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Workforce Management Forecast Analyst Jobs (NOW HIRING)

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Ripening Forecast Analyst

Bloomfield, CT · On-site

The Ripening Forecaster assists the Ripening Manager in responsibilities for the efficient ... Must be able to manage and lead a diverse workforce. Physical Demands: - The physical demands ...

eClerx

Workforce Management Analyst

Fayetteville, NC · On-site

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Generate and deliver regular reports on forecast accuracy and key performance indicators. Analyze ...

Hampton Products

Sales Forecast Analyst

Lake Forest, CA · On-site

$80K - $95K/yr

Sales Forecast Analyst We are looking for a full-time, experienced and self-motivated Sales ... Manages demand forecasts at the item, customer, and category level to support revenue planning and ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Generate and deliver regular reports on forecast accuracy and key performance indicators. Analyze ...

CoreCivic

Workforce Management Analyst

Brentwood, TN · On-site

CoreCivic is currently seeking a Workforce Management (WFM) Analyst. Comejoin a team that is dedicated to making an impact for the people andcommunities we serve. *This position requires 4 days (Mon ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear direction, accurate data, and the tools needed to execute forecasting, scheduling, and real-time ...

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Workforce Management Forecast Analyst information

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$38.5K

$104.8K

$130K

How much do workforce management forecast analyst jobs pay per year?

As of May 30, 2026, the average yearly pay for workforce management forecast analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Forecast Analyst, and why are they important?

To thrive as a Workforce Management Forecast Analyst, you need strong analytical skills, statistical knowledge, and experience in forecasting methodologies, typically supported by a degree in mathematics, statistics, business, or a related field. Proficiency with workforce management software (such as NICE, Verint, or Aspect), Excel, and data visualization tools is essential. Attention to detail, critical thinking, and effective communication are key soft skills that help you interpret complex data and collaborate with stakeholders. These abilities are crucial for accurately predicting staffing needs and optimizing operational efficiency within an organization.

What are the typical challenges faced by a Workforce Management Forecast Analyst and how can they be addressed?

A Workforce Management Forecast Analyst commonly encounters challenges such as unpredictable fluctuations in call or service volumes, integrating data from multiple sources, and ensuring forecast accuracy amidst business changes. Addressing these issues involves leveraging robust forecasting tools, collaborating closely with operations and scheduling teams, and regularly reviewing historical data to refine models. Staying proactive with communication and adapting quickly to shifting business needs are also key strategies for success in this role.

What is a Workforce Management Forecast Analyst?

A Workforce Management Forecast Analyst is a professional responsible for predicting staffing needs and workload demands within an organization, often in industries like call centers, retail, or healthcare. They use historical data, trends, and statistical models to estimate future staffing requirements, helping organizations optimize employee schedules and maintain service levels. Their work enables efficient resource allocation, cost control, and improved customer satisfaction by ensuring the right number of staff are available at the right times.

What is the difference between Workforce Management Forecast Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecast AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and workload predictionsAnalyzing workforce data and optimizing scheduling
Required SkillsData analysis, forecasting, Excel, statistical toolsData analysis, scheduling, workforce optimization
Work EnvironmentCall centers, customer service, retail, healthcareCall centers, customer service, retail, healthcare
CertificationsOften requires Excel, forecasting tools, or related certificationsSimilar certifications, focus on data and scheduling tools

The Workforce Management Forecast Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst concentrates on analyzing workforce data to optimize schedules and improve efficiency. Both roles share similar environments and skill requirements but differ in their core responsibilities—forecasting versus operational analysis.

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What cities are hiring for Workforce Management Forecast Analyst jobs? Cities with the most Workforce Management Forecast Analyst job openings:
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Workforce Management Forecast Analyst jobs near you
Infographic showing various Workforce Management Forecast Analyst job openings in the United States as of May 2026, with employment types broken down into 37% Full Time, 40% Part Time, 2% Temporary, and 21% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $104,779 per year, or $50.4 per hour.
Workforce Management Analyst

Workforce Management Analyst

First Cash, Inc.

Coppell, TX • On-site

Full-time

Posted 22 days ago

FirstCash rating

6.2

Company rating: 6.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

4th of 7 rated pawnbroker

Job description

Description

Workforce Management Analyst
The Workforce Management Analyst will support the performance and operational excellence of our multi-site, blended contact center environment. This role will play a pivotal part in optimizing staffing models, managing workforce data, and enabling real-time and strategic decisions through advanced reporting and analytics. The role is faster than average pace and requires a detail-oriented individual who understands how to apply analytical thinking concepts in areas of problem solving and decision making. This role is essential to our success and is a critical partner in the optimization of our contact center scheduling to provide Best-in-Class service to our customers.
 
ROLES AND RESPONSIBILITIES
· Generate and maintain forecasts using historical data, seasonal trends, and business inputs.
· Collaborate with WFM planners to create optimized agent schedules that align with service goals and staffing budgets.
· Conduct shrinkage, occupancy, and headcount modeling to support hiring and workforce strategies.
· Identify risks and recommend actionable adjustments to meet SLAs and KPIs across multiple channels (voice, chat, email).
· Design and deliver interactive dashboards and automated reports in Power BI to track agent productivity, schedule adherence, service levels, and interval-level performance.
· Perform root-cause analysis on performance gaps (e.g., under/over staffing, absenteeism, unproductive time).
· Own the generation of daily, weekly, and monthly reporting packages for stakeholders.
· Partner with stakeholders to correlate performance trends with coaching and training outcomes.
· Responsible for the data integrity of WFM system (or comparable WFM tools) to ensure accuracy of schedules, real-time adherence, agent profiles, and reporting data.
· Maintain system configurations, troubleshoot integration issues (ACD/CRM), and liaise with IT and vendor support teams.
· Lead user onboarding, role assignments, and maintenance of system documentation and SOPs.
· Other duties as assigned by management.
 
QUALIFICATIONS AND EDUCATION REQUIREMENTS
 
· 2+ years of experience in Workforce Management within a contact center environment.
· Proficiency in NICE IEX WFM or a comparable platform (e.g., Verint, Calabrio, Aspect).
· Advanced Excel and Power BI experience; ability to translate raw data into insights.
· Strong understanding of call center metrics (AHT, service level, adherence, shrinkage, etc.).
· Demonstrated ability to synthesize complex datasets and communicate clear business insights.
· Deep understanding of forecasting, scheduling, and performance optimization
· Excellent time management and cross-functional collaboration skills.
PREFERRED SKILLS · Experience supporting multi-site or blended onshore/nearshore workforce. · Familiarity with relational databases and querying (SQL). · Exposure to real-time management practices and intraday staffing adjustments. · Strong communication and executive presentation skills.
 
 
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
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Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1

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