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Software Customer Support Jobs in Ohio (NOW HIRING)

Amada America, Inc.

OH

$30/hr

To support customers with (but not limited to) Amada Automation Systems including core machines ... Operation, applications, software, and part programming capabilities, and customer training of such.

Mister Sparky

Customer Support Call Taker

Englewood, OH · On-site

$16 - $18/hr

Basic computer skills; ability to learn and use dispatching / scheduling software. * Able to ... Previous experience in customer service or call taking/ dispatch roles. * Familiarity with ...

Mister Sparky

Customer Support Call Taker

Englewood, OH · On-site

$16 - $18/hr

Basic computer skills; ability to learn and use dispatching / scheduling software. * Able to ... Previous experience in customer service or call taking/ dispatch roles. * Familiarity with ...

AMADA

Customer Support Engineer Automation

Columbus, OH · On-site

$30/hr

To support customers with (but not limited to) Amada Automation Systems including core machines ... Operation, applications, software, and part programming capabilities, and customer training of such.

Kardex

Software Implementation Engineer

Cincinnati, OH · On-site +1

The software implementation engineer core responsibility is to successfully test, train and deploy ... Perform on-site customer ramp-up support after handover Leadership * Excellent communication and ...

Aceve

$62.80 - $102.76/hr

Du hast bereits im Bereich Customer Success Management oder Customer Support gearbeitet. * Technik begeistert dich: Dein technisches Verständnis und deine Affinität für Software-Lösungen und KI ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Ohio

Software Customer Support information

See Ohio salary details

$29K

$43.1K

$58K

How much do software customer support jobs pay per year?

As of Aug 30, 2026, the average yearly pay for software customer support in Ohio is $43,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $46,100.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Ohio?

For Software Customer Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Ohio look for?

The top searched job categories for Software Customer Support jobs in Ohio are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,077 per year, or $20.7 per hour.

Customer Support Call Taker

Mister Sparky of Toledo and Dayton, OH

Englewood, OH • On-site

$16 - $18/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 14 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Bonus based on performance

Join Our Team of Professional Electricians
Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.
 
JOB SUMMARY
A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
  • Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
  • Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
  • Confirmation of next day appointments
Requirements (Entry Level)
Must‑Haves:
  • Strong verbal and written communication skills.
  • Basic computer skills; ability to learn and use dispatching / scheduling software.
  • Able to multitask, stay organized, and handle changing priorities.
  • Reliable attendance, punctuality, and professionalism.
  • Good interpersonal skills—team player mindset.
  • Ability to pass background check and drug screening.
Nice to Have:
  • Previous experience in customer service or call taking/ dispatch roles.
  • Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
  • Some experience handling phone calls in a busy environment.
  • Knowledge or interest in electrical/ home service industry (but not required).
Working Conditions
  • Fast‑paced environment, especially during high demand / emergency or after storms.
  • Office‑based role with phone/computer use.
  • May require shift work (evenings, weekends, holidays) depending on service hours.
  • Included in on call rotation. 
MINIMUM REQUIREMENTS 
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred
 Work schedule would be Monday to Friday 9am to 5:30pm, with on call rotation approximately 1 day per week and weekend rotation with the call taking team.