ZipRecruiter

Log In

2

Remote Telephone Operator Jobs in Ohio (NOW HIRING)

Gifthealth Inc

Manager of Reimbursement

Columbus, OH · Remote

$65K - $80K/yr

This is a fully remote, desk-based role with frequent phone and computer use. Key Responsibilities ... Comfortable operating in a fast-paced, evolving healthcare environment, and skilled at building ...

KURV

Client Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Currently our needs demand representatives who possess skills using chat, email and telephone ... Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.

American Income Life Insurance Company

$90K - $120K/yr

This is a fully remote opportunity where your focus is simple: have real conversations, help people make informed decisions, and build a career with long-term growth. No cold calling. No chasing ...

next page

Showing results 1-20

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Ohio

Remote Telephone Operator information

See Ohio salary details

$8

$16

$23

How much do remote telephone operator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote telephone operator in Ohio is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the most commonly searched types of Telephone Operator jobs in Ohio? The most popular types of Telephone Operator jobs in Ohio are:
What are popular job titles related to Remote Telephone Operator jobs in Ohio? For Remote Telephone Operator jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Ohio look for? The top searched job categories for Remote Telephone Operator jobs in Ohio are:
What cities in Ohio are hiring for Remote Telephone Operator jobs? Cities in Ohio with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Ohio as of July 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,316 per year, or $17 per hour.
Call Center - Member Experience Representative

Call Center - Member Experience Representative

Wright-Patt Credit Union

Beavercreek, OH • Remote

$14.75 - $18.50/hr

Full-time

Posted 22 days ago

Wright-Patt Credit Union rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Are you passionate about helping customers and providing solutions that make a difference? If you have at least one year of call center experience and experience discussing loan products and services with customers, we'd love to hear from you. In this role, you'll deliver outstanding customer service, build trust with customers, and help them navigate their financial needs with confidence.

Operating hours are Monday through Friday, 8:00 AM to 8:00 PM, and Saturday, 9:00 AM to 1:00 PM. Candidates must have open availability.

Member Experience Representatives I (MERs) deliver extraordinary service to WPCU member-owners in fast paced, high volume environment via remote delivery channels such as telephone and e-mail. MERs accurately and efficiently respond to member account inquiries and process a variety of electronic transactions for members. MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding call center monitoring expectations. MERs proactively suggest appropriate products and services to educate members to manage their financial needs and provide information about Wright-Patt Credit Union's mission and vision.

1)      Provide extraordinary member service in a fast paced, high call volume environment by being knowledgeable, engaging with members, making members feel valued, and consistently applying defined service standards. Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Actively listen to fully understand members' needs. Accurately process members' transactions while looking for opportunities to refer products/services that fit our members' financial needs. Resolve escalated member concerns while achieving first call resolution expectations. (40%)

2)      Accurately respond to member account inquiries and process transactions. Transactions include, but are not limited to: processing payments, withdrawals in the form of cashier checks, processing internal transfers and withdrawals including revolving line of credit advances, credit/debit/ATM card transactions, etc. (40%)

3)      Proactively identify and make appropriate qualified referrals for Members that will save member's time, money and/or provide peace of mind. Look for ways to enhance members' relationships with WPCU by building trust and confidence. (10%)

4)      Balance teller totals daily. (5%)

5)      Perform miscellaneous duties such as filing, maintaining supplies, software release testing, etc. (5%)

What Wright-Patt Credit Union employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply