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Customer Service Chat Support Jobs in Ohio (NOW HIRING)

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 1 (hybrid)

Twinsburg, OH · On-site

$55K - $65K/yr

The qualified individual will possess superior customer service skills and the ability to problem ... Serve as the initial point of contact for clients through phone calls, emails, and chat support to ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

Alphabe Insight

Customer Service Specialist

Cincinnati, OH · On-site

$16.25 - $21.50/hr

... exceptional service and support. You will be responsible for addressing customer inquiries ... Respond promptly and effectively to customer inquiries via phone, email, and chat. * Resolve ...

The Reynolds and Reynolds Company

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Customer Service - Software Support

Dayton, OH · On-site

$16.50 - $21.25/hr

Our Customer Service - Software Support team regularly interact with internal and external clients, and have a reputation for delivering the highest level of product support. This role serves as a ...

Merryweather Foam

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Customer Service Support Specialist

Barberton, OH · On-site

Customer Service Support Specialist Merryweather Foam | Barberton, Ohio Is this you? * Do details matter to you -- like really matter? * Can you maintain a high level of accuracy when priorities ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Ohio

Customer Service Chat Support information

See Ohio salary details

$11

$18

$26

How much do customer service chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service chat support in Ohio is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.90 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Ohio? For Customer Service Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Ohio look for? The top searched job categories for Customer Service Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Chat Support jobs? Cities in Ohio with the most Customer Service Chat Support job openings:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,957 per year, or $18.2 per hour.

Technical Support Engineer - Tier 1 (hybrid)

INTEGRATED IT GROUP LLC

Twinsburg, OH • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

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Job description

We are currently seeking a self-motivated and dedicated individual to join our Technical Support team. This role requires a broad array of technical knowledge and troubleshooting skills to support our clients located throughout Northeast Ohio. The primary responsibilities include being the first point of contact for clients, troubleshooting technical issues, interfacing with our ticketing platform, working in our managed services system, and escalating complex problems to higher-level technical support. As most of our client support consists of remote assistance, excellent communication skills are a must. The qualified individual will possess superior customer service skills and the ability to problem solve and multi-task effectively in challenging situations. The capacity to work independently as well as part of a team is critical. While a majority of work can be performed remotely, occasional onsite service for clients may be required.


Essential Functions

  • Serve as the initial point of contact for clients through phone calls, emails, and chat support to assist with technical issues
  • Provide clients with clear, step-by-step guidance, ensuring they are informed of the next steps
  • Perform basic troubleshooting for servers, desktops, networks, and cloud applications
  • Communicate clearly and professionally, ensuring timely follow-up and status updates regarding ongoing issues
  • Provide exceptional customer service by maintaining a professional and empathetic demeanor
  • Identify issues that require specialized attention and escalate to a higher level of support
  • Accurately document all support interactions, troubleshooting steps, and solutions in a ticketing system
  • Contribute to the internal knowledge base by documenting recurring issues and resolutions for future reference
  • Monitor network or system performance using available tools to identify potential issues
  • Follow standard help desk procedures
  • Collaborate with peers, clients, and vendors for appropriate working solutions
  • Achieve daily utilization goals
  • Participate in the on-call rotation schedule
  • Proactively stay current with technology changes, updates, and practices


Experience Required

  • Degree in IT relevant field and/or equivalent certifications (preferred)
  • 3+ years' experience troubleshooting in a technical support role
  • Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency
  • Experience with Windows OS, Windows Server, and Microsoft 365
  • Working knowledge of virtualization and cloud operations
  • Proficient with network performance monitoring and troubleshooting
  • Hands-on experience with server, desktop, and networking hardware
  • Experience working within a cross-functional team
  • Familiarity with ticketing systems and maintaining accurate documentation

Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition

Company Description

Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.