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Email Support Jobs in Ohio (NOW HIRING)

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Provide professional phone and email support to clients, assisting with questions, requests, and general payroll-related needs. * Process payrolls, payroll adjustments, and client account maintenance ...

VEGA Americas

Inside Sales Associate

Mason, OH · On-site

Receive and respond to phone, e-mail and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives. * Develop clear and ...

RemX

Be Seen First

Customer Care Agents

Columbus, OH · On-site

$19/hr

Seeking Customer Service Agents for a reputable company to provide phone and email support for customers and retail partners. Responsibilities include troubleshooting generators/equipment, resolving ...

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Email Support information

What is an email support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What skills and qualifications are needed to thrive as an email support specialist?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.

What are common challenges faced by email support professionals, and how can they be managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What are popular job titles related to Email Support jobs in Ohio?

For Email Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Email Support jobs in Ohio look for?

The top searched job categories for Email Support jobs in Ohio are:

Email Support jobs near you
Infographic showing various Email Support job openings in Ohio as of September 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution.

Email Deployment Specialist (1124)

Brooklyn, OH • On-site

BC Forward
See more jobs at BC Forwardexternal

$42.50/hr

Other

Posted 6 days ago

Job description

Job Title: Email Deployment Specialist (1124) Location: Brooklyn, OH (Onsite 3-4 days weekly at 4910 Tiedeman Rd, Brooklyn, OH 44144) Duration: Contract - 6 months Pay Range: $42.5/hr (W2) Job ID: 409191 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking an Email Deployment Specialist to join our client communications team. The ideal candidate will have strong experience in Adobe Campaign, Journey Optimizer, and email QA and a proven ability to execute accurate, on-time deployments and resolve issues quickly. Responsibilities: Deploy and review emails through Adobe Campaign and Journey Optimizer, including time-sensitive communications. Perform thorough pre-send QA to verify rendering, links, tracking, and layouts across desktop, mobile, and webmail clients. Ensure brand consistency, formatting, and content integrity across all outbound emails for the team. Monitor performance metrics including opens, clicks, bounces, and deliverability, and distribute regular reports with insights. Create reusable, standards-compliant Outlook email templates for MS Office and maintain a template library. Diagnose and resolve rendering glitches, delivery failures, and sending errors with root-cause analysis and corrective actions. Required Skills & Qualifications: Proven experience deploying email campaigns through Adobe Campaign and Journey Optimizer. Strong knowledge of HTML and CSS for email across Outlook, Gmail, Apple Mail, and major clients. Demonstrated email QA experience with cross-device and cross-client testing. Familiarity with email performance metrics and the ability to interpret and report on campaign data. Ability to build and maintain reusable email templates, with specific Outlook/MS Office compatibility. Strong troubleshooting skills to resolve rendering, delivery, and sending issues. Excellent attention to detail, organization, and poise under time-sensitive requests. Preferred Skills: Experience in a regulated industry such as financial services. Familiarity with email testing tools and a basic understanding of deliverability best practices and authentication protocols. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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