cincinnati, OH • On-site

$16.75 - $23/hr

Other

Posted 10 days ago

Job description

Job Description Customer Support Associate Setting/Hours: | 8am-5pm Join trak group in partnering with a growing client in Cincinnati, Ohio that's expanding its Shared Services team. Position Summary We are seeking a Contract Customer Support Associate to deliver exceptional customer service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. This role serves as a key point of contact for customers, providing timely and professional support while collaborating with internal teams to resolve concerns efficiently.

The ideal candidate is an excellent communicator, strong problem solver, and thrives in a fast-paced, customer-focused environment. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner. Resolve customer concerns by identifying issues, determining appropriate solutions, and following through to successful resolution.

Maintain accurate records of customer interactions, transactions, and case details within customer support systems. Collaborate with internal departments to resolve customer issues and improve the overall customer experience. Escalate complex or high-priority issues to the appropriate team members when necessary.

Provide customers with accurate information regarding products, services, and company policies. Monitor customer concerns and identify opportunities to improve support processes and service quality. Maintain a high level of professionalism while building positive relationships with customers.

Contribute to a collaborative team environment while meeting performance and service expectations. Qualifications Strong verbal and written communication skills. Excellent customer service and interpersonal skills.

Proven problem-solving abilities with strong attention to detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office Suite and customer support software.

Strong organizational and time management skills. Customer-focused mindset with the ability to adapt communication styles to meet individual customer needs. Ability to work independently while collaborating effectively with cross-functional teams.

Ideal Candidate Profile Friendly, professional, and service-oriented with a passion for helping customers. Strong communicator who remains calm and solutions-focused in challenging situations. Highly organized with excellent follow-through and attention to detail.

Adaptable and comfortable working in a dynamic, fast-paced environment. Team player committed to delivering an outstanding customer experience and continuously improving service quality. If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

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