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Email Support Jobs in Ohio (NOW HIRING)

VEGA Americas

Inside Sales Associate

Mason, OH · On-site

Receive and respond to phone, e-mail and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives. * Develop clear and ...

VEGA Americas

Inside Sales Associate

Mason, OH · On-site

Receive and respond to phone, e-mail and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives. * Develop clear and ...

CCV

Communications Coordinator

Columbus, OH · On-site

Administer calendar and email support for the Communications Executive Director, managing high-volume scheduling and assisting with correspondence to ensure departmental efficiency. * Monitor central ...

Socket.dev

Inside Sales - Technical

Mason, OH · On-site

Backup for the Inside Sales team with phone calls and email support as needed. Must address customers' issues and ensure effective and responsive problem resolution. * Opportunity to influence and ...

Solomon Page

Analyst Email Marketing

Columbus, OH · On-site

$30/hr

... email, site, push, sms and app experiences) complement print programs to create seamless, high ... The success of Solomon Page reflects an organic growth strategy supported by a highly ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

Providing support for the hosted platform, including hosted email support, DNS changes, domain registration and renewal; * Escalations: Forwarding all requests or problems beyond their skill level to ...

IKO Industries

Purchasing Agent

Ironton, OH · On-site

Represent company in negotiating with suppliers directly, in person, in writing, or by telephone or e-mail. * Support inventory control of finished goods. * Work directly with Maintenance Manager and ...

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Email Support information

What is an email support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What skills and qualifications are needed to thrive as an email support specialist?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.

What are common challenges faced by email support professionals, and how can they be managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What are popular job titles related to Email Support jobs in Ohio?

For Email Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Email Support jobs in Ohio look for?

The top searched job categories for Email Support jobs in Ohio are:

Email Support jobs near you
Infographic showing various Email Support job openings in Ohio as of September 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution.

Inside Sales Associate

Mason, OH • On-site

VEGA Americas
See more jobs at VEGA Americasexternal

Full-time

Posted 21 days ago

Job description

We're looking for an Inside Sales Associate to join our growing office in Mason, OH!
The Inside Sales Team is made up of outgoing and friendly people who put the customer first.
What you'll do:
  • Receive and respond to phone, e-mail and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives.
  • Develop clear and effective quotations for current and prospective customers, representatives and/or Regional Sales or Industry Sales.
  • Complete proactive open quote follow-up or new product information phone calls.
  • Establishes, develops and maintains relationships with current customers, prospective customers, Outside Sales and/or representatives to generate new business for the organization's products and services.
  • Support new business development activities by follow-up phone calls on sales leads, as required.
  • Resolves customer complaints by investigating problems, developing solutions and making recommendations to management.
  • Back-up Inside Sales team with phone calls and email support as needed. Must address customers' issues and ensure effective and responsive problem resolution.

What you'll need:
  • Two year degree, preferably in a technical field.
  • 1+ year(s) customer service or sales experience.
  • OR equivalent combination of education and experience
  • CRM System experience

VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years.
As an employee, you'll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don't take it from us alone, VEGA has been awarded a Cincinnati Enquirer's Top Workplace Award for 10 years running!
Our Mission: With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home.
Our Values: Curiosity, Humanity, Simplicity, Connectivity
VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.
We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability

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