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Call Center Analyst Jobs in Ohio (NOW HIRING)

Intralot

Call Center Operator

Strongsville, OH · On-site

... analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot ...

Tri State Urologic Services

Call Center Manager

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Call Center Manager also liaises with external stakeholders, such as clients, vendors, and ... Strong analytical and problem-solving skills. * Strong computer skills and use Microsoft Office ...

Collabera

Call Center Representative

Mason, OH

$15 - $18.75/hr

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot ...

Cincinnati Animal CARE

Call Center Coordinator

Cincinnati, OH · On-site

$20.19/day

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze call center data, identify trends, and implement strategic improvements to enhance performance, efficiency, and community impact. * Develop and maintain standard operating procedures ...

Cincinnati Animal CARE

Call Center Coordinator

Cincinnati, OH · On-site

$17.25 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze call center data, identify trends, and implement strategic improvements to enhance performance, efficiency, and community impact. * Develop and maintain standard operating procedures ...

Cincinnati Animal CARE

Call Center Coordinator

Cincinnati, OH · On-site

$20.19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze call center data, identify trends, and implement strategic improvements to enhance performance, efficiency, and community impact. * Develop and maintain standard operating procedures ...

Twine Chart

Call Center Customer Service Agent

Akron, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... visualization and analytics solutions. We empower businesses to make informed decisions by ... We are currently seeking a dedicated and enthusiastic Call Center Customer Service Agent to join ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Ohio

Call Center Analyst information

See Ohio salary details

$28.5K

$61.5K

$94.1K

How much do call center analyst jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center analyst in Ohio is $61,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $78,900.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Ohio?

The most popular types of Call Center Analyst jobs in Ohio are:

What are popular job titles related to Call Center Analyst jobs in Ohio?

For Call Center Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Ohio look for?

The top searched job categories for Call Center Analyst jobs in Ohio are:

What cities in Ohio are hiring for Call Center Analyst jobs?

Cities in Ohio with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in OH?

For Call Center Analyst jobs in OH, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $61,461 per year, or $29.5 per hour.

Call Center Operator

Intralot

Strongsville, OH • On-site

Other

Re-posted 6 days ago

Intralot rating

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

10th of 15 rated gambling companies

Job description

Job Title

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Education, Training and Experience

High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred

Knowledge, Skills and Abilities

Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes

Duties and Responsibilities

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer

As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

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