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Workforce Real Time Analyst Jobs in Ohio (NOW HIRING)

UC Health

Analyst - Workforce

Cincinnati, OH

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications

New

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications

New

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications ...

New

UC Health

Analyst - Workforce

Cincinnati, OH · On-site

The Workforce Analyst works independently, uses workforce management tools, provides support and ... Monitor incoming calls, agent availability, and workload distribution in real-time. Qualifications ...

New

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Workforce Real Time Analyst information

See Ohio salary details

$33.8K

$98.9K

$152.1K

How much do workforce real time analyst jobs pay per year?

As of Aug 22, 2026, the average yearly pay for workforce real time analyst in Ohio is $98,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $122,200.00 per year, depending on experience, location, and employer.

What is a workforce real time analyst?

Workforce Real Time Analysts are professionals who monitor and manage workforce activities in real time, typically within contact centers or customer service environments. Their main responsibility is to ensure that staffing levels meet the current demand by tracking call volumes, employee schedules, and service levels throughout the day. They make immediate adjustments such as reallocating staff, approving overtime, or managing breaks to maintain optimal performance and customer satisfaction. This role is crucial for minimizing wait times, maximizing efficiency, and achieving service-level agreements.

What are the key skills and qualifications needed to thrive as a workforce real time analyst?

To thrive as a Workforce Real Time Analyst, you need strong analytical skills, knowledge of workforce management principles, and experience with call center operations, typically supported by a relevant degree or equivalent experience. Proficiency with workforce management software (such as NICE, Verint, or Genesys), Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and clear communication are crucial soft skills for quickly responding to changing demands and collaborating with various teams. These skills ensure efficient staffing, optimal service levels, and effective issue resolution in dynamic contact center environments.

How does a workforce real time analyst typically collaborate with operations and management teams to address staffing issues?

A Workforce Real Time Analyst works closely with operations and management teams to ensure optimal staffing levels throughout the day. They monitor real-time call volumes, agent availability, and service levels, communicating any discrepancies or unexpected trends directly to supervisors and managers. By providing timely updates and recommendations, Real Time Analysts help the team make quick decisions, such as reallocating staff or authorizing overtime, to maintain smooth operations and meet performance targets.

What is the difference between Workforce Real Time Analyst vs Workforce Scheduler?

AspectWorkforce Real Time AnalystWorkforce Scheduler
Primary FocusMonitoring and adjusting staffing in real-time to meet demandPlanning and creating staff schedules in advance
Skills & CertificationsAnalytical skills, real-time data tools, communicationScheduling software proficiency, planning skills
Work EnvironmentContact centers, customer service operationsContact centers, call centers

While both roles support workforce management, the Workforce Real Time Analyst focuses on real-time adjustments to staffing based on current demand, whereas the Workforce Scheduler plans schedules ahead of time. Both roles require analytical skills and familiarity with workforce management tools, but their daily tasks and focus areas differ significantly.

What are popular job titles related to Workforce Real Time Analyst jobs in Ohio?

For Workforce Real Time Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Workforce Real Time Analyst jobs in Ohio look for?

The top searched job categories for Workforce Real Time Analyst jobs in Ohio are:

Workforce Real Time Analyst jobs near you
Infographic showing various Workforce Real Time Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $98,943 per year, or $47.6 per hour.

Analyst - Workforce

UC Health

Cincinnati, OH • On-site

Full-time

Posted 3 days ago

New

UC Health (Cincinnati) rating

6.9

Company rating: 6.9 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

456th of 891 rated healthcare providers

Job description

The Workforce Analyst works independently, uses workforce management tools, provides support and effective staff planning to deliver the appropriate level of service to UC Health's patient's and within the Access Center environment. The analyst must have a clear and working understanding of the inter-relationships between staffing and scheduling. In addition, must also have a very strong writing, computer skills and the ability to effectively communicate any resulting analysis to the management team.

  • Minimum Required: High School Diploma or GED 
  • Preferred: Associate's Degree
  • Minimum Required: 3 - 5 Years equivalent experience 
  • Preferred: 6 - 10 Years equivalent experience
  • The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily and monthly call volumes, handle times, and service metrics.
  • Perform various ad hoc analyses; formulate conclusions and present conclusions to management.
  • Perform various operational analyses required to support the management team.
  • Collaborate with management and internal customers on impact on levels of service and analysis for various proposals and future initiatives.
  • Develop staff schedules, analyze performance data and preparing workforce analysis reports. 
  • Provide feedback to management team regarding agent scheduling concerns.
  • Daily tracking of scheduling information: absences as support for management team with supporting information as it relates to UC Health policies.
  • Monitor incoming calls, agent availability, and workload distribution in real-time.

What UC Health (Cincinnati) employees say

Pay

Benefits

Hours and flexibility

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About UC Health

Sourced by ZipRecruiter

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

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