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Remote Samsung Technical Support Jobs in Ohio (NOW HIRING)

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational analysis for installation and service activities. This role partners with Install Partners ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Support system design and business analysis activities, including server layout, availability ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Support system design and business analysis activities, including server layout, availability ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

New

Cargotec

Uptime Remote Monitoring Specialist

Perrysburg, OH · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work with technical support & field service operations teams to provide a seamless customer ... Uptime Remote Monitoring Agreement * Gather knowledge and information from the operations and ...

Hiab

Uptime Remote Monitoring Specialist

Perrysburg, OH · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work with technical support & field service operations teams to provide a seamless customer ... Uptime Remote Monitoring Agreement * Gather knowledge and information from the operations and ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

New

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All JobsSamsung Technical Support JobsRemote Samsung Technical Support JobsRemote Samsung Technical Support Jobs in Ohio

Remote Samsung Technical Support information

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

What are popular job titles related to Remote Samsung Technical Support jobs in Ohio?

For Remote Samsung Technical Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Samsung Technical Support jobs in Ohio look for?

The top searched job categories for Remote Samsung Technical Support jobs in Ohio are:

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Remote Samsung Technical Support jobs near you

Technical Support Representative Level 1

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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