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Seasonal Workforce Management Forecast Analyst Jobs

MAT Holdings, Inc

Forecast Analyst

Long Grove, IL · On-site

This person will support the Manager of Demand Planning through the S&OP process while working ... Analyze and articulate variances between statistical forecast, history, and customer forecast.

AFMC

Workforce Management Analyst

Fort Smith, AR · On-site

$60 - $80/hr

Job Title Workforce Management Analyst Job Type Full-Time Category Location Work from Home FSM ... Re-Forecast interval and daily transaction volumes (inbound, outbound), handle times and other ...

MAT Holdings, Inc

Forecast Analyst

Long Grove, IL · On-site

$80K - $90K/yr

This person will support the Manager of Demand Planning through the S&OP process while working ... Analyze and articulate variances between statistical forecast, history, and customer forecast.

MAT Holdings, Inc

Forecast Analyst

Long Grove, IL · On-site

$80K - $90K/yr

This person will support the Manager of Demand Planning through the S&OP process while working ... Analyze and articulate variances between statistical forecast, history, and customer forecast.

Niterra North America Inc.

Forecast Analyst

Wixom, MI · On-site

The Forecast Analyst is responsible for facilitating monthly SKU and customer-level demand ... Ability to manage, update, and maintain large databases and reporting tools. * Ability to interface ...

Truck-Lite

Business Forecast Analyst

Erie, PA · On-site

Qualifications • 4-year college degree in Supply Chain Management, Business Management ... workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender ...

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Seasonal Workforce Management Forecast Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do seasonal workforce management forecast analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for seasonal workforce management forecast analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What is the difference between Seasonal Workforce Management Forecast Analyst vs Workforce Planning Analyst?

AspectSeasonal Workforce Management Forecast AnalystWorkforce Planning Analyst
CredentialsTypically requires a degree in Business, Economics, or related field; certifications like APICS or workforce planning certifications are commonSimilar credentials, often with additional certifications in HR or analytics
Work EnvironmentFocuses on seasonal demand fluctuations, often in retail, hospitality, or logistics sectorsBroader scope, including long-term staffing strategies across various industries
Employer & Industry UsageUsed by companies with seasonal peaks, such as retail chains, airlines, and logistics firmsUsed across industries for overall workforce strategy and planning

While both roles involve workforce forecasting, the Seasonal Workforce Management Forecast Analyst specializes in short-term, seasonal demand predictions, whereas the Workforce Planning Analyst handles broader, long-term staffing strategies. The former is more focused on immediate seasonal needs, often in retail or logistics, while the latter supports overall workforce optimization across industries.

How to become a seasonal workforce management forecast analyst?

To become a seasonal workforce management forecast analyst, candidates typically need a bachelor's degree in fields like business, statistics, or operations research. Strong skills in data analysis, forecasting tools, and Excel are essential, along with experience in workforce planning or related roles. Certifications in data analysis or workforce management can enhance job prospects, and familiarity with scheduling software is often preferred.

Is WFM a good career?

A career as a Seasonal Workforce Management Forecast Analyst involves analyzing staffing needs and predicting workforce requirements, often using data analysis tools and forecasting models. It can be a stable role within operations or HR departments, with opportunities for skill development in data analysis, forecasting, and workforce planning. The role typically requires strong analytical skills and attention to detail, and it may involve seasonal or fluctuating work schedules depending on the industry.

What does a seasonal workforce management forecast analyst do?

A seasonal workforce management forecast analyst analyzes historical data and predicts staffing needs during peak seasons to ensure adequate workforce levels. They use forecasting tools and statistical methods to optimize scheduling, improve labor efficiency, and support operational planning for organizations with fluctuating seasonal demand.
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Seasonal Workforce Management Forecast Analyst jobs near you
Infographic showing various Seasonal Workforce Management Forecast Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Workforce Management Forecasting Analyst

Teleperformance

Warren, MI • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule. 

Responsibilities

Your Responsibilities 

  • Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group, and report on actual vs. forecasted volumes 
  • Create, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptions 
  • Collaborate with various internal customers on impact analysis for proposed Contact Center changes 
  • Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided 
  • Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies 
  • Perform various analyses, formulate conclusions, and present conclusions to management 
  • Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities 
  • Work with business to develop short-term and long-term financial forecasts and budgets 
  • Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results 
  • Provide variance analysis on forecast performance 
  • Develop and maintain reporting tools that help analyze forecasting trends 
  • Oversee Contact Center data in relation to Contact 
  • Oversee center volume and handle time 
  • Heavy reporting duties after forecasting the data for the Contact Center line of business 
  • Assist with reporting and creating innovative ways to look at data 
Qualifications

Qualifications 

  • Bachelors/Associates highly preferred but not a requirement - relevant experience is also accepted 
  • 2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting) 
  • Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX 
  • Experience with reporting, forecasting, analytics, workforce strategies 
  • Previous contact center experience preferred 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Employment Type: FULL_TIME

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