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Remote Telephone Operator Jobs in Ohio (NOW HIRING)

KURV

Client Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Currently our needs demand representatives who possess skills using chat, email and telephone ... Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... This position is responsible for receiving and processing customer orders by telephone and ensuring ...

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... This position is responsible for receiving and processing customer orders by telephone and ensuring ...

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Remote Telephone Operator information

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$8

$16

$23

How much do remote telephone operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote telephone operator in Ohio is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.51 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are the most commonly searched types of Telephone Operator jobs in Ohio?

The most popular types of Telephone Operator jobs in Ohio are:

What are popular job titles related to Remote Telephone Operator jobs in Ohio?

For Remote Telephone Operator jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Ohio look for?

The top searched job categories for Remote Telephone Operator jobs in Ohio are:

What cities in Ohio are hiring for Remote Telephone Operator jobs?

Cities in Ohio with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% Remote job distribution, with an average salary of $35,316 per year, or $17 per hour.

Orthopedic Coding Specialist- Spine/Trauma Focus- $2000 Sign-On-Bonus- In-State Remote

Orthopedic One

Westerville, OH • On-site, Remote

$18.25 - $23.25/hr

Other

Re-posted 24 days ago

Orthopedic One rating

6.8

Company rating: 6.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Candidates must live in Ohio permanently. This position is eligible for a remote work arrangement after completion of an onboarding period (Generally 10-14 days).
Position Summary:Responsible for orthopedic coding and compliance for assigned Orthopedic One providers which may include Orthopedic Surgeons (spine and trauma), advanced practice providers, and PM&R specialists.
Responsibilities/Accountabilities:
Orthopedic Coding:
  • Review operative and/or progress notes to code claims for providers who have A/R support provided by staff not credentialed as CPC.
  • Review NCCI edits to code modifiers for surgeries and procedures based on operative and/or progress notes.
  • Ensure proper coding of hospital visits, surgeries, physician, physical therapy and occupational therapy visits for providers.
  • Review incomplete charge slips identified by other staff members for missing procedures or codes. Provides team members with information needed to complete charge entry.

Education, Experience, and Certification/Licensure Required:
  • High School Diploma or equivalent required. Minimum of 3 - 5 years of work experience coding orthopedic surgical cases, preferably including experience with Spine or Trauma subspecialities. Candidates must have current certification as a Certified Professional Coder, or equivalent, and additional certification specific Orthopedic Coding is preferred. Proficiency with software including practice management systems and Microsoft Excel is required.
    Knowledge, Skills, and Abilities:
    Current AAPC, Certified Professional Coder (CPC) required and/or additional coding as Certified Orthopedic Surgery Coder (COSC), Certified Evaluation and Management Coding (CEMC) desirable; Demonstrates general knowledge of medical terminology and human anatomy; Demonstrates knowledge of medical billing and coding, evidenced by designation of certified professional coder and relevant job experience; Demonstrates knowledge of insurance processes and reimbursement practices; Able to work with high volume of work while maintaining attention to detail and accuracy; Demonstrates excellent oral and written communication skills; Able to operate practice management system and other computer programs (i.e., use Windows operating system, conduct Internet searches, communicate by email, etc.); Able to operate a calculator to accurately perform basic math functions.
    Able to work cooperatively as a member of the billing department to meet the needs of internal and external customers; Able to troubleshoot and resolve problems reported by staff with the practice management system.
    Policies and Procedures:
  • Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
  • Provides assistance and support to leadership in implementing policies and procedures as necessary.
  • Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
  • Teamwork:
  • Works cooperatively with coworkers, providers, and management.
  • Shares knowledge and insights with co-workers in a constructive manner.
  • Willingly provides coverage to department, staying beyond scheduled ending time when clinic schedule demands it, volunteering to cover time off or unexpected absences, maintaining workflow in department without direct supervision.
  • Addresses conflicts with person directly before involving manager or uninvolved peers.
  • Is considerate of others with regard to taking breaks or meal periods, use of computer and telephone, and noise in department.
  • Customer Service and Communications:
  • Communicates with patients, insurance carriers and other outside entities in a professional manner. Identifies solutions and responds professionally to patient concerns, i.e., pleasant tone of voice, courteous language, etc. Uses appropriate grammar and demonstrates tact and diplomacy in patient interactions, by phone and in person.
  • Diffuses negative situations with patients and maintains a pleasant and professional tone during stressful circumstances and heavy workload.
  • Communicates with staff members in a professional, pleasant manner; Shares information relevant to work, no gossiping or disparaging remarks, accepts work without complaint or provides reasons why assignment is unmanageable, asks and answers questions related to improving department performance.
  • Shares Knowledge/Educates:
  • Assist leadership in educating billable providers with on proper use of modifiers and other remedial coding instruction.
  • Provide support to leadership with team coding audits.
  • Develops and coordinates with coding educator and leadership resources and guidelines for specialty coding.
  • Monitor team unbilled claims, open superbills, denial trends and coding errors monthly and implement guidelines, billing edits and resources to prevent the untimely billing of claims and denial of the claim.
  • Maintain the team code change log process to ensure second or third level review of code changes before sending to provider for validation and approval.
  • Reviews various billing sources for orthopedic specific updates and communicates information to the Patient Accounts Department on matters such as insurance guideline changes or precertification requirements.

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