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Customer Support Associate Jobs in Ohio (NOW HIRING)

Farmers National Bank

Customer Support Associate

Niles, OH

$15.25 - $21/hr

Customer Support Associate Job Category: Customer Support Requisition Number: CUSTO002189 Posted: February 20, 2026 Full-Time On-site Niles Operations Center Niles, OH 44446, USA Description SUMMARY:

NAVIGATE360 LLC

Customer Support Associate

Richfield, OH · On-site

$16.25 - $22.50/hr

As a Customer Support Associate in the Customer Operations Department, you will serve as a primary point of contact for transactional customer support requests, ensuring efficient and accurate ...

Navigate360

Customer Support Associate

Richfield, OH · On-site +1

$16.25 - $22.50/hr

As a Customer Support Associate in the Customer Operations Department, you will serve as a primary point of contact for transactional customer support requests, ensuring efficient and accurate ...

Farmers National

Customer Support Associate

Niles, OH

$15.25 - $21/hr

Responsible for assisting bank clients via telephone with their banking needs by providing detailed product information, exemplary customer service, processing of bank transactions, cross selling of ...

Tricehealthcare

Customer Support Associate V

Milford, OH

$12.50 - $17.50/hr

As a Customer Service Representative, you will be a part of the Customer Service team. We are the first line of contact for our internal and external customers to ensure the success of every sale.

Airgas

Customer Support Specialist

Independence, OH

$20.75/hr

R10081491 Customer Support Specialist (Open) Location: Independence, OH - Rockside Woods Blvd - ... Associates who are members of collective bargaining units should review their bargaining agreement ...

Airgas

Customer Support Specialist

Independence, OH · On-site

$20.75/hr

R10081491 Customer Support Specialist (Open) Location: Independence, OH - Rockside Woods Blvd - ... Associates who are members of collective bargaining units should review their bargaining agreement ...

Airgas

Customer Support Specialist

Independence, OH · On-site

$20.75/hr

R10081491 Customer Support Specialist (Open) Location: Independence, OH - Rockside Woods Blvd - ... Associates who are members of collective bargaining units should review their bargaining agreement ...

LHH US

Customer Support Specialist

Cincinnati, OH

$19 - $20/hr

LHH is supporting a growing organization in the Cincinnati, OH area is seeking a Customer Support ... Jessica Robbins Benefit offerings available for our associates include medical, dental, vision ...

LHH US

Customer Support Specialist

Cincinnati, OH

$19 - $20/hr

LHH is supporting a growing organization in the Cincinnati, OH area is seeking a Customer Support ... Jessica Robbins Benefit offerings available for our associates include medical, dental, vision ...

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Customer Support Associate information

See Ohio salary details

$11

$19

$26

How much do customer support associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer support associate in Ohio is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What do you do as a customer service associate?

A customer support associate handles customer inquiries, resolves issues, and provides information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Ohio? The most popular types of Customer Support jobs in Ohio are:
What are popular job titles related to Customer Support Associate jobs in Ohio? For Customer Support Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Ohio look for? The top searched job categories for Customer Support Associate jobs in Ohio are:
What cities in Ohio are hiring for Customer Support Associate jobs? Cities in Ohio with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Ohio as of May 2026, with employment types broken down into 2% As Needed, 32% Full Time, and 66% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,581 per year, or $19 per hour.
Customer Support Associate

Customer Support Associate

Farmers National Bank

Niles, OH

$15.25 - $21/hr

Other

Posted 7 days ago

Job description

Customer Support Associate

Job Category: Customer Support Requisition Number: CUSTO002189

Posted: February 20, 2026

Full-Time

On-site

Niles Operations Center Niles, OH 44446, USA

Description

SUMMARY: Responsible for assisting bank clients via telephone with their banking needs by providing detailed product information, exemplary customer service, processing of bank transactions, cross selling of bank products and services, problem resolution and referrals to appropriate line of business experts as required. This position qualifies for up to $1000 sign-on bonus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide prompt and courteous assistance to all inbound client calls
  • Assist clients with selection of appropriate bank products and services
  • Recognize and pursue cross-selling opportunities
  • Assess both client and non-client requests, ask appropriate questions to clarify needs, define and offer best alternatives/answers when appropriate
  • Respond to inquiries from the public regarding current rates, job opportunities, office hours, and any other Farmers National Bank related questions
  • Recognize situations where additional expertise is required and bring the necessary resources into the discussion/situation
  • Maintain the highest possible level of integrity and honesty during all client interactions in a manner consistent with the Core Values, Vision, and Mission of Farmers National Banc Corp
  • May be involved in conducting out-bound proactive sales calls to current and potential clients
  • Work individually and as a team to meet and exceed established goals, i.e. referral goals, call handle time goals, availability goals, and quality goals.
  • Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
  • Regular, predictable attendance is an essential requirement of this position

EDUCATION AND/OR EXPERIENCE:

  • High School Diploma or GED
  • Minimum of one (1) year retail banking experience (Teller, Personal Banker, etc.), customer service experience and phone sales and service experience
  • Proven ability to operate Windows-based computer programs and use a mouse
  • Call center experience preferred

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Qualifications Skills Customer Service

Intermediate

Sales Experience

Some Knowledge

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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