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Software Customer Support Jobs in Ohio (NOW HIRING)

Alphabe Insight

Customer Support Assistant

Cleveland, OH · On-site

$50K - $60K/yr

Customer Support Assistant At Sphirea Plus, we are committed to delivering innovative solutions ... Proficient with Microsoft Office Suite and customer management software. Ability to multitask ...

Dawson

Customer Support Specialist

Columbus, OH

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Proficiency with computer systems and software applications * A strong sense of accountability and ...

Dawson

Be Seen First

Customer Support Specialist

Columbus, OH · On-site

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Proficiency with computer systems and software applications * A strong sense of accountability and ...

Dawson

Be Seen First

Customer Support Specialist

Columbus, OH · On-site

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Proficiency with computer systems and software applications * A strong sense of accountability and ...

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Software Customer Support information

See Ohio salary details

$29K

$43.1K

$58K

How much do software customer support jobs pay per year?

As of Aug 6, 2026, the average yearly pay for software customer support in Ohio is $43,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $46,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Ohio? For Software Customer Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Ohio look for? The top searched job categories for Software Customer Support jobs in Ohio are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,077 per year, or $20.7 per hour.

Customer Support Assistant

Alphabe Insight

Cincinnati, OH • On-site

$39K - $43K/yr

Other

Re-posted 12 days ago

Job description

Customer Support Assistant

Dinamic AS Group is seeking a highly motivated and detail-oriented Customer Support Assistant to join our Cincinnati team. This role plays a vital part in ensuring seamless communication between our company and our clients. The ideal candidate will be proactive, organized, and committed to delivering outstanding service while supporting internal operations. This is an excellent opportunity for individuals looking to build a long-term career within a professional and growth-driven environment.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email
  • Provide accurate information regarding products, services, and company policies
  • Maintain and update customer records within internal systems
  • Assist with order processing, scheduling, and follow-up communications
  • Support internal departments with administrative and coordination tasks
  • Identify customer needs and escalate complex issues when necessary
  • Contribute to maintaining high customer satisfaction standards

Qualifications

  • Strong verbal and written communication skills
  • Excellent organizational and time-management abilities
  • Professional demeanor and customer-focused mindset
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic proficiency with office software and data entry systems
  • Strong problem-solving and interpersonal skills

Additional Information

  • Competitive salary ($39,000 – $43,000 per year)
  • Growth opportunities within the company
  • Professional development and skill-building support
  • Supportive and team-oriented work environment
  • Stable full-time position with long-term career potential

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