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Workforce Management Forecast Analyst Jobs (NOW HIRING)

THLP Co., LLC

Demand Forecast Analyst

Conestoga, PA

Support demand manager in maintaining master demand files and reporting infrastructure * Partner ... forecasting or sales analysis experience * Strong statistical, analytical, and problem-solving ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

... workforce management, scheduling, or real-time analysis. * Strong analytical and data ... Experience with forecasting or capacity models. * Knowledge of reporting dashboards (Power BI ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

... workforce management, scheduling, or real-time analysis. * Strong analytical and data ... Experience with forecasting or capacity models. * Knowledge of reporting dashboards (Power BI ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure ... Partner with management and cross-functional teams to support workforce planning, operational ...

Motorola

Service Forecast Analyst

Washington, DC · On-site +1

$68K - $70K/yr

Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Strong experience with Workforce Management (WFM) systems and forecasting methodologies * Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis) * Solid understanding ...

radiology partners

Workforce Management Analyst

$60K - $70K/yr

Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure ... Partner with management and cross-functional teams to support workforce planning, operational ...

Motorola

Service Forecast Analyst

California, MD · On-site +1

$68K - $70K/yr

Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...

Motorola

Service Forecast Analyst

$68K - $70K/yr

Department Overview This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as ...

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Workforce Management Forecast Analyst information

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$38.5K

$104.8K

$130K

How much do workforce management forecast analyst jobs pay per year?

As of Aug 20, 2026, the average yearly pay for workforce management forecast analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What is a workforce management forecast analyst?

A Workforce Management Forecast Analyst is a professional responsible for predicting staffing needs and workload demands within an organization, often in industries like call centers, retail, or healthcare. They use historical data, trends, and statistical models to estimate future staffing requirements, helping organizations optimize employee schedules and maintain service levels. Their work enables efficient resource allocation, cost control, and improved customer satisfaction by ensuring the right number of staff are available at the right times.

What are the key skills and qualifications needed to thrive as a workforce management forecast analyst?

To thrive as a Workforce Management Forecast Analyst, you need strong analytical skills, statistical knowledge, and experience in forecasting methodologies, typically supported by a degree in mathematics, statistics, business, or a related field. Proficiency with workforce management software (such as NICE, Verint, or Aspect), Excel, and data visualization tools is essential. Attention to detail, critical thinking, and effective communication are key soft skills that help you interpret complex data and collaborate with stakeholders. These abilities are crucial for accurately predicting staffing needs and optimizing operational efficiency within an organization.

What are the typical challenges faced by a workforce management forecast analyst and how can they be addressed?

A Workforce Management Forecast Analyst commonly encounters challenges such as unpredictable fluctuations in call or service volumes, integrating data from multiple sources, and ensuring forecast accuracy amidst business changes. Addressing these issues involves leveraging robust forecasting tools, collaborating closely with operations and scheduling teams, and regularly reviewing historical data to refine models. Staying proactive with communication and adapting quickly to shifting business needs are also key strategies for success in this role.

What is the difference between Workforce Management Forecast Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecast AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and workload predictionsAnalyzing workforce data and optimizing scheduling
Required SkillsData analysis, forecasting, Excel, statistical toolsData analysis, scheduling, workforce optimization
Work EnvironmentCall centers, customer service, retail, healthcareCall centers, customer service, retail, healthcare
CertificationsOften requires Excel, forecasting tools, or related certificationsSimilar certifications, focus on data and scheduling tools

The Workforce Management Forecast Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst concentrates on analyzing workforce data to optimize schedules and improve efficiency. Both roles share similar environments and skill requirements but differ in their core responsibilities—forecasting versus operational analysis.

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Workforce Management Forecast Analyst jobs near you
Infographic showing various Workforce Management Forecast Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Contact Center Workforce Management Analyst

Immersion Consulting, LLC

Mechanicsburg, PA • On-site

Full-time

Re-posted 26 days ago

Job description

Description

The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations. 


Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.


All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).

Requirements

Key Responsibilities

Scheduling & Staffing Support

Assist in creating and maintaining staff schedules based on forecasted demand

Track and update schedule changes, time-off requests, and staffing adjustments

Real-Time Monitoring

Monitor daily performance against service levels and staffing plans

Identify variances and communicate recommended adjustments to supervisors

Reporting & Data Analysis

Produce regular reports on schedule adherence, service levels, and performance trends

Compare actual results to forecasts and highlight key variances

Forecasting Support

Assist in analyzing historical data to support volume and staffing forecasts

Maintain data accuracy within workforce management tools

Collaboration

Partner with supervisors and leadership to support operational needs

Communicate staffing risks or trends in a timely manner


Qualifications

Required

2-4 years of experience in contact center operations, workforce management, or analytics

Strong Excel skills (e.g., pivot tables, basic formulas)

Analytical mindset with attention to detail

Preferred

Experience with workforce management tools

Exposure to contact center scheduling or reporting

Experience in high-volume environments

What Success Looks Like (6-12 Months)

Produces accurate schedules and reliable reporting

Effectively supports real-time operational needs

Identifies trends that improve staffing efficiency

Growth Opportunities

Senior WFM Analyst

Capacity Planning / Forecasting roles

Operations Strategy

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