Under general oversight, provides after hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Quick apply
Under general oversight, provides after hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Customer Experience Specialist, Home Lending
$17.25 - $21.50/hr
Respond to inbound email inquiries and manage real-time chat support (in future-state ... Ability to work standard hours (9 AM - 5:30 PM EST) and occasional weekends as business needs ...
Customer Experience Specialist, Home Lending
$17.25 - $21.50/hr
Respond to inbound email inquiries and manage real-time chat support (in future-state ... Ability to work standard hours (9 AM - 5:30 PM EST) and occasional weekends as business needs ...
Customer Support Specialist
$17.50 - $23.50/hr
In this role, you'll manage a high volume of inbound support tickets, phone calls, live chat ... Zendesk * Microsoft Excel * G Suite * Planhat The hiring process for this role: * Apply! Submit ...
Customer Support Specialist
$17.50 - $23.50/hr
In this role, you'll manage a high volume of inbound support tickets, phone calls, live chat ... Zendesk * Microsoft Excel * G Suite * Planhat The hiring process for this role: * Apply! Submit ...
No weekends or holidays What You'll Gain * Direct ownership of measurable revenue outcomes. * The ... About Us At School Outfitters, we help educators create engaging learning environments that support ...
No weekends or holidays What You'll Gain * Direct ownership of measurable revenue outcomes. * The ... About Us At School Outfitters, we help educators create engaging learning environments that support ...
Customer Support Specialist
Columbus, OH · On-site +1
$16.50 - $22.25/hr
In this role, you'll manage a high volume of inbound support tickets, phone calls, live chat ... Zendesk * Microsoft Excel * G Suite * Planhat The hiring process for this role: * Apply! Submit ...
Customer Support Specialist
Columbus, OH · On-site +1
$16.50 - $22.25/hr
In this role, you'll manage a high volume of inbound support tickets, phone calls, live chat ... Zendesk * Microsoft Excel * G Suite * Planhat The hiring process for this role: * Apply! Submit ...
Insurance Service Associate - Remote
Delaware, OH · Remote
$13.75 - $19/hr
You will have one weekend day off and one weekday off. Days off are typically not consecutive, we ... Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ...
Insurance Service Associate - Remote
Delaware, OH · Remote
$13.75 - $19/hr
You will have one weekend day off and one weekday off. Days off are typically not consecutive, we ... Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$16.50 - $20.75/hr
Respond to inbound email inquiries and manage real-time chat support (in future-state ... Ability to work standard hours (9 AM - 5:30 PM EST) and occasional weekends as business needs ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$16.50 - $20.75/hr
Respond to inbound email inquiries and manage real-time chat support (in future-state ... Ability to work standard hours (9 AM - 5:30 PM EST) and occasional weekends as business needs ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$17.25 - $21.50/hr
Respond to inbound email inquiries and manage real-time chat support (in future-state ... Ability to work standard hours (9 AM - 5:30 PM EST) and occasional weekends as business needs ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$17.25 - $21.50/hr
Respond to inbound email inquiries and manage real-time chat support (in future-state ... Ability to work standard hours (9 AM - 5:30 PM EST) and occasional weekends as business needs ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... Under general oversight, provides after-hours and weekend support as needed. * The position ...
Quick apply
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... Under general oversight, provides after-hours and weekend support as needed. * The position ...
Remote Full-Time Permanent Customer Experience Specialist
Akron, OH · On-site +1
$18.10/hr
... weekends) to join our Customer Care team! About Us Signet Jewelers is the world's #1 specialty ... Opportunities for cross-training (e.g., chat support) * Earn referral bonuses when your recommended ...
Remote Full-Time Permanent Customer Experience Specialist
Akron, OH · On-site +1
$18.10/hr
... weekends) to join our Customer Care team! About Us Signet Jewelers is the world's #1 specialty ... Opportunities for cross-training (e.g., chat support) * Earn referral bonuses when your recommended ...
