Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and ... Perform various analyses, formulate conclusions, and present conclusions to management * Actively ...
Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and ... Perform various analyses, formulate conclusions, and present conclusions to management * Actively ...
Using forecasting and demand planning, create long-range, budget, and short-range forecasting ... Serve as the functional owner of the workforce management software suite (i.e. UKG, DOMO, Zebra ...
Using forecasting and demand planning, create long-range, budget, and short-range forecasting ... Serve as the functional owner of the workforce management software suite (i.e. UKG, DOMO, Zebra ...
Using forecasting and demand planning, create long-range, budget, and short-range forecasting ... Serve as the functional owner of the workforce management software suite (i.e. UKG, DOMO, Zebra ...
Using forecasting and demand planning, create long-range, budget, and short-range forecasting ... Serve as the functional owner of the workforce management software suite (i.e. UKG, DOMO, Zebra ...
Workforce Management Forecaster
Williamsville, NY · On-site
$26 - $43.34/hr
Interface regularly with Director of Workface management as well as Sr Forecaster and queue or work ... resources, forecast staffing requirements. * Provide detailed analytical reporting and make ...
Workforce Management Forecaster
Williamsville, NY · On-site
$26 - $43.34/hr
Interface regularly with Director of Workface management as well as Sr Forecaster and queue or work ... resources, forecast staffing requirements. * Provide detailed analytical reporting and make ...
Support forecasting, scheduling, and capacity planning activities under the direction of the ... Execute intraday staffing adjustments as directed, including schedule changes, overtime ...
Support forecasting, scheduling, and capacity planning activities under the direction of the ... Execute intraday staffing adjustments as directed, including schedule changes, overtime ...
Forecast Analyst II
Omaha, NE · On-site
... management. By translating historical trends and business drivers into actionable workforce plans ... including forecast vs. actual comparisons, variance analysis, and trend summaries for internal ...
Quick apply
Forecast Analyst II
Omaha, NE · On-site
... management. By translating historical trends and business drivers into actionable workforce plans ... including forecast vs. actual comparisons, variance analysis, and trend summaries for internal ...
Forecast Analyst II
Omaha, NE · On-site
... management. By translating historical trends and business drivers into actionable workforce plans ... including forecast vs. actual comparisons, variance analysis, and trend summaries for internal ...
Forecast Analyst II
Omaha, NE · On-site
... management. By translating historical trends and business drivers into actionable workforce plans ... including forecast vs. actual comparisons, variance analysis, and trend summaries for internal ...
Forecast Analyst II
Omaha, NE · On-site
... management. By translating historical trends and business drivers into actionable workforce plans ... including forecast vs. actual comparisons, variance analysis, and trend summaries for internal ...
Forecast Analyst II
Omaha, NE · On-site
... management. By translating historical trends and business drivers into actionable workforce plans ... including forecast vs. actual comparisons, variance analysis, and trend summaries for internal ...
Workforce Management Analyst
Seattle, WA · On-site
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Workforce Management Analyst
Seattle, WA · On-site
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Workforce Management Analyst
Seattle, WA · On-site
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Workforce Management Analyst
Seattle, WA · On-site
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Workforce Management Analyst
Seattle, WA · On-site
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst will serve as the subject matter ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Workforce Management Analyst
Seattle, WA · On-site
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst will serve as the subject matter ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Workforce Management Analyst
Hopkins, MN · On-site
$30 - $40/hr
... forecast outputs against operational results. • Evaluate performance gaps through detailed ... workforce management, forecasting, capacity planning, or operational analysis. • Advanced ...
Quick apply
Workforce Management Analyst
Hopkins, MN · On-site
$30 - $40/hr
... forecast outputs against operational results. • Evaluate performance gaps through detailed ... workforce management, forecasting, capacity planning, or operational analysis. • Advanced ...
Workforce Management Intraday Specialist
Rancho Cucamonga, CA · On-site
$25.90/hr
Perform actual-versus-forecast variance analysis. * Optimize agent resource allocation through ... as directed by leadership. * Identify intraday risks and communicate them promptly to the Call ...
Workforce Management Intraday Specialist
Rancho Cucamonga, CA · On-site
$25.90/hr
Perform actual-versus-forecast variance analysis. * Optimize agent resource allocation through ... as directed by leadership. * Identify intraday risks and communicate them promptly to the Call ...
