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Remote Telephone Operator Jobs in North Ridgeville, OH

KURV

Client Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Currently our needs demand representatives who possess skills using chat, email and telephone ... Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.

Strategic Systems

Be Seen First

Healthcare Implementation Engineer with PACs & IIS "REMOTE"

Cleveland, OH · Remote

$30 - $32/hr

... Operating Systems, database management software, and tools and utilities on customer facing ... Provide advanced technical support and services via telephone, email, chat to external and internal ...

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in North Ridgeville, OH

Remote Telephone Operator information

See North Ridgeville, OH salary details

$8

$15

$22

How much do remote telephone operator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote telephone operator in North Ridgeville, OH is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.21 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in North Ridgeville, OH?

For Remote Telephone Operator jobs in North Ridgeville, OH, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in North Ridgeville, OH look for?

The top searched job categories for Remote Telephone Operator jobs in North Ridgeville, OH are:

What cities near North Ridgeville, OH are hiring for Remote Telephone Operator jobs?

Cities near North Ridgeville, OH with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you

Field Applications Specialist (REMOTE)

Cleveland, OH • On-site, Remote

Cleveland Diagnostics, Inc.
See more jobs at Cleveland Diagnostics, Inc.external

$80K - $100K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Field Applications Specialist (REMOTE)
Reports To
The Field Applications Specialist will report to the Field Applications Manager
Job Overview
The Field Applications Specialist is responsible for developing and executing the process for implementing IsoPSA (IVD) in CDx customer labs. Their duties include workflow / lab planning, training, accessioning plan, assay validation, QC plan, LIS integration and result reporting, and ongoing technical support post assay implementation. This role must be prepared to work with CDx customers (and 3rd party Diagnostic Manufacturers such as Roche) to solve any problem that stands in the way of successful IsoPSA implementation. This position requires a significant amount of travel (80%) as they will need to be on site with the customer when implementing IsoPSA IVD.
Essential Responsibilities and Duties
  • Design plan to implement IsoPSA at CDx customer labs
  • Execute IsoPSA IVD implementations at CDx customer labs
  • Provide ongoing Technical Support to CDx IVD customers post customer implementation
  • Other duties as assigned

Qualifications
  • BA/BS in Chemical, biological or clinical laboratory science
  • MT (ASCP) or MLS (ASCP) certification preferred
  • Five years of experience working in clinical or CLIA lab environment
  • Must have the technical expertise and experience to implement IsoPSA in a Clinical Laboratory
  • Must possess a positive customer attitude
  • Must be able to handle customer conflict appropriately
  • Must be able to travel extensively, up to 80%
  • Has to have the skills to build this program, execute it, and teach other application specialists to execute
  • Must be able to work quickly and cohesively with the commercial CDx team
  • Must be savvy in handling delicate customer situations
  • Understands and complies with good laboratory practices: safety, HIPAA, confidentiality & regulatory requirements
  • Requires critical thinking skills & decisive judgement skills
  • Must be a self-starter with high motivation level & eagerness to learn
  • Detail oriented and able to work in a fast paced environment
  • Excellent aptitude for troubleshooting laboratory equipment
  • Effective interpersonal, organizational and communication skills required
  • Excellent computer skills with proven proficiency in software products including Word, Excel, Powerpoint, and Salesforce.com. Knowledge of industry EMR and LIS systems a plus.

Physical Requirements
Ability to: sit, stand and/or walk throughout course of day; operate a computer and multitask across many software communication and data entry programs while operating and communicating through telephone device for several hours a day; ability to safely drive a vehicle and travel using appropriate and available mass and/or air transit.
Other Requirements
  • This is a remote traveling position
  • Valid driver's license
  • Frequent use of personal vehicle, including out of state visits
  • This position requires involvement outside of standard business hours
  • COVID-19 vaccination is highly recommended

Cleveland Diagnostics, Inc., is developing highly efficacious, lab-friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics.
We pride ourselves in fostering a family-focused, friendly, and flexible organization that places our employee's well-being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics.
Cleveland Diagnostics offers an extremely robust benefits package which includes:
  • 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
  • 100% Employer-paid Dental & Vision for entire family
  • No cost for employee coverage for Group Term Life, Short & Long Term Disability
  • 4% retirement contribution Employer match
  • Incentive Performance Plan & Stock Option Program & Commission program
  • Generous PTO plan & holiday program
  • Flexible work schedule & lucrative employee referral program
  • Salary may vary by work state/geographical region/territory
  • Easy to get to office location with newly built-out office space
  • Free coffee, snacks and other goodies all day long

Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.
Pay Range: $80,000 - $100,000 per year

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