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Email Support Jobs in Ohio (NOW HIRING)

NoGigiddy

Email Marketing Specialist

Columbus, OH · Remote

$18 - $27/hr

THE ROLE Email is still the highest-ROI channel in digital marketing -- and NoGigiddy\'s list is growing fast. As our Email Marketing Specialist, you\'ll write and send campaigns that keep our ...

NoGigiddy

Email Marketing Specialist

Columbus, OH · Remote

$18 - $27/hr

THE ROLE Email is still the highest-ROI channel in digital marketing -- and NoGigiddy\'s list is growing fast. As our Email Marketing Specialist, you\'ll write and send campaigns that keep our ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Providing support for the hosted platform, including hosted email support, DNS changes, domain registration and renewal; * Escalations: Forwarding all requests or problems beyond their skill level to ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH

Providing support for the hosted platform, including hosted email support, DNS changes, domain registration and renewal; * Escalations: Forwarding all requests or problems beyond their skill level to ...

Collabera

Customer Service Representative

Mason, OH

$13.62/hr

The Consumer Services provides telephone and email support of Client's Retail's North American Contact Center (NACC). DUTIES & RESPONSIBILITIES: Communicating effectively and professionally with ...

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Email Support information

What is an Email Support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What are some common challenges faced by Email Support professionals, and how can they be effectively managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What are the key skills and qualifications needed to thrive as an Email Support Specialist, and why are they important?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.
What are popular job titles related to Email Support jobs in Ohio? For Email Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Email Support jobs in Ohio look for? The top searched job categories for Email Support jobs in Ohio are:
Email Support jobs near you
Consumer Support

Consumer Support

Global Channel Management, Inc.

Mason, OH

$13/hr

Contractor

Posted 25 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Consumer Services Representative needs 2 years customer experience.


Consumer Services Representative requires: 

  • Optical store a plus
  • Sales
  • Customer service

Consumer Services Representative duties include:


  • Telephone and email support

Consumer Services Representative will be:

  • Training hours are 9:30-6:00....2 weeks
  • Potential shift hours between 11:30-9 M-F
  • Rotating Saturday shift is a possibility starting after 8 weeks
  • Scheduled 5 days in a row
  • Scheduled on a weekend day will have the other weekend day off (so if not M-F then T- Saturday or Sunday - Thursday)
Additional Information

$13/HR

6 Months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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