ZipRecruiter

Log In

1

Workforce Management Forecast Analyst Jobs (NOW HIRING)

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

Forecast labor requirements using Primavera schedules, upcoming tool install demand, and workforce ... Management, Finance, Analytics, or a related field preferred; equivalent education and relevant ...

Infojini Inc

Workforce Management Analyst

Las Vegas, NV · On-site

Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be ... Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily ...

Motorola

Service Forecast Analyst

California, MD · On-site +1

$68K - $70K/yr

Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Generate and deliver regular reports on forecast accuracy and key performance indicators. Analyze ...

eClerx

Workforce Management Analyst

Fayetteville, NC · On-site

$13.50/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

Motorola

$68K - $70K/yr

Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13.50/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure ... Partner with management and cross-functional teams to support workforce planning, operational ...

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Strong experience with Workforce Management (WFM) systems and forecasting methodologies * Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis) * Solid understanding ...

previous page

Showing results 41-60

All JobsBusiness JobsHuman Resources JobsHuman Resources Analyst JobsWorkforce Management Forecast Analyst Jobs

Workforce Management Forecast Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do workforce management forecast analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for workforce management forecast analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What is a workforce management forecast analyst?

A Workforce Management Forecast Analyst is a professional responsible for predicting staffing needs and workload demands within an organization, often in industries like call centers, retail, or healthcare. They use historical data, trends, and statistical models to estimate future staffing requirements, helping organizations optimize employee schedules and maintain service levels. Their work enables efficient resource allocation, cost control, and improved customer satisfaction by ensuring the right number of staff are available at the right times.

What are the key skills and qualifications needed to thrive as a workforce management forecast analyst?

To thrive as a Workforce Management Forecast Analyst, you need strong analytical skills, statistical knowledge, and experience in forecasting methodologies, typically supported by a degree in mathematics, statistics, business, or a related field. Proficiency with workforce management software (such as NICE, Verint, or Aspect), Excel, and data visualization tools is essential. Attention to detail, critical thinking, and effective communication are key soft skills that help you interpret complex data and collaborate with stakeholders. These abilities are crucial for accurately predicting staffing needs and optimizing operational efficiency within an organization.

What are the typical challenges faced by a workforce management forecast analyst and how can they be addressed?

A Workforce Management Forecast Analyst commonly encounters challenges such as unpredictable fluctuations in call or service volumes, integrating data from multiple sources, and ensuring forecast accuracy amidst business changes. Addressing these issues involves leveraging robust forecasting tools, collaborating closely with operations and scheduling teams, and regularly reviewing historical data to refine models. Staying proactive with communication and adapting quickly to shifting business needs are also key strategies for success in this role.

What is the difference between Workforce Management Forecast Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecast AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and workload predictionsAnalyzing workforce data and optimizing scheduling
Required SkillsData analysis, forecasting, Excel, statistical toolsData analysis, scheduling, workforce optimization
Work EnvironmentCall centers, customer service, retail, healthcareCall centers, customer service, retail, healthcare
CertificationsOften requires Excel, forecasting tools, or related certificationsSimilar certifications, focus on data and scheduling tools

The Workforce Management Forecast Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst concentrates on analyzing workforce data to optimize schedules and improve efficiency. Both roles share similar environments and skill requirements but differ in their core responsibilities—forecasting versus operational analysis.

More about Workforce Management Forecast Analyst jobs

What cities are hiring for Workforce Management Forecast Analyst jobs?

Cities with the most Workforce Management Forecast Analyst job openings:

What are the most commonly searched types of Workforce Management Forecast Analyst jobs?

The most popular types of Workforce Management Forecast Analyst jobs are:

What states have the most Workforce Management Forecast Analyst jobs?

States with the most job openings for Workforce Management Forecast Analyst jobs include:

What are popular job titles related to Workforce Management Forecast Analyst jobs?

For Workforce Management Forecast Analyst jobs, the most frequently searched job titles are:

Workforce Management Forecast Analyst jobs near you
Infographic showing various Workforce Management Forecast Analyst job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Workforce Management Analyst

Wichita, KS

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 28 days ago

Key responsibilities

  • Monitors intraday volume, staffing levels, and agent adherence to identify service risks and performance gaps.

  • Executes staffing plans and makes adjustments to ensure service level agreements are maintained.

  • Provides real-time reporting and insights to operational leaders to support performance management.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking staffing availability, performance indicators, and incoming volume throughout the day, making timely adjustments and coordinating with operations teams as needed to ensure service levels remain stable and consistently achieved.
 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Monitors intraday volume, real-time staffing levels, and agent adherence throughout the day to proactively identify service risks, performance gaps, or shifts in customer demand.
  • Executes staffing plans with accuracy, making informed adjustments to ensure service level agreements (SLAs) remain stable and consistently achieved.
  • Adjusts schedules for approximately 50 agents in response to volume fluctuations, staffing gaps, or operational changes, ensuring coverage aligns with current business needs.
  • Delivers timely and clear intraday reporting and insights to operational leaders, highlighting trends, variances, and recommended corrective actions to maintain performance targets.
  • Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity.
  • Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend tactical adjustments that enhance customer experience and maintain workflow balance.
  • Monitors agent states, occupancy levels, and productivity metrics to optimize resource utilization and identify opportunities for improved efficiency.
  • Assists in reviewing deviations between forecasted and actual volume, helping identify root causes and contributing insights to improve long-term forecasting accuracy.
  • Supports escalation and recovery efforts by providing real-time data, outlining options, and coordinating staffing adjustments to stabilize service during unplanned events.
  • Ensures all schedule decisions and intraday actions are accurately documented and communicated promptly to stakeholders and impacted teams.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3 years in workforce management, scheduling, or real-time analysis.
  • Strong analytical and data interpretation skills.
  • Experience working with WFM systems and reporting tools.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Advanced Excel or data analysis skills.
  • Strong communication and coordination abilities.

Nice to Have

  • Experience with forecasting or capacity models.
  • Knowledge of reporting dashboards (Power BI, Tableau).
  • Exposure to multi-channel workforce environments.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs