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Workforce Management Forecast Analyst Jobs (NOW HIRING)

North End Teleservices

Forecast Analyst II

Omaha, NE

... management. By translating historical trends and business drivers into actionable workforce plans ... including forecast vs. actual comparisons, variance analysis, and trend summaries for internal ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Support forecasting, scheduling, and capacity planning activities under the direction of the ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Support forecasting, scheduling, and capacity planning activities under the direction of the ...

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance ... S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.

Cogeco

Analyst, Workforce Management

Rochester, NH · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

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Workforce Management Forecast Analyst information

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$38.5K

$104.8K

$130K

How much do workforce management forecast analyst jobs pay per year?

As of Jun 19, 2026, the average yearly pay for workforce management forecast analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Forecast Analyst, and why are they important?

To thrive as a Workforce Management Forecast Analyst, you need strong analytical skills, statistical knowledge, and experience in forecasting methodologies, typically supported by a degree in mathematics, statistics, business, or a related field. Proficiency with workforce management software (such as NICE, Verint, or Aspect), Excel, and data visualization tools is essential. Attention to detail, critical thinking, and effective communication are key soft skills that help you interpret complex data and collaborate with stakeholders. These abilities are crucial for accurately predicting staffing needs and optimizing operational efficiency within an organization.

What are the typical challenges faced by a Workforce Management Forecast Analyst and how can they be addressed?

A Workforce Management Forecast Analyst commonly encounters challenges such as unpredictable fluctuations in call or service volumes, integrating data from multiple sources, and ensuring forecast accuracy amidst business changes. Addressing these issues involves leveraging robust forecasting tools, collaborating closely with operations and scheduling teams, and regularly reviewing historical data to refine models. Staying proactive with communication and adapting quickly to shifting business needs are also key strategies for success in this role.

What is the difference between Workforce Management Forecast Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecast AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and workload predictionsAnalyzing workforce data and optimizing scheduling
Required SkillsData analysis, forecasting, Excel, statistical toolsData analysis, scheduling, workforce optimization
Work EnvironmentCall centers, customer service, retail, healthcareCall centers, customer service, retail, healthcare
CertificationsOften requires Excel, forecasting tools, or related certificationsSimilar certifications, focus on data and scheduling tools

The Workforce Management Forecast Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst concentrates on analyzing workforce data to optimize schedules and improve efficiency. Both roles share similar environments and skill requirements but differ in their core responsibilities—forecasting versus operational analysis.

What is a Workforce Management Forecast Analyst?

A Workforce Management Forecast Analyst is a professional responsible for predicting staffing needs and workload demands within an organization, often in industries like call centers, retail, or healthcare. They use historical data, trends, and statistical models to estimate future staffing requirements, helping organizations optimize employee schedules and maintain service levels. Their work enables efficient resource allocation, cost control, and improved customer satisfaction by ensuring the right number of staff are available at the right times.
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Workforce Management Forecast Analyst jobs near you
Infographic showing various Workforce Management Forecast Analyst job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Workforce Management Forecasting Analyst

Teleperformance

Warren, MI • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Teleperformance rating

5.4

Company rating: 5.4 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

46th of 71 rated call and contact centers

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule. 

Responsibilities

Your Responsibilities 

  • Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group, and report on actual vs. forecasted volumes 
  • Create, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptions 
  • Collaborate with various internal customers on impact analysis for proposed Contact Center changes 
  • Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided 
  • Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies 
  • Perform various analyses, formulate conclusions, and present conclusions to management 
  • Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities 
  • Work with business to develop short-term and long-term financial forecasts and budgets 
  • Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results 
  • Provide variance analysis on forecast performance 
  • Develop and maintain reporting tools that help analyze forecasting trends 
  • Oversee Contact Center data in relation to Contact 
  • Oversee center volume and handle time 
  • Heavy reporting duties after forecasting the data for the Contact Center line of business 
  • Assist with reporting and creating innovative ways to look at data 
Qualifications

Qualifications 

  • Bachelors/Associates highly preferred but not a requirement - relevant experience is 
  • also accepted 
  • 2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting) 
  • Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX 
  • Experience with reporting, forecasting, analytics, workforce strategies 
  • Previous contact center experience preferred 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Employment Type: FULL_TIME

What Teleperformance employees say

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