Workforce Management Analyst
Seattle, WA · Hybrid
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst will serve as the subject matter ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Quick apply
Workforce Management Analyst
Seattle, WA · Hybrid
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst will serve as the subject matter ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Workforce Management Analyst
Seattle, WA · On-site
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst will serve as the subject matter ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Workforce Management Analyst
Seattle, WA · On-site
$50 - $60/hr
Workforce Management Analyst The Workforce Management Analyst will serve as the subject matter ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
Workforce Management Intraday Specialist
Rancho Cucamonga, CA · On-site
$25.90 - $33.02/hr
Perform actual-versus-forecast variance analysis. * Optimize agent resource allocation through ... as directed by leadership. * Identify intraday risks and communicate them promptly to the Call ...
Workforce Management Intraday Specialist
Rancho Cucamonga, CA · On-site
$25.90 - $33.02/hr
Perform actual-versus-forecast variance analysis. * Optimize agent resource allocation through ... as directed by leadership. * Identify intraday risks and communicate them promptly to the Call ...
Summary The Workforce Management (WFM) Specialist is responsible for the forecasting, scheduling ... analysis and capacity planning. * Identify opportunities to improve forecasting accuracy and ...
Summary The Workforce Management (WFM) Specialist is responsible for the forecasting, scheduling ... analysis and capacity planning. * Identify opportunities to improve forecasting accuracy and ...
Now Brewing - dir, Workforce Management & Coffeehouse Systems! #tobeapartner From the beginning ... Partner with Retail, HR, and Data teams to embed analytics-driven decisioning and AI-enabled ...
Now Brewing - dir, Workforce Management & Coffeehouse Systems! #tobeapartner From the beginning ... Partner with Retail, HR, and Data teams to embed analytics-driven decisioning and AI-enabled ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Director to implement scheduling strategies that are aimed at hitting targets related to call ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Director to implement scheduling strategies that are aimed at hitting targets related to call ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Director to implement scheduling strategies that are aimed at hitting targets related to call ...
... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Director to implement scheduling strategies that are aimed at hitting targets related to call ...
Director Workforce Management Forecast Analyst information
What is the difference between Director Workforce Management Forecast Analyst vs Workforce Management Analyst?
| Aspect | Director Workforce Management Forecast Analyst | Workforce Management Analyst |
|---|---|---|
| Credentials | Bachelor's degree, often with experience in forecasting or analytics | Bachelor's degree in related field, entry to mid-level experience |
| Work Environment | Strategic planning, leadership, cross-department collaboration | Data analysis, reporting, operational support |
| Employer & Industry | Large corporations, call centers, healthcare, retail | Contact centers, service industries, retail |
The main difference is that the Director Workforce Management Forecast Analyst focuses on strategic forecasting, leadership, and high-level planning, while the Workforce Management Analyst handles data analysis, reporting, and operational tasks. The director role involves overseeing teams and making long-term decisions, whereas the analyst role supports daily workforce planning activities.
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
Teleperformance rating
5.5
Based on 184 frontline employees who took The Breakroom Quiz
44th of 72 rated call and contact centers
Job description
Overview
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule.
Responsibilities
Your Responsibilities
Qualifications
Qualifications
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule.
Responsibilities
Your Responsibilities
- Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group, and report on actual vs. forecasted volumes
- Create, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptions
- Collaborate with various internal customers on impact analysis for proposed Contact Center changes
- Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided
- Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies
- Perform various analyses, formulate conclusions, and present conclusions to management
- Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities
- Work with business to develop short-term and long-term financial forecasts and budgets
- Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results
- Provide variance analysis on forecast performance
- Develop and maintain reporting tools that help analyze forecasting trends
- Oversee Contact Center data in relation to Contact
- Oversee center volume and handle time
- Heavy reporting duties after forecasting the data for the Contact Center line of business
- Assist with reporting and creating innovative ways to look at data
Qualifications
Qualifications
- Bachelors/Associates highly preferred but not a requirement - relevant experience is
- also accepted
- 2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting)
- Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX
- Experience with reporting, forecasting, analytics, workforce strategies
- Previous contact center experience preferred
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
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