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Email Support Jobs in Ohio (NOW HIRING)

Dawson

Customer Experience Representative

Dublin, OH

$17.50/hr

Proven ability to manage high-volume inquiries efficiently in a fast-paced environment; email support experience is a plus * Basic technical troubleshooting skills with a supportive, customer-first ...

CCV

Communications Coordinator

Columbus, OH · On-site

Administer calendar and email support for the Communications Executive Director, managing high-volume scheduling and assisting with correspondence to ensure departmental efficiency. * Monitor central ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH

Providing support for the hosted platform, including hosted email support, DNS changes, domain registration and renewal; * Escalations: Forwarding all requests or problems beyond their skill level to ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Providing support for the hosted platform, including hosted email support, DNS changes, domain registration and renewal; * Escalations: Forwarding all requests or problems beyond their skill level to ...

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$11

$17

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How much do email support jobs pay per hour?

As of May 31, 2026, the average hourly pay for email support in Ohio is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Email Support Specialist, and why are they important?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.

What are some common challenges faced by Email Support professionals, and how can they be effectively managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is an Email Support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What are popular job titles related to Email Support jobs in Ohio? For Email Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Email Support jobs in Ohio look for? The top searched job categories for Email Support jobs in Ohio are:
Email Support jobs near you
Infographic showing various Email Support job openings in Ohio as of May 2026, with employment types broken down into 66% Full Time, 22% Part Time, 2% Temporary, and 10% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $36,764 per year, or $17.7 per hour.
Social Media and Email Support Specialist

Social Media and Email Support Specialist

The Ohio State University

Columbus, OH • On-site

$21.35 - $27.88/hr

Part-time

Posted 4 days ago

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:
Social Media and Email Support Specialist
Department:
Wexner Center for Arts | Communications and Marketing
Position Description
Working within the Wexner Center for the Arts' Department of Marketing and Communications (M/C), the Social Media and Email Support Specialist serves on a temporary basis to help develop organic social media posts and cover related support tasks. The role also assists with promotional email copywriting (especially for the Wexner Center's weekly email newsletter) and website event page updates and other promotional copywriting tasks as needed when other editors/copywriters are out of office.
Social Content Creation
Write, schedule, and manage organic social posts for Instagram, TikTok, Facebook, and LinkedIn. Partners with M/C designers and writers to develop creative assets that can be leveraged on Wexner Center accounts. Provide coverage for onsite events as necessary.
Email Content Creation
Write short-form promotional copy for weekly email newsletters and other event-based promotional emails using existing event copy as basis.
Content Management and Scheduling
Assists M/C team with scheduling, updating, and organizing the center's social media calendar and confirming scheduled posts go live. Assists in managing ad-hoc post requests and cancelations. Flags user comments or concerns that need immediate response. Assists with event page updates on wexarts.org as needed.
This temporary position works 10-12 hours per week with a flexible schedule. Most work is remote except for weekly meetings and covering onsite events as needed.
Required Qualifications
  • Bachelor's degree, preferably in marketing, communications, journalism, or a related field.
  • 2 years of professional experience creating content (video, photography, editing platforms, advertising copy, blogs/features, and graphics) for a wide variety of audiences and digital platforms including Instagram, YouTube, Facebook, and LinkedIn.
  • 2 years of professional social media or multimedia marketing experience.
  • Proven ability to produce creative storytelling.
  • Strong understanding of content marketing and reputation management.
  • Strong written and verbal communication skills.
  • Must approach creating content with an audience-first focus.
  • Must have an understanding of social media metrics, measurement, and performance.

Additional Information:
The salary range for this position is $21.35 - $27.88 per hour. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.
Function: Marketing and Communications
Subfunction: Social Media
Band: Specialized
Level: 1
Location:
Wexner Center for the Arts (0386)
Position Type:
Temporary (Fixed Term)
Scheduled Hours:
12
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.

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