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Software Customer Support Jobs in Ohio (NOW HIRING)

Dawson

Customer Support Specialist

Columbus, OH

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Proficiency with computer systems and software applications * A strong sense of accountability and ...

Keltec

Customer Support Specialist

Bedford, OH · On-site

$16.50 - $22.25/hr

The Customer Support Coordinator manages customer orders, provides day-to-day management of ... software, experience in ERP, and CRM systems is preferred. * Ability to adjust and be flexible in a ...

Keltec

Customer Support Specialist

Bedford, OH · On-site

$16.50 - $22.25/hr

The Customer Support Coordinator manages customer orders, provides day-to-day management of ... software, experience in ERP, and CRM systems is preferred. * Ability to adjust and be flexible in a ...

Dawson

Be Seen First

Customer Support Specialist

Columbus, OH · On-site

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Proficiency with computer systems and software applications * A strong sense of accountability and ...

Woodward

$90K - $110K/yr

Proficient in using customer support software and tools to manage interactions. * Time Management: Efficiently prioritizes and manages time to handle multiple customer requests and meet response ...

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Software Customer Support information

See Ohio salary details

$29K

$43.1K

$58K

How much do software customer support jobs pay per year?

As of Jul 15, 2026, the average yearly pay for software customer support in Ohio is $43,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $46,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Ohio? For Software Customer Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Ohio look for? The top searched job categories for Software Customer Support jobs in Ohio are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Ohio as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,077 per year, or $20.7 per hour.

Customer Support Specialist

Limitless East Marketing

Cleveland, OH

$56K - $61K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Company Description

About Us
At Every Word Code, we understand that precision and efficiency are the foundation of successful logistics. Headquartered in Cleveland, OH, our mission is to streamline operations through dependable service, a dedicated team, and a commitment to growth. We value integrity, hard work, and continuous improvement-ensuring every package, every detail, and every task is handled with care and purpose.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in Cleveland. The ideal candidate will be responsible for addressing client inquiries, troubleshooting product issues, and ensuring a high level of customer satisfaction. You will serve as the first point of contact for our customers and play a vital role in maintaining strong relationships and delivering service excellence.

Responsibilities

  • Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner

  • Troubleshoot software-related issues and provide accurate, step-by-step guidance

  • Document customer interactions and technical issues for internal use

  • Collaborate with other departments (engineering, sales, QA) to resolve complex cases

  • Maintain a deep understanding of company products and services

  • Assist with onboarding new users and guiding them through product features

  • Monitor recurring issues and suggest improvements to the support process

Qualifications

Qualifications

  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred

  • Minimum of 1-2 years of experience in a customer support or technical support role

  • Strong problem-solving skills and attention to detail

  • Excellent verbal and written communication skills

  • Proficiency in using support software, CRMs, and Microsoft Office Suite

  • Ability to manage multiple tasks and remain calm under pressure

  • A customer-first mindset with a desire to go above and beyond

Additional Information

Benefits

Competitive salary: $56,000 - $61,000 per year

Opportunities for internal promotion and professional development

Paid training and continuous skills development

Comprehensive health, dental, and vision insurance

401(k) with company match

Paid holidays and vacation time

Collaborative, respectful team environment

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