Consumer Support
Mason, OH · On-site
$13/hr
Telephone and email support Consumer Services Representative will be: * Training hours are 9:30-6:00....2 weeks * Potential shift hours between 11:30-9 M-F * Rotating Saturday shift is a possibility ...
Consumer Support
Mason, OH · On-site
$13/hr
Telephone and email support Consumer Services Representative will be: * Training hours are 9:30-6:00....2 weeks * Potential shift hours between 11:30-9 M-F * Rotating Saturday shift is a possibility ...
Email Support and Inbox Maintenance - In this role, you will be responsible for managing our Sales inbox to ensure that we are responding to our customers in a timely fashion, providing best-in-class ...
Email Support and Inbox Maintenance - In this role, you will be responsible for managing our Sales inbox to ensure that we are responding to our customers in a timely fashion, providing best-in-class ...
Email Support and Inbox Maintenance - In this role, you will be responsible for managing our Sales inbox to ensure that we are responding to our customers in a timely fashion, providing best-in-class ...
Email Support and Inbox Maintenance - In this role, you will be responsible for managing our Sales inbox to ensure that we are responding to our customers in a timely fashion, providing best-in-class ...
Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned. * Work with the Content ...
Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned. * Work with the Content ...
Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned. * Work with the Content ...
Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned. * Work with the Content ...
Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned. * Work with the Content ...
Quick apply
Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned. * Work with the Content ...
Email Marketing Specialist
Columbus, OH · On-site
Email Marketing Specialist Department: Wexner Center for Arts | Communications and Marketing The Wexner Center for the Arts is The Ohio State University's multidisciplinary laboratory for ...
Email Marketing Specialist
Columbus, OH · On-site
Email Marketing Specialist Department: Wexner Center for Arts | Communications and Marketing The Wexner Center for the Arts is The Ohio State University's multidisciplinary laboratory for ...
Email Marketing Specialist Department:Wexner Center for Arts | Communications and Marketing The Wexner Center for the Arts is The Ohio State University's multidisciplinary laboratory for contemporary ...
Email Marketing Specialist Department:Wexner Center for Arts | Communications and Marketing The Wexner Center for the Arts is The Ohio State University's multidisciplinary laboratory for contemporary ...
IT Support Specialist
Cleveland, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
Quick apply
IT Support Specialist
Cleveland, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
Quick apply
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
Quick apply
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
IT Support Specialist
Warren, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
IT Support Specialist
Warren, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
IT Support Specialist
Akron, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
IT Support Specialist
Akron, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
IT Support Specialist
Warren, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
IT Support Specialist
Warren, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
IT Support Specialist
Cleveland, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
IT Support Specialist
Cleveland, OH · On-site
Strong verbal and written skills in order to provide effective phone, desk-side, and email support * Self-motivated to learn and support new and fast-changing technologies on multiple platforms
Email Campaign Marketing Manager
Canton, OH · On-site
$45 - $50/hr
Email Campaign Marketing Manager Location: 100% Remote Duration: 6 months contract with possible ... supporting internal client marketing campaigns. This role manages list selection and segmentation ...
Quick apply
Email Campaign Marketing Manager
Canton, OH · On-site
$45 - $50/hr
Email Campaign Marketing Manager Location: 100% Remote Duration: 6 months contract with possible ... supporting internal client marketing campaigns. This role manages list selection and segmentation ...
Operations Support Specialist
Brecksville, OH · On-site
$48K - $65K/yr
Provide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs. * Process payrolls, payroll adjustments, and client account maintenance ...
Operations Support Specialist
Brecksville, OH · On-site
$48K - $65K/yr
Provide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs. * Process payrolls, payroll adjustments, and client account maintenance ...
Operations Support Specialist
Brecksville, OH · On-site
$48K - $65K/yr
Provide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs. * Process payrolls, payroll adjustments, and client account maintenance ...
Operations Support Specialist
Brecksville, OH · On-site
$48K - $65K/yr
Provide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs. * Process payrolls, payroll adjustments, and client account maintenance ...
Operations Support Specialist
Brecksville, OH · On-site
$48K - $65K/yr
What You'll Do as Operations Support Specialist at AholaProvide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs.Process payrolls ...
Quick apply
Operations Support Specialist
Brecksville, OH · On-site
$48K - $65K/yr
What You'll Do as Operations Support Specialist at AholaProvide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs.Process payrolls ...
Operations Support Specialist
Brecksville, OH · On-site
$48K - $65K/yr
Provide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs. * Process payrolls, payroll adjustments, and client account maintenance ...
Operations Support Specialist
Brecksville, OH · On-site
$48K - $65K/yr
Provide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs. * Process payrolls, payroll adjustments, and client account maintenance ...
Email Support information
What is an email support specialist?
An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.
What skills and qualifications are needed to thrive as an email support specialist?
To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.
What are common challenges faced by email support professionals, and how can they be managed?
Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.
What is the difference between Email Support vs Customer Service Representative?
| Aspect | Email Support | Customer Service Representative |
|---|---|---|
| Primary Communication Method | Phone, in-person, email, chat | |
| Work Environment | Remote or office-based | Office, call centers, remote |
| Required Skills | Written communication, patience, technical knowledge | Verbal communication, problem-solving, interpersonal skills |
| Common Certifications | Customer service certifications, technical certifications | Customer service certifications, communication skills training |
While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.
What are popular job titles related to Email Support jobs in Ohio?
For Email Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Email Support jobs in Ohio look for?
The top searched job categories for Email Support jobs in Ohio are:
$13/hr
Contractor
Re-posted 23 days ago
Job description
Company Description
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Consumer Services Representative needs 2 years customer experience.
Consumer Services Representative requires:
- Optical store a plus
- Sales
- Customer service
Consumer Services Representative duties include:
- Telephone and email support
Consumer Services Representative will be:
- Training hours are 9:30-6:00....2 weeks
- Potential shift hours between 11:30-9 M-F
- Rotating Saturday shift is a possibility starting after 8 weeks
- Scheduled 5 days in a row
- Scheduled on a weekend day will have the other weekend day off (so if not M-F then T- Saturday or Sunday - Thursday)
Additional Information
$13/HR
6 Months
About Global Channel Management
Sourced by ZipRecruiter
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Austell, GA, US
Year founded
2009