... weekends) to join our Customer Care team! About Us Signet Jewelers is the world's #1 specialty ... Opportunities for cross-training (e.g., chat support) * Earn referral bonuses when your recommended ...
... weekends) to join our Customer Care team! About Us Signet Jewelers is the world's #1 specialty ... Opportunities for cross-training (e.g., chat support) * Earn referral bonuses when your recommended ...
Technical Support/ IT Support-- Columbus, OH 43219
Columbus, OH · On-site
$20 - $26/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...
Quick apply
Technical Support/ IT Support-- Columbus, OH 43219
Columbus, OH · On-site
$20 - $26/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...
IT Support
Columbus, OH · On-site
$24 - $25/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...
Quick apply
IT Support
Columbus, OH · On-site
$24 - $25/hr
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...
Quick apply
Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...
Under general oversight, provides after hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Quick apply
Under general oversight, provides after hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Under general oversight, provides after hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Quick apply
Under general oversight, provides after hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Tech Support
Columbus, OH · On-site
$20 - $21/hr
Under general oversight, provides after-hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Quick apply
Tech Support
Columbus, OH · On-site
$20 - $21/hr
Under general oversight, provides after-hours and weekend support as needed. * The position ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Customer Service Rep
Cleveland, OH · On-site
$20/hr
Support email and chat communications when assigned * Deliver exceptional customer service with ... Zendesk or CRM Systems * Cisco or Contact Center Technology * Microsoft Outlook, Teams, Word, and ...
Customer Service Rep
Cleveland, OH · On-site
$20/hr
Support email and chat communications when assigned * Deliver exceptional customer service with ... Zendesk or CRM Systems * Cisco or Contact Center Technology * Microsoft Outlook, Teams, Word, and ...
Tech Support Analyst - $24/hr
Columbus, OH · On-site
$24/hr
... and weekend support as needed. • The position requires attention to detail, follow through ... chat and/or in person • Create a positive customer support experience, build rapport and trust ...
Tech Support Analyst - $24/hr
Columbus, OH · On-site
$24/hr
... and weekend support as needed. • The position requires attention to detail, follow through ... chat and/or in person • Create a positive customer support experience, build rapport and trust ...
Associate II - ECC Enterprise Support
Crosstown, OH · Hybrid
$14.75 - $19.25/hr
Through phone, email, chat, text, and social media, you'll help fuel the mission of saving children ... Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising ...
Associate II - ECC Enterprise Support
Crosstown, OH · Hybrid
$14.75 - $19.25/hr
Through phone, email, chat, text, and social media, you'll help fuel the mission of saving children ... Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising ...
Weekend Zendesk Chat Support information
What is a Weekend Zendesk Chat Support?
Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.
What skills and qualifications are needed to thrive as a Weekend Zendesk Chat Support?
To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.
What are common challenges faced by Weekend Zendesk Chat Support and how can they be managed?
Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.
What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?
| Aspect | Weekend Zendesk Chat Support | Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, sometimes Zendesk certification | High school diploma or equivalent, customer service experience |
| Work Environment | Online, remote chat support during weekends | In-office or remote, handling calls and emails |
| Industry Usage | Common in tech, e-commerce, and service sectors | Widespread across various industries including retail, telecom, and hospitality |
Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.
What are the most commonly searched types of Zendesk Chat Support jobs in Ohio?
The most popular types of Zendesk Chat Support jobs in Ohio are:
What are popular job titles related to Weekend Zendesk Chat Support jobs in Ohio?
For Weekend Zendesk Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Weekend Zendesk Chat Support jobs in Ohio look for?
The top searched job categories for Weekend Zendesk Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Weekend Zendesk Chat Support jobs?
Cities in Ohio with the most Weekend Zendesk Chat Support job openings:
$21/hr
Contractor
Re-posted 9 hours ago
Job description
Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
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About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA