ZipRecruiter

Log In

1

Software Customer Support Jobs in Ohio (NOW HIRING)

Alphabe Insight

Customer Support Assistant

Cleveland, OH · On-site

$33K - $38K/yr

Customer Support Assistant At Dinamic AS Group, we are committed to helping businesses achieve ... Proficiency with computer systems and office software * Ability to manage priorities in a fast ...

Dawson

Customer Support Specialist

Columbus, OH

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Proficiency with computer systems and software applications * A strong sense of accountability and ...

next page

Showing results 1-20

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Ohio

Software Customer Support information

See Ohio salary details

$29K

$43.1K

$58K

How much do software customer support jobs pay per year?

As of Jun 17, 2026, the average yearly pay for software customer support in Ohio is $43,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $46,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Ohio? For Software Customer Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Ohio look for? The top searched job categories for Software Customer Support jobs in Ohio are:
Software Customer Support jobs near you

Customer Support Assistant

Alphabe Insight

Cleveland, OH • On-site

$33K - $38K/yr

Other

Posted 19 days ago

Job description

Customer Support Assistant

At Dinamic AS Group, we are committed to helping businesses achieve sustainable growth through innovative solutions, strong client relationships, and a results-driven approach. Our team values professionalism, collaboration, and continuous development, creating an environment where motivated individuals can build rewarding careers while making a meaningful impact.

Dynamic AS Group is seeking a Customer Support Assistant to join our team in Cleveland, OH. In this role, you will serve as a key point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a high level of customer satisfaction. This position is ideal for individuals with strong communication skills, attention to detail, and a commitment to providing outstanding service.

Responsibilities

  • Respond to customer inquiries in a professional and timely manner
  • Provide accurate information regarding products, services, and company policies
  • Assist customers with issue resolution and follow-up communication
  • Maintain and update customer records and documentation
  • Coordinate with internal departments to ensure customer needs are met
  • Monitor customer requests and ensure efficient handling of support cases
  • Identify opportunities to improve customer experience and service processes
  • Perform administrative tasks related to customer support operations

Qualifications

  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Professional and customer-focused attitude
  • Ability to work effectively in a team-oriented environment
  • Attention to detail and problem-solving skills
  • Proficiency with computer systems and office software
  • Ability to manage priorities in a fast-paced setting
  • Eagerness to learn and develop new skills

Additional Information

  • Competitive salary ranging from $33,000 to $38,000 per year
  • Opportunities for professional growth and career advancement
  • Comprehensive training and ongoing development programs
  • Supportive and collaborative work environment
  • Valuable hands-on experience in customer relations and business operations
  • Stable full-time position with long-term growth potential
  • Skill development in communication, organization, problem-solving, and customer service
  • Positive company culture that values employee contributions

Apply