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Customer Service Chat Support Jobs in Ohio (NOW HIRING)

Green Circle Growers

Customer Service Support

Oberlin, OH · On-site

$16 - $20.50/hr

Customer Service Support Express Seed Company was founded in 1982 as a full-service brokerage and supply chain manager that imports, processes, and distributes seeds, plugs, cuttings, liners, and ...

GREEN CIRCLE GROWERS INC

Customer Service Support

Oberlin, OH · On-site

$16 - $20.50/hr

The Customer Service Support position assists the Customer Service team who are responsible for providing total customer service including correspondence to customers, order entry, and facilitating ...

Green Circle Growers

Customer Service Support

Oberlin, OH · On-site

$16 - $20.50/hr

The Customer Service Support position assists the Customer Service team who are responsible for providing total customer service including correspondence to customers, order entry, and facilitating ...

EXPRESS SEED COMPANY

Customer Service Support

Oberlin, OH · On-site

$16 - $20.50/hr

The Customer Service Support position assists the Customer Service team who are responsible for providing total customer service including correspondence to customers, order entry, and facilitating ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1 (hybrid)

Twinsburg, OH · On-site

$55K - $65K/yr

The qualified individual will possess superior customer service skills and the ability to problem ... Serve as the initial point of contact for clients through phone calls, emails, and chat support to ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Ohio

Customer Service Chat Support information

See Ohio salary details

$11

$18

$26

How much do customer service chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service chat support in Ohio is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.90 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Ohio? For Customer Service Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Ohio look for? The top searched job categories for Customer Service Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Chat Support jobs? Cities in Ohio with the most Customer Service Chat Support job openings:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,957 per year, or $18.2 per hour.

Online Chat Support Representative

PorterMatt Electric Inc

Cleveland, OH • Remote

$22 - $37/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

This is a remote position.

We are seeking a customer-focused Online Chat Support Representative to assist customers through live chat, email, and messaging platforms. The ideal candidate has excellent written communication skills, strong problem-solving abilities, and can provide prompt, professional support while working remotely.

Key Responsibilities
  • Respond to customer inquiries via live chat and email.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues efficiently and professionally.
  • Document customer interactions in the company's CRM system.
  • Escalate complex issues to the appropriate department.
  • Process orders, returns, exchanges, and account updates.
  • Maintain customer satisfaction by delivering timely support.
  • Meet response time and quality performance goals.
  • Stay up to date on company products and procedures.


RequirementsQualification
  • High school diploma or GED.
  • Strong written communication and grammar skills.
  • Basic computer and typing skills.
  • Ability to multitask while handling multiple chat conversations.
  • Familiarity with Microsoft Office and Google Workspace.
  • Strong customer service and problem-solving skills.
  • Reliable internet connection and a quiet home workspace.
Preferred Qualifications
  • Previous customer service or chat support experience.
  • Experience using CRM software (such as Zen desk, Salesforce, or Freshdesk).
  • Ability to work flexible shifts, including evenings or weekends.


Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO)
  • Paid holidays
  • 401(k) retirement plan
  • Paid training
  • Flexible schedules
  • Employee discounts
  • Performance bonuses
  • Remote work opportunities