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Customer Support Analyst Jobs in Ohio (NOW HIRING)

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management. Strategic ...

New

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Akron, OH · On-site

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... communication skills - Customer service skills - Work well in teams - Ability to learn new ...

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH

$31.68/hr

Support internal customers through face-to-face interactions, phone support, or chat. * Track ... Experience as a Desktop Support Analyst I Additional Requirements * Successful completion of a ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... communication skills - Customer service skills - Work well in teams - Ability to learn new ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

Winsupply

Network Support Analyst

Moraine, OH · On-site

Position Summary The purpose of the Network Support Analyst - Tier I is to ensure network ... Will provide customer assistance concerning the everyday use of computer hardware and software.

Winsupply

Network Support Analyst

Moraine, OH · On-site

Position Summary The purpose of the Network Support Analyst - Tier I is to ensure network ... Will provide customer assistance concerning the everyday use of computer hardware and software.

Winsupply

Network Support Analyst

Dayton, OH

Position Summary The purpose of the Network Support Analyst - Tier I is to ensure network ... Will provide customer assistance concerning the everyday use of computer hardware and software.

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Customer Support Analyst information

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$37

How much do customer support analyst jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for customer support analyst in Ohio is $26.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.69 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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What job categories do people searching Customer Support Analyst jobs in Ohio look for? The top searched job categories for Customer Support Analyst jobs in Ohio are:
What are popular job titles related to Customer Support Analyst jobs in OH? For Customer Support Analyst jobs in OH, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $55,211 per year, or $26.5 per hour.

Customer Support Analyst

Pratt Industries

Vandalia, OH • On-site

Full-time

Posted yesterday

New

Pratt Industries rating

7.4

Company rating: 7.4 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

48th of 119 rated packaging manufacturers

Job description

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management.
Strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.
DUTIES AND RESPONSIBILITIES
  • Must be able to communicate at a high level to production employees, management and customers
  • This position must be computer literate.
  • General office duties, ordering supplies, scanning/faxing, filing, answering phones
  • Maintain excellent working conditions, a safe work environment, and high morale within the plant.
  • Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
  • Must display emotional control in time sensitive situations and be able to multi-task
  • Must be able to communicate clearly and effectively
  • Strong decision making ability, self-motivated and results-oriented.
  • Ability to work effectively and independently in a multi-task, high-volume environment.
  • Comply with company policies and procedures.
  • Experienced in Microsoft Office is required
  • Must have ability to drive a forklift when needed and perform forklift driver duties such as loading trucks, scanning materials, moving and stocking product in a safe manner, and verify materials and packing slips

Position requires Data input to perform the following tasks:
  • Transfer built orders into Supply Connect program
  • Print productions orders
  • Maintain spreadsheets
  • Maintain and run reports
  • Print production labels and needed forms
  • Review and understand backlog
  • Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
  • Input data into customer sites such as TMS, TMC
  • Coordinates appointments for shipment pick up
  • Assists with activities involving customer requirements
  • Maintain customer files.
  • Scan and email all BOL to Retail's Central Receiving Manager
  • Drive forklift and complete other warehouse/shipping duties/tasks as assigned

EDUCATION and/or EXPERIENCE
  • High school diploma or GED
  • Candidates are PREFERRED who offer the following:
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Experience in the corrugated box industry

LANGUAGE SKILLS
  • Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS
  • Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS
  • Application knowledge and skill for computer data entry
  • Application knowledge of products and production processes
  • Quality standards - knowledge of the DC Quality System along with Customer requirements

PHYSICAL DEMANDS
  • Employee is regularly required to walk and talk and hear, stand, and sit. Position requires walking on manufacturing floor. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able lift 15 to 45 pounds.

WORK ENVIRONMENT
  • While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment can be loud. Climate in the plant may be hot, cool, or cold.

PERFORMANCE MEASUREMENTS
The performance of the Customer Support Analyst will be measured as follows:
  • Operating standards - The employee will need to meet or exceed the Operating Standards set in the Distribution Center. Such standards will be set annually and communicated to the Admin.
  • Personal growth - Each year there will be professional goals developed and agreed to by the Office Admin and the DC Manager.
  • Employee relations - The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.
  • Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

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