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Software Customer Support Jobs in Ohio (NOW HIRING)

Dawson

Customer Support Specialist

Columbus, OH · On-site

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Proficiency with computer systems and software applications * A strong sense of accountability and ...

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Software Customer Support information

See Ohio salary details

$29K

$43.1K

$58K

How much do software customer support jobs pay per year?

As of Jun 17, 2026, the average yearly pay for software customer support in Ohio is $43,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $46,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Ohio? For Software Customer Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Ohio look for? The top searched job categories for Software Customer Support jobs in Ohio are:
Software Customer Support jobs near you

Customer Support Assistant

Alphabe Insight

Cleveland, OH

$50K - $60K/yr

Other

Medical, PTO

Posted 19 days ago

Job description

Customer Support Assistant

At Sphirea Plus, we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact.

Job Description

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email
  • Maintain accurate records of customer interactions and transactions
  • Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions
  • Provide information about products, services, and policies
  • Collaborate with other departments to address client needs efficiently
  • Assist in administrative tasks as needed to support the team
  • Follow communication procedures and guidelines to ensure quality and consistency
Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • Minimum of 1 year of customer service or administrative experience
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficient with Microsoft Office Suite and customer management software
  • Ability to multitask, prioritize, and manage time effectively
  • Professional demeanor with a strong work ethic
Additional Information
  • Competitive salary: $50,000 – $60,000 annually
  • Growth opportunities within a supportive team environment
  • Ongoing training and professional development
  • Paid time off and holidays
  • Health and wellness support
  • Dynamic and collaborative work culture

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