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Workforce Management Forecast Analyst Jobs in Ohio

Home Genius Exteriors

Workforce Manager

Streetsboro, OH · On-site

$65K - $80K/yr

Strong forecasting, scheduling, and real-time management experience * Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities

Solomon Page

Demand & Deployment Analyst

Reynoldsburg, OH · On-site

$34/hr

... managers from all lines of business to perform analytics and generate reporting that supports inventory initiatives * Participate in floorset and strategy planning, inventory and demand forecasting ...

FirstEnergy Corp.

Load Forecasting Analyst

Akron, OH · On-site

$62K - $121K/yr

Evaluate forecast input data for accuracy, with the ability to detect trends and outliers ... Excellent time management skills Benefits, Compensation & Workforce Diversity At FirstEnergy ...

FirstEnergy

Load Forecasting Analyst

Akron, OH

$62K - $121K/yr

Evaluate forecast input data for accuracy, with the ability to detect trends and outliers ... Excellent time management skills Benefits, Compensation & Workforce Diversity At FirstEnergy ...

PNC Bank

Software Engineer Principal

Strongsville, OH · On-site

$124K - $167K/yr

... forecasting, scheduling, intraday management, workforce analytics, agent adherence, and capacity planning. Working closely with Contact Center Operations, Workforce Planning, Product Management ...

Clean Team

General Manager

Cleveland, OH

This leadership role is responsible for P&L management, operations management, workforce leadership ... forecasting, and EBITDA performance Control direct labor costs, staffing levels, overtime ...

Clean Team

General Manager

Cleveland, OH · On-site

This leadership role is responsible for P&L management, operations management, workforce leadership ... forecasting, and EBITDA performance Control direct labor costs, staffing levels, overtime ...

McKesson

Data Scientist - Predictive Analytics

Columbus, OH · On-site +1

$108K - $181K/yr

Experience with contact center analytics , workforce management, or operational forecasting * Background in healthcare, pharmaceutical, biopharma, or insurance environments * Exposure to advanced ...

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All JobsWorkforce Management Forecast Analyst JobsWorkforce Management Forecast Analyst Jobs in Ohio

Workforce Management Forecast Analyst information

See Ohio salary details

$36.6K

$99.6K

$123.6K

How much do workforce management forecast analyst jobs pay per year?

As of Aug 2, 2026, the average yearly pay for workforce management forecast analyst in Ohio is $99,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $123,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Forecast Analyst, and why are they important?

To thrive as a Workforce Management Forecast Analyst, you need strong analytical skills, statistical knowledge, and experience in forecasting methodologies, typically supported by a degree in mathematics, statistics, business, or a related field. Proficiency with workforce management software (such as NICE, Verint, or Aspect), Excel, and data visualization tools is essential. Attention to detail, critical thinking, and effective communication are key soft skills that help you interpret complex data and collaborate with stakeholders. These abilities are crucial for accurately predicting staffing needs and optimizing operational efficiency within an organization.

What are the typical challenges faced by a Workforce Management Forecast Analyst and how can they be addressed?

A Workforce Management Forecast Analyst commonly encounters challenges such as unpredictable fluctuations in call or service volumes, integrating data from multiple sources, and ensuring forecast accuracy amidst business changes. Addressing these issues involves leveraging robust forecasting tools, collaborating closely with operations and scheduling teams, and regularly reviewing historical data to refine models. Staying proactive with communication and adapting quickly to shifting business needs are also key strategies for success in this role.

What is the difference between Workforce Management Forecast Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecast AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and workload predictionsAnalyzing workforce data and optimizing scheduling
Required SkillsData analysis, forecasting, Excel, statistical toolsData analysis, scheduling, workforce optimization
Work EnvironmentCall centers, customer service, retail, healthcareCall centers, customer service, retail, healthcare
CertificationsOften requires Excel, forecasting tools, or related certificationsSimilar certifications, focus on data and scheduling tools

The Workforce Management Forecast Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst concentrates on analyzing workforce data to optimize schedules and improve efficiency. Both roles share similar environments and skill requirements but differ in their core responsibilities—forecasting versus operational analysis.

What is a Workforce Management Forecast Analyst?

