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Workforce Real Time Analyst Jobs in Ohio (NOW HIRING)

Citizens

Strategic Workforce Planning Analyst

Columbus, OH · Hybrid

$85K - $110K/yr

... now or at any time in the future. Build the Future Workforce of Citizens As part of Citizens ... You'll use workforce analytics, scenario modeling, and business insight to influence decisions that ...

Citizens

Strategic Workforce Planning Analyst

Columbus, OH · Hybrid

$85K - $110K/yr

... now or at any time in the future. Build the Future Workforce of Citizens As part of Citizens ... You'll use workforce analytics, scenario modeling, and business insight to influence decisions that ...

Elevance Health

WFM Analyst (contract)

Columbus, OH · Hybrid

Monitors call volume demand in real time and flexes workforce accordingly. * Ensures that the best possible call center service levels are achieved to maximize utilization. * Monitors call volume and ...

Reafco

Real Estate Analyst Intern

Columbus, OH · On-site

$1 - $20/hr

Paid time off * Training & development Real Estate Analyst InternLocation: Columbus, OH Position Type: Internship (Seasonal or Year-Round) Compensation: Performance-Based (Structure Discussed During ...

NRP Group

Market Analyst - Real Estate

Cleveland, OH · On-site

Experience * 2-4 years in multifamily real estate market analysis; exposure to both market-rate and workforce segments. Technical Skills * Advanced Excel and financial modeling. * Proficiency with ...

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All JobsWorkforce Real Time Analyst JobsWorkforce Real Time Analyst Jobs in Ohio

Workforce Real Time Analyst information

See Ohio salary details

$33.8K

$98.9K

$152.1K

How much do workforce real time analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for workforce real time analyst in Ohio is $98,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $122,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce real time analyst?

To thrive as a Workforce Real Time Analyst, you need strong analytical skills, knowledge of workforce management principles, and experience with call center operations, typically supported by a relevant degree or equivalent experience. Proficiency with workforce management software (such as NICE, Verint, or Genesys), Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and clear communication are crucial soft skills for quickly responding to changing demands and collaborating with various teams. These skills ensure efficient staffing, optimal service levels, and effective issue resolution in dynamic contact center environments.

How does a workforce real time analyst typically collaborate with operations and management teams to address staffing issues?

A Workforce Real Time Analyst works closely with operations and management teams to ensure optimal staffing levels throughout the day. They monitor real-time call volumes, agent availability, and service levels, communicating any discrepancies or unexpected trends directly to supervisors and managers. By providing timely updates and recommendations, Real Time Analysts help the team make quick decisions, such as reallocating staff or authorizing overtime, to maintain smooth operations and meet performance targets.

What is the difference between Workforce Real Time Analyst vs Workforce Scheduler?

AspectWorkforce Real Time AnalystWorkforce Scheduler
Primary FocusMonitoring and adjusting staffing in real-time to meet demandPlanning and creating staff schedules in advance
Skills & CertificationsAnalytical skills, real-time data tools, communicationScheduling software proficiency, planning skills
Work EnvironmentContact centers, customer service operationsContact centers, call centers

While both roles support workforce management, the Workforce Real Time Analyst focuses on real-time adjustments to staffing based on current demand, whereas the Workforce Scheduler plans schedules ahead of time. Both roles require analytical skills and familiarity with workforce management tools, but their daily tasks and focus areas differ significantly.

What is a workforce real time analyst?

Workforce Real Time Analysts are professionals who monitor and manage workforce activities in real time, typically within contact centers or customer service environments. Their main responsibility is to ensure that staffing levels meet the current demand by tracking call volumes, employee schedules, and service levels throughout the day. They make immediate adjustments such as reallocating staff, approving overtime, or managing breaks to maintain optimal performance and customer satisfaction. This role is crucial for minimizing wait times, maximizing efficiency, and achieving service-level agreements.
What are popular job titles related to Workforce Real Time Analyst jobs in Ohio? For Workforce Real Time Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Workforce Real Time Analyst jobs in Ohio look for? The top searched job categories for Workforce Real Time Analyst jobs in Ohio are:
Workforce Real Time Analyst jobs near you
Infographic showing various Workforce Real Time Analyst job openings in Ohio as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $98,943 per year, or $47.6 per hour.

Workforce Optimization Analyst (NJUS)

NetJets & EJM

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Workforce Optimization Analyst is responsible for supporting workforce planning, scheduling, and real-time
operations to ensure optimal staffing levels and service performance. This role partners closely with Flight Center
leadership to analyze trends, maintain schedules, and provide insights that drive efficiency and Owner
satisfaction.
Tasks and Responsibilities
• Assist in developing short-term and long-term forecasts based on historical trends and business inputs
• Analyze call/volume patterns and identify drivers of variability
• Support capacity planning by updating assumptions and models
• Create and maintain agent schedules aligned to forecasted demand
• Monitor schedule adherence
• Assist with shift preferences, PTO tracking, and schedule optimization
• Monitor real-time performance against service level goals
• Identify staffing mismatches and recommend corrective actions
• Communicate intraday updates to operations leadership
• Produce daily/weekly performance reports
• Analyze KPIs to identify trends, risks, and opportunities
• Maintain dashboards and standard reporting tools
• Partner with operations leaders to align staffing with business needs
• Support continuous improvement initiatives within WFM processes
• Communicate effectively with agents and leadership regarding schedule changes and performance
Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
Education
Bachelor's in Data Analytics
Certifications and Licenses
Years of Experience
2-4 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
• A continuous learning mindset
• Experience with WFM tools (e.g., NICE, Verint, Genesys, Aspect, Calabrio)
• Familiarity with forecasting or scheduling concepts
• Demonstrated ability to craft insights and tell stories with data to non-technical audiences
• Exposure to data visualization and reporting tools (Excel, Power BI, Tableau, etc.)
How NetJets Supports You
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:
  • Medical, Dental, and Vision
  • Healthcare Advocacy
  • Employee Assistance Program
  • Flexible Spending Accounts
  • Health Savings Account with annual employer contribution
  • Wellness Programs & Discounts
  • Paid Time Off
  • Parental Leave of Absence
  • Life and Accident Insurance
  • Voluntary benefits (financial protection plans)
  • 401(k) plan, with 67% of every dollar you contribute matched by NetJets
  • Short and Long-Term Disability
  • Legal Plan
  • Identity Theft Protection Plans
  • Pet Insurance
  • Family & Caregiving Support

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