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Workforce Management Analyst Jobs (NOW HIRING)

Rally House

$60K - $75K/yr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...

Figma

Workforce Management Analyst

San Francisco, CA · On-site +1

As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...

Infojini Inc

Workforce Management Analyst

Las Vegas, NV · On-site

Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

... Management, Finance, Analytics, or a related field preferred; equivalent education and relevant experience will be considered. * 3 to 7 years of experience in workforce planning, labor analysis ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

Figma

Workforce Management Analyst

San Francisco, CA · On-site

As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

radiology partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

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All JobsWorkforce Management Analyst Jobs

Workforce Management Analyst information

See salary details

$38.5K

$97.6K

$172.5K

How much do workforce management analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for workforce management analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Workforce Management Analyst

TFI International Inc.

Dallas, TX • On-site

Other

Retirement, PTO

Re-posted 2 days ago

Job description

Workforce Operations Management Analyst


TFI International is one of North America's largest transportation and logistics organizations, operating a growing portfolio of market-leading transportation and logistics companies across North America.


We are seeking a highly skilled Workforce Operations Management Analyst with extensive experience configuring and supporting enterprise Time & Attendance systems. This role will serve as the primary technical resource for workforce management platforms, ensuring accurate timekeeping, payroll compliance, system integrity, and workforce operational efficiency across a large, complex employee population.


What You'll Do

  • Serve as the lead configuration resource for ADP eTime, ADP Workforce Manager (WFM), Kronos, UKG, or similar enterprise Time & Attendance platforms.
  • Configure and maintain complex workforce management rules, including pay rules, work rules, schedules, labor allocations, overtime calculations, premium pay programs, and accrual policies.
  • Design, test, implement, and troubleshoot system configurations to support business, payroll, union, and regulatory requirements.
  • Manage ongoing configuration changes resulting from organizational growth, acquisitions, compliance updates, and operational changes.
  • Support and maintain multi-state payroll compliance, union work rules, California labor law requirements, and FLSA regulations within workforce management systems.
  • Configure and audit PTO, sick leave, vacation, and other accrual programs to ensure policy compliance and accurate balances.
  • Lead configuration testing, user acceptance testing (UAT), and validation activities for system upgrades, enhancements, and integrations.
  • Monitor and support integrations between workforce management, payroll, HRIS, and third-party systems.
  • Execute large-scale data maintenance activities including labor transfers, employee data loads, pay code updates, scheduling updates, and balance adjustments.
  • Analyze timekeeping and workforce data to identify configuration issues, payroll risks, system inefficiencies, and process improvement opportunities.
  • Support mergers and acquisitions by performing system discovery, configuration assessments, data mapping, testing, and post-implementation stabilization.
  • Partner closely with Payroll, HRIS, HR, IT, Operations, and external vendors to resolve configuration, integration, and compliance issues.
  • Develop and maintain technical documentation, configuration standards, SOPs, audit documentation, and system process maps.
  • Leverage AI, automation, reporting tools, and analytics to improve workforce management processes, auditing, and operational efficiency.


What We're Looking For

  • 5+ years of hands-on configuration experience supporting enterprise Time & Attendance systems such as ADP eTime, ADP Workforce Manager, UKG, or Kronos.
  • Deep experience configuring Pay Rules, Work Rules, Accrual Profiles, Schedules, Labor Levels, Pay Codes, Overtime Rules, Union Rules, and Premium Pay Programs.
  • Experience supporting workforce management systems for large employee populations (10,000+ employees preferred).
  • Strong background in testing, system implementations, upgrades, audits, and integrations.
  • Working knowledge of APIs, SFTP/MFT integrations, and workforce-to-payroll data flows.
  • Advanced Excel skills including Pivot Tables, XLOOKUPs, Power Query, and data analysis.
  • Experience supporting SOX controls, audit requirements, and payroll compliance initiatives.
  • Strong analytical, troubleshooting, and problem-solving capabilities.
  • Transportation, logistics, trucking, or multi-site operational workforce experience highly preferred.
  • Familiarity with ADP Workforce products, SharePoint, Copilot, Smartsheet, and workforce analytics tools is a plus.


Why Join TFI International?

  • Growing, financially strong transportation and logistics organization.
  • Competitive compensation and benefits.
  • 401(k) and comprehensive insurance offerings.
  • Professional development and training opportunities.
  • Exposure to enterprise-wide projects, acquisitions, and system implementations.
  • Opportunity to play a key role in shaping workforce management processes across a rapidly growing organization.


TFI International is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

Apply