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Customer Support Associate Jobs in Cleveland, OH

Alphabe Insight

Customer Support Assistant

Cleveland, OH · On-site

$50K - $60K/yr

  • Medical

  • PTO

Customer Support Assistant At Sphirea Plus, we are committed to delivering innovative solutions ... Associate's or Bachelor's degree preferred). Minimum of 1 year of customer service or ...

Alphabe Insight Inc

Customer Support Specialist

Cleveland, OH · On-site

$56K - $61K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's or Bachelor's degree preferred * Minimum of 1-2 years of experience in a customer support or technical support role * Strong problem-solving skills and attention to detail * Excellent ...

Alphabe Insight Inc

Customer Support Assistant

Cleveland, OH · On-site

$50K - $60K/yr

  • Medical

  • PTO

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * Minimum of 1 year ...

Alphabe Insight Inc

Customer Support Assistant

Cleveland, OH · On-site

$50K - $60K/yr

  • Medical

  • PTO

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * Minimum of 1 year ...

CAI

Customer Support Technician

Cleveland, OH

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Support Technician Req number: R8148 Employment type: Full time Worksite flexibility ... Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

Goosehead Insurance

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Insurance Support Associate Join a fast-growing, multi-carrier insurance service team supporting ... Prior experience in customer service, insurance, or financial services. * Familiarity with home and ...

Jackson Hewitt COO

Rehire Client Support Associate

Bedford, OH · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who ... Prior customer service or sales experience is preferred, but not required * Willingness to learn ...

SPR

Patient Support Associate

Beachwood, OH · On-site

In that effort, the Patient Support Associate's function will be important in establishing the "best in class" customer service and patient support. PRIMARY RESPONSIBILITIES * Assist Sales Team in ...

New

chicosfas

Support Associate - Soma

Westlake, OH

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Westlake, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Akron, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Akron, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Akron, OH

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Westlake, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Akron, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Westlake, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Cleveland, OH

Customer Support Associate information

See Cleveland, OH salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support associate in Cleveland, OH is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Cleveland, OH?

The most popular types of Customer Support jobs in Cleveland, OH are:

What are popular job titles related to Customer Support Associate jobs in Cleveland, OH?

For Customer Support Associate jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Cleveland, OH look for?

The top searched job categories for Customer Support Associate jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Customer Support Associate jobs?

Cities near Cleveland, OH with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $40,316 per year, or $19.4 per hour.

Customer Support Assistant

Alphabe Insight

Cleveland, OH • On-site

$50K - $60K/yr

Other

Medical, PTO

Re-posted 18 days ago

Job description

Customer Support Assistant

At Sphirea Plus, we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact.

Job Description

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email
  • Maintain accurate records of customer interactions and transactions
  • Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions
  • Provide information about products, services, and policies
  • Collaborate with other departments to address client needs efficiently
  • Assist in administrative tasks as needed to support the team
  • Follow communication procedures and guidelines to ensure quality and consistency
Qualifications

High school diploma or equivalent (Associate's or Bachelor's degree preferred). Minimum of 1 year of customer service or administrative experience. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficient with Microsoft Office Suite and customer management software. Ability to multitask, prioritize, and manage time effectively. Professional demeanor with a strong work ethic.

Additional Information
  • Competitive salary: $50,000 – $60,000 annually
  • Growth opportunities within a supportive team environment
  • Ongoing training and professional development
  • Paid time off and holidays
  • Health and wellness support
  • Dynamic and collaborative work culture

Apply