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Workforce Management Analyst Europe Jobs (NOW HIRING)

XceedSearch.com

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Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

Workforce Management Analyst About the Role Company is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS ...

eClerx

Workforce Management Analyst

Fayetteville, NC

$13.50/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13.50/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

Rally House

Workforce Management Analyst

Lenexa, KS · On-site

$60K - $75K/yr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...

Rally House

Workforce Management Analyst

Lenexa, KS · On-site

$60 - $75/hr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...

AFMC

Workforce Management Analyst

Fort Smith, AR · On-site

$52 - $78/hr

Job Title Workforce Management Analyst Job Type Full-Time Category Location Work from Home FSM Based - Fort Smith, AR 72903 US Work from Home LR Based - Little Rock, AR 72201 US (Primary) Education ...

New

Infojini Inc

Workforce Management Analyst

Las Vegas, NV · On-site

Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

... Management, Finance, Analytics, or a related field preferred; equivalent education and relevant experience will be considered. * 3 to 7 years of experience in workforce planning, labor analysis ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

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Workforce Management Analyst Europe information

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$38.5K

$97.6K

$172.5K

How much do workforce management analyst europe jobs pay per year?

As of Sep 3, 2026, the average yearly pay for workforce management analyst europe in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What does a workforce management analyst Europe do?

A Workforce Management Analyst in Europe is responsible for analyzing, forecasting, and planning workforce needs to ensure that staffing levels align with business demands. They use data analysis and specialized software to predict call volumes, schedule employees efficiently, and monitor real-time performance metrics. Their role often includes identifying trends, recommending process improvements, and ensuring compliance with local labor laws and regulations. By optimizing workforce allocation, they help organizations improve productivity and customer service while controlling labor costs.

What are the typical challenges faced by a workforce management analyst Europe when coordinating across multiple countries?

A Workforce Management Analyst in Europe often encounters challenges related to coordinating workforce plans across different countries with varying labor laws, languages, and cultural expectations. Ensuring compliance with local regulations while maintaining consistent service levels can be complex. Additionally, analysts need to adapt forecasting models to account for region-specific holidays, seasonal demand, and workforce availability. Strong communication and collaboration skills are essential for working with local managers and HR teams to align staffing strategies effectively.

What are the key skills and qualifications needed to thrive as a workforce management analyst Europe, and why are they important?

To thrive as a Workforce Management Analyst Europe, you need strong analytical abilities, advanced Excel or data analysis skills, and a background in business, finance, or a related field. Familiarity with workforce management software (like NICE, Kronos, or Verint), forecasting tools, and sometimes Six Sigma or similar process improvement certifications is typical. Exceptional communication, problem-solving, and organizational skills help you collaborate with teams and respond to changing business needs. These competencies ensure efficient staffing, cost control, and optimal service delivery across diverse European operations.

What is the difference between Workforce Management Analyst Europe vs Workforce Planning Analyst?

AspectWorkforce Management Analyst EuropeWorkforce Planning Analyst
Required CredentialsRelevant certifications (e.g., APICS, CPP), analytical skillsSimilar certifications, focus on planning tools
Work EnvironmentCorporate offices, call centers, or service industries in EuropeCorporate or consulting settings, often in strategic planning
Employer & Industry UsageUsed by companies managing large, dynamic workforces in EuropeUsed across industries for strategic workforce planning
Search & Comparison IntentPeople comparing operational workforce roles in EuropeIndividuals interested in workforce planning roles

The Workforce Management Analyst Europe focuses on optimizing staffing, scheduling, and resource allocation within European organizations, often with a focus on operational efficiency. The Workforce Planning Analyst, while similar, emphasizes strategic long-term planning and forecasting of workforce needs. Both roles require analytical skills and certifications but differ mainly in scope and focus area.

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Cities with the most Workforce Management Analyst Europe job openings:

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States with the most job openings for Workforce Management Analyst Europe jobs include:

What job categories do people searching Workforce Management Analyst Europe jobs look for?

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Workforce Management Analyst Europe jobs near you
Infographic showing various Workforce Management Analyst Europe job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Workforce Management Analyst

XceedSearch.com

Scottsdale, AZ • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

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Job description

Workforce Management Analyst


About the Role

Company is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS technology, workforce management, and contact center performance. This role plays a key part in helping the teams meet service level goals, maintain staffing coverage, support contact center systems, and provide timely reporting and insights that drive operational decisions.

The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and cross-functional partners. This position requires strong follow-through, sound judgment, technical aptitude, and the ability to respond with urgency while maintaining accuracy and professionalism.

Location

This position is based in Scottsdale, Arizona, and follows a hybrid work schedule of four days onsite and one day remote each week.

What You’ll Do

  • Monitor real-time contact center performance, including service levels, call volume, abandon rates, and staffing coverage.
  • Work with leadership team to manage intraday staffing variances when call or chat volume spikes, absenteeism occurs, or operation
  • Maintain accurate schedules, staffing plans, and workforce updates to support service level goals.
  • Develop and maintain staffing forecasts using historical trends, business needs, shrinkage, and operational assumptions.
  • Prepare monthly and ad hoc reports with clear insights, variance explanations, and actionable recommendations for leadership.
  • Administer and support CCaaS platforms, including IVR configurations, call routing, queues, user setup, and system settings.
  • Serve as a primary point of contact for contact center technology issues, including ticket submission, triage, escalation, follow-up, and resolution tracking.
  • Partner with Claims leadership, IT, vendors, and internal stakeholders to support system updates, testing, implementations, and process improvements.
  • Identify recurring trends, scheduling challenges, technology issues, and process gaps; recommend practical solutions that improve efficiency and customer experience.


What We’re Looking For

  • 3-5 years of experience in claims operations, contact center operations, workforce management, scheduling, reporting, business systems support, or a related operational support role.
  • Working knowledge of contact center metrics such as service level, abandon rate, average handle time, occupancy, adherence, shrinkage, and forecast accuracy.
  • Experience supporting or administering CCaaS, telephony, call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred.
  • Ability to predict call and chat volumes and convert those metrics into staffing requirements
  • Strong analytical skills with the ability to review data, identify trends, determine operational impact, and communicate clear recommendations.
  • Proficiency with Microsoft Excel and reporting tools; experience with dashboards, workforce management systems, or data visualization tools is a plus.
  • Strong communication, organization, documentation, follow-up, and problem-solving skills.
  • Ability to manage competing priorities, respond quickly to business needs, and work independently with accuracy and professionalism.


Education

  • Bachelor’s degree in business administration, operations management, analytics, information systems, or a related field preferred. High school diploma with technical certifications 


Company Description

Insurance Company