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Workforce Management Analyst Jobs (NOW HIRING)

eClerx

Workforce Management Analyst

Fayetteville, NC · On-site

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

eClerx

Workforce Management Analyst

Fayetteville, NC

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

Slide Insurance

Workforce Management Analyst

Tampa, FL · On-site

As a Workforce Management Analyst , you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and real-time staffing adjustments ...

TEKsystems

Workforce Management Analyst

Omaha, NE · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

New

TEKsystems

Workforce Management Analyst

Minnetonka, MN · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

New

Infojini Inc

Workforce Management Analyst

Las Vegas, NV · On-site

Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...

TEKsystems

Workforce Management Analyst

Minnetonka, MN · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a ...

New

TEKsystems

Workforce Management Analyst

Madison, WI · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a ...

New

TEKsystems

Workforce Management Analyst

Saint Louis, MO · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

New

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Workforce Management Analyst information

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$38.5K

$97.6K

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How much do workforce management analyst jobs pay per year?

As of Jun 5, 2026, the average yearly pay for workforce management analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 20% Full Time, 77% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Workforce Management Analyst

Workforce Management Analyst

Visium Resources, Inc.

Altamonte Springs, FL • On-site

Contractor

Posted 2 days ago

Job description

Introduction


Visium Resources has been asked to identify qualified candidates for this Workforce Management Analyst position. This position is a contract to hire opportunity which is expected to be Hybrid (Shift is 8-5pm with in office days on Mondays, Wednesdays and Thursdays, and remote on Tuesdays and Fridays for a duration of 3 months+ to direct.


The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, budgeting and forecasting. They will also implement and optimize the usage of Workforce Management tools within a Contact/Customer Service Center environment. Provides daily and weekly scheduling and real time monitoring support for Customer Service. Tracks and analyzes data to support executive management staffing decisions. Responsibilities include daily monitoring of Workforce management applications. Post analysis evaluation of agent statistics and reporting relating to the above programs. Responsible for updating daily agent exceptions and payroll system.
 Provide ongoing operational analysis of call center operations, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost per call, cost per member, service level, occupancy, etc.)
 
  • Identifying and partnering with the Navigation center team to implement innovative labor management practices.
  • Develop labor schedules to meet contact volumes and service levels.
  • Utilize specialized software tools to manage and forecast staffing levels for multiple call centers
  • Work with the Member Solution Center leadership team to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc.
  • Work with Member Solution Center Director and senior management to accurately forecast call volumes, analyze historical call volume; project budgetary expenses, determine future costing and assist with training and new hire numbers.
  • Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals.
  • Balance multiple priorities with little or no direction
  • Identify what resources are required to implement parts of projects
  • Effectively use project plans to focus work and ensure deadlines are met.
  • Monitors Workforce Management tools real time to maintain service level data.
  • Evaluates daily call trends.
  • Works with Customer Service management to ensure agent adherence and/or conformance to schedules.
  • Accurately inputs schedule changes received through the call out line or exception reporting.
  • Prepares Time Utilization, Adherence/Conformance, and weekly scheduling reports.
  • Updates any daily schedule exception.
  • Responsible for tracking employee hours in payroll system.
  • Designs/creates various databases for staffing and analysis.
  • Creates reports utilized by Customer Service for staffing/ productivity measurements.
  • Assists in creating schedules/scheduling scenarios utilizing workforce management technology.
  • Interacts with various levels of management to provide decision support and complete various scheduling-related projects with minimal supervision.
  • Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates.
  • Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer)
  • Performs other duties as assigned.
  • Comply with all policies and standards.
  • Achieves goals through mainly self-directed work with potential oversight from management
  • Roles characterized by specific functional expertise
  • May provide guidance to others as a project manager using technical expertise

Required:
  • 3+ years of experience
  • Prior experience in a Call Center Operations environment
  • Knowledge of Call Center management best practices
  • Strong Functional analytical skills (budgeting, costing, etc.)
  • Process analytical skills in a call center environment
  • Ability to create well organized, accurate, and concise material and work documentation for organizational use.
  • Strong knowledge of Microsoft applications including Outlook, Word, PowerPoint, Excel, and Access with the ability to create and maintain databases and the ability to use them to present to both internal and external contacts
  • Strong knowledge of workforce management tools and the ability to maintain them
  • Ability to work as part of a team
  • Ability to work independently
  • Ability to work in a fast-paced environment with changing priorities
  • Demonstrated organizational skills
  • Ability to multi-task
  • Ability to remain calm under pressure
  • Ability to work in dimly lit office
  • Ability to work overtime as required
Prefer experience using the Erlang Calculator for forecasting and knowledge of the Five9 phone system dashboards and reporting. This role is for both scheduling and forecasting.
Education:
  • Bachelors Degree

________________________________________________________________________________________________


Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.
Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

Education:BS/BA DegreeEmployment Type: CONTRACTOR

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