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Workforce Management Analyst Remote Jobs in Ohio

CSAA

Senior Commercial Insurance Analyst - Remote

Delaware, OH · Remote

$83K - $110K/yr

Job Title Senior Commercial Insurance Analyst - Remote Requisition Number R7696 Senior Commercial ... Adaptability and the capability of multi-tasking and strong time management. * Actively shapes our ...

Hocking College

Call Center Analyst

Lancaster, OH · Remote

$50K/yr

Manage workforce management functions, including forecasting, scheduling, and adherence monitoring ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Grove City, OH · Remote

Manage workforce management functions, including forecasting, scheduling, and adherence monitoring ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

OH · Remote

Manage workforce management functions, including forecasting, scheduling, and adherence monitoring ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Rocky Brands, Inc.

Call Center Analyst

Lancaster, OH · Remote

Manage workforce management functions, including forecasting, scheduling, and adherence monitoring ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Hocking College

Call Center Analyst

Grove City, OH · Remote

$50K/yr

Manage workforce management functions, including forecasting, scheduling, and adherence monitoring ... Remote : This position operates in a remote environment . Work is performed primarily using a ...

Copeland

Product Management Analyst

Sidney, OH · On-site +1

This role is based fully onsite, and not eligible for hybrid or remote work opportunities.There is ... stronger workforce. Our employee resource groups play an important role in culture and community ...

Designer Brands

Sr Financial Analyst-REMOTE

Columbus, OH · On-site +1

$82K - $102K/yr

Manager, Retail FP&A Essential Duties and Responsibilities: * P&L Management - Lead financial ... We offer hybrid and remote work opportunities , giving you the freedom to stay connected ...

Air Force Materiel Command

$92K - $143K/yr

Provides systematic application of management analysis concepts, techniques, methodology, and other professional skills required for developing and validating command organizational concepts and ...

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Workforce Management Analyst Remote information

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst (Remote), and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote Workforce Management Analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a Workforce Management Analyst (Remote)?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are popular job titles related to Workforce Management Analyst Remote jobs in Ohio? For Workforce Management Analyst Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst Remote jobs in Ohio look for? The top searched job categories for Workforce Management Analyst Remote jobs in Ohio are:
What cities in Ohio are hiring for Workforce Management Analyst Remote jobs? Cities in Ohio with the most Workforce Management Analyst Remote job openings:
Workforce Management Analyst Remote jobs near you
Senior Manager, Claims Workforce Management, Meritain TPA

Senior Manager, Claims Workforce Management, Meritain TPA

CVS Health

New Albany, OH • On-site, Remote

$67K - $199K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,245 frontline employees who took The Breakroom Quiz

78th of 99 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Provides strategic ownership of Claims workforce management by leveraging deep analytical expertise to forecast demand, develop capacity and staffing models, and optimize workforce utilization. Serves as the primary subject matter expert for Claims Workforce Management (WFM), partnering closely with senior leadership and crossfunctional stakeholders to support operational decision-making, performance outcomes, and scalability. Leads workforce planning initiatives, drives process improvements, and delivers actionable insights to ensure claims operations are staffed efficiently, consistently, and in alignment with business objectives.

*The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location

What you will do

  • Owns end-to-end workforce management for Claims operations, including forecasting, capacity planning, staffing models, and resource optimization across multiple work areas.

  • Analyzes and interprets complex operational, volume, and productivity data to develop actionable workforce strategies that support claims performance, service levels, and financial targets.

  • Develops demand forecasts and staffing models using historical data, trend analysis, and scenario modeling; provides insights and recommendations to senior leadership.

  • Serves as the primary owner of staffing assumptions, workforce modeling, and capacity planning for Claims, ensuring alignment with operational strategy and business priorities.

  • Leverages workforce management tools, statistical models, and analytics to evaluate demand variability, staffing risk, and operational scenarios.

  • Partners closely with Claims leadership, Finance, HR, and Operational Excellence teams to align workforce strategies with hiring plans, training timelines, and productivity assumptions.

  • Establishes and maintains standardized WFM processes, documentation, and governance to ensure consistency, accuracy, and transparency across Claims operations.

  • Identifies opportunities for automation, process improvement, and efficiency initiatives to improve forecasting accuracy and workforce utilization.

  • Monitors performance metrics and operational outcomes to proactively identify risks, gaps, and opportunities related to staffing and capacity.

  • Provides guidance and subject matter expertise to leaders and stakeholders on workforce-related decisions, tradeoffs, and operational impacts.

  • Owns ongoing monitoring of claims performance against performance guarantees and operational commitments; proactively identifies risk and drives workforce reprioritization or resource reallocation to protect SLA, compliance, and financial outcomes.

  • Supports future scalability of the Claims WFM function, including the potential design and transition to a team-based model as business needs evolve.

Required Qualifications

  • Minimum 7 years of experience in workforce management, operational analytics, or related roles within healthcare, insurance, or complex operational environments

  • Demonstrated expertise in forecasting, capacity planning, and workforce modeling

  • Strong analytical and problem-solving skills with the ability to translate data into executive-level insights and recommendations

  • Proven ability to operate independently with a high level of ownership and accountability

  • Strong communication skills and experience influencing leaders without direct authority

  • Advanced proficiency with workforce management tools, reporting platforms, and data analysis techniques

  • Experience partnering with senior leadership on staffing strategy and operational planning

  • Experience designing or evolving workforce management operating models

  • Strong business acumen with the ability to balance service, quality, cost, and compliance considerations

Education

  • Bachelor's degree preferred or equivalent combination of relevant experience, training, and professional development

Pay Range

The typical pay range for this role is:

$67,900.00 - $199,144.00


This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/12/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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