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Workforce Management Forecast Analyst Jobs (NOW HIRING)

Cogeco

Analyst, Workforce Management

Miramar, FL

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

New

Cogeco

Analyst, Workforce Management

Grasonville, MD · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

New

Cogeco

Analyst, Workforce Management

Kingwood, WV · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

New

Cogeco

Analyst, Workforce Management

Cumberland, MD

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

New

CoreCivic

Workforce Management Analyst

Brentwood, TN · On-site

The role involves being a subject matter expert in workforce management solutions, providing data analysis, and supporting operational improvements within the organization. Responsibilities : • ...

CoreCivic

Workforce Management Analyst

Brentwood, TN · On-site

CoreCivic is currently seeking a Workforce Management (WFM) Analyst. Comejoin a team that is dedicated to making an impact for the people andcommunities we serve. *This position requires 4 days (Mon ...

Slide Insurance

Workforce Management Analyst

Tampa, FL · On-site

What You'll Do Forecasting, Scheduling & Real-Time Management * Analyze historical trends and real ... of workforce management experience in a high-volume call center * Experience with cloud-based ...

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Workforce Management Forecast Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do workforce management forecast analyst jobs pay per year?

As of May 30, 2026, the average yearly pay for workforce management forecast analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Forecast Analyst, and why are they important?

To thrive as a Workforce Management Forecast Analyst, you need strong analytical skills, statistical knowledge, and experience in forecasting methodologies, typically supported by a degree in mathematics, statistics, business, or a related field. Proficiency with workforce management software (such as NICE, Verint, or Aspect), Excel, and data visualization tools is essential. Attention to detail, critical thinking, and effective communication are key soft skills that help you interpret complex data and collaborate with stakeholders. These abilities are crucial for accurately predicting staffing needs and optimizing operational efficiency within an organization.

What are the typical challenges faced by a Workforce Management Forecast Analyst and how can they be addressed?

A Workforce Management Forecast Analyst commonly encounters challenges such as unpredictable fluctuations in call or service volumes, integrating data from multiple sources, and ensuring forecast accuracy amidst business changes. Addressing these issues involves leveraging robust forecasting tools, collaborating closely with operations and scheduling teams, and regularly reviewing historical data to refine models. Staying proactive with communication and adapting quickly to shifting business needs are also key strategies for success in this role.

What is a Workforce Management Forecast Analyst?

A Workforce Management Forecast Analyst is a professional responsible for predicting staffing needs and workload demands within an organization, often in industries like call centers, retail, or healthcare. They use historical data, trends, and statistical models to estimate future staffing requirements, helping organizations optimize employee schedules and maintain service levels. Their work enables efficient resource allocation, cost control, and improved customer satisfaction by ensuring the right number of staff are available at the right times.

What is the difference between Workforce Management Forecast Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecast AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and workload predictionsAnalyzing workforce data and optimizing scheduling
Required SkillsData analysis, forecasting, Excel, statistical toolsData analysis, scheduling, workforce optimization
Work EnvironmentCall centers, customer service, retail, healthcareCall centers, customer service, retail, healthcare
CertificationsOften requires Excel, forecasting tools, or related certificationsSimilar certifications, focus on data and scheduling tools

The Workforce Management Forecast Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst concentrates on analyzing workforce data to optimize schedules and improve efficiency. Both roles share similar environments and skill requirements but differ in their core responsibilities—forecasting versus operational analysis.

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Workforce Management Forecast Analyst jobs near you
Infographic showing various Workforce Management Forecast Analyst job openings in the United States as of May 2026, with employment types broken down into 37% Full Time, 40% Part Time, 2% Temporary, and 21% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $104,779 per year, or $50.4 per hour.
Workforce Management Forecasting Analyst (On-site)

Workforce Management Forecasting Analyst (On-site)

Victra - Verizon Wireless Premium Retailer

Winterville, NC • On-site

Other

Medical, Dental, Vision, Retirement

Posted 2 days ago

Victra rating

5.1

Company rating: 5.1 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

24th of 30 rated technology retailers

Job description

About Us:

We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.


About the Role

Accurately predict contact center workload and staffing needs to ensure service levels are met while optimizing resource allocation.


Key Responsibilities

·      Analyze historical call volume, AHT, and agent availability data.

·      Use forecasting models (e.g., time series, regression, ML) to project demand.

·      Adjust forecasts for external factors like holidays, promotions, or weather.

·      Collaborate with stakeholders to align forecasts with business goals.

·      Calculate staffing requirements and support scheduling efforts.

·      Monitor real-time performance and adjust forecasts as needed.

·      Evaluate forecast accuracy and implement improvements.

·      Prepare daily and periodic reports on forecast vs. actual performance.


Qualifications

·      Experience with forecasting tools and statistical modeling.

·      Strong data analysis and Excel/BI reporting skills.

·      Ability to synthesize business context into actionable forecasts.


Preferred Skills

5 years WFM/forecasting experience


Why Join Us?

·      Paid training and career development opportunities.

·      Comprehensive health, dental, and vision insurance.

·      401k retirement plan.

·      Tuition reimbursement.

·      Employee discounts on Verizon services.

·      Career pathing opportunities.

 EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

What Victra employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

VICTRA logo

About VICTRA

Sourced by ZipRecruiter

Victra, headquartered in Raleigh, NC, US, is the largest Verizon Authorized Retailer in the United States. The company operates within the telecommunications industry, offering customers an array of Verizon-branded products and services such as smartphones, tablets, and wireless connectivity plans. The company was established with a mission to become the top dealer of professional wireless solutions. Victra strives to offer the latest in device and connectivity options while providing an exceptional in-store customer experience.

Industry

Electronics and appliance stores

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1996

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