A Workforce Management Forecast Analyst is a professional responsible for predicting staffing needs and workload demands within an organization, often in industries like call centers, retail, or healthcare. They use historical data, trends, and statistical models to estimate future staffing requirements, helping organizations optimize employee schedules and maintain service levels. Their work enables efficient resource allocation, cost control, and improved customer satisfaction by ensuring the right number of staff are available at the right times.
What are popular job titles related to Workforce Management Forecast Analyst jobs in Ohio? For Workforce Management Forecast Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Workforce Management Forecast Analyst jobs in Ohio look for? The top searched job categories for Workforce Management Forecast Analyst jobs in Ohio are:
Workforce Management Forecast Analyst jobs near you
Infographic showing various Workforce Management Forecast Analyst job openings in Ohio as of July 2026, with employment types broken down into 2% Locum Tenens, 84% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $99,613 per year, or $47.9 per hour.

CES Workforce Management Analyst

UGI Corporation

Brooklyn Heights, OH • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Requisition Number: 29871
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Applications for this position will be accepted until 07/31/2026.
Posting
Job Summary:
Ensures the CES centers have accurate staffing plans to meet customer volume needs and ensure an excellent experience. The WFM Analysts proactively coordinates and adjusts staffing to align with contact volumes in a timely manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build short- and long-range frontline staffing schedules, identifying and incorporating events/factors that will impact contact volumes. The WFM Analyst has primary responsibility for alerting Center leadership when incoming contacts are not meeting response standards and provides solutions to mitigate the risk.
Key Characteristics:
  • Analytical - Requires the ability to understand the historical and current contact volume activity levels to accurately forecast required staffing and frontline schedules that meet both customer service standards and manage staffing expenses.
  • Accuracy - Requires advanced knowledge of Center staffing and contact volumes. Must reliably produce accurate forecasting and reporting in a timely manner.
  • Communication - Ability to effectively convey information in both written and verbal form, regarding Center activity, staffing, and customer service levels

Duties and Responsibilities:
  • Call Center Forecasting - Responsible for monitoring contact volumes and building statistical databases that leverage historical contact volume, handle time and shrinkage information to create daily and monthly staffing schedules. Adjusts the staffing plans and schedules as needed to optimize customer response and wait times while minimizing staffing expenses.
  • Contact Center Performance Reports - Builds and maintains statistical contact handling reports and other ad hoc reports leveraging various data sources to communicate the various key performance indicators. Analyzes and investigates contact center and frontline performance trends. Presents reports for contact center leadership and support teams that meets high standards of quality and data integrity.
  • Workforce Management of Contact Center Activities - Provides recommendations for the overall planning needed for incoming and outgoing contacts as well as other activities. This includes determining the appropriate times for various activities, overtime recommendations, and vacation calendar availability. Maintains databases and reports concerns with data integrity to leadership timely.
  • Communications - Keeps leadership informed and produces management reports on contact center activity which may include workforce planning, scheduling, service levels, staffing needs, future staff planning, systems issues and unresolved customer complaints. Recognizes and recommends operational improvements.

Knowledge, Skills and Abilities:
  • Must have strong M/S Office (specifically Excel and Access) expertise; SQL and Crystal reporting expertise also preferred.
  • Must have analytical forecasting ability and strong communications skills.
  • Must enjoy working with a large volume of employees at all levels.

Education and Experience Required:
  • Bachelor's degree or equivalent experience in business.
  • Workforce Planning Certification or 4+ years experience in a capacity planning role.
  • Demonstrated experience with a WFM system including real time scheduling/adherence.
  • Experience working in a contact center and/ or multi-skilled environment.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
The pay for this position ranges from $75,000.00 to $75,000.00 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.
This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
UGI logo

About UGI

Sourced by ZipRecruiter

UGI Corporation, headquartered in King of Prussia, PA, US, is a diversified utility service company engaged in the distribution and marketing of energy products and services on an international scale. Founded in 1882, the corporation operates through its various subsidiaries in the domestic and international markets. Its repertoire of products and services includes natural gas, liquid fuels, and electricity. The company has fundamentally positioned itself as a leader in the energy industry with a commitment to safety, reliability, and exceptional service. UGI's mission revolves around leading the way in delivering reliable, safe, and efficient energy solutions for customers.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

Year founded

1882

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