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Workforce Management Forecast Analyst Jobs (NOW HIRING)

Cogeco

Analyst, Workforce Management

Rochester, NH · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Uniontown, PA

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Saluda, VA

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Aiken, SC · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Johnstown, PA · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Miramar, FL · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Morgantown, WV · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Groton, CT · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Belmont, NH · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Cumberland, MD · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Leonardtown, MD · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Berwick, PA · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Grasonville, MD · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Kingwood, WV · On-site

... of business - Forecast Variances, Service Level targets, AHT target variances, Staffing ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

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Workforce Management Forecast Analyst information

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$38.5K

$104.8K

$130K

How much do workforce management forecast analyst jobs pay per year?

As of Jun 20, 2026, the average yearly pay for workforce management forecast analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Forecast Analyst, and why are they important?

To thrive as a Workforce Management Forecast Analyst, you need strong analytical skills, statistical knowledge, and experience in forecasting methodologies, typically supported by a degree in mathematics, statistics, business, or a related field. Proficiency with workforce management software (such as NICE, Verint, or Aspect), Excel, and data visualization tools is essential. Attention to detail, critical thinking, and effective communication are key soft skills that help you interpret complex data and collaborate with stakeholders. These abilities are crucial for accurately predicting staffing needs and optimizing operational efficiency within an organization.

What are the typical challenges faced by a Workforce Management Forecast Analyst and how can they be addressed?

A Workforce Management Forecast Analyst commonly encounters challenges such as unpredictable fluctuations in call or service volumes, integrating data from multiple sources, and ensuring forecast accuracy amidst business changes. Addressing these issues involves leveraging robust forecasting tools, collaborating closely with operations and scheduling teams, and regularly reviewing historical data to refine models. Staying proactive with communication and adapting quickly to shifting business needs are also key strategies for success in this role.

What is the difference between Workforce Management Forecast Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecast AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and workload predictionsAnalyzing workforce data and optimizing scheduling
Required SkillsData analysis, forecasting, Excel, statistical toolsData analysis, scheduling, workforce optimization
Work EnvironmentCall centers, customer service, retail, healthcareCall centers, customer service, retail, healthcare
CertificationsOften requires Excel, forecasting tools, or related certificationsSimilar certifications, focus on data and scheduling tools

The Workforce Management Forecast Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst concentrates on analyzing workforce data to optimize schedules and improve efficiency. Both roles share similar environments and skill requirements but differ in their core responsibilities—forecasting versus operational analysis.

What is a Workforce Management Forecast Analyst?

A Workforce Management Forecast Analyst is a professional responsible for predicting staffing needs and workload demands within an organization, often in industries like call centers, retail, or healthcare. They use historical data, trends, and statistical models to estimate future staffing requirements, helping organizations optimize employee schedules and maintain service levels. Their work enables efficient resource allocation, cost control, and improved customer satisfaction by ensuring the right number of staff are available at the right times.
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Workforce Management Forecast Analyst jobs near you
Infographic showing various Workforce Management Forecast Analyst job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.
Analyst, Workforce Management

Analyst, Workforce Management

Cogeco

Rochester, NH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:RegularJob Description :

About Our Company


Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are 'Above And Beyonders,' who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

POSITION SUMMARY:

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management.

KEY RESPONSIBILITIES

Real-Time Intraday

1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM responsibility.

2- Critically evaluate schedules during creation and upon completion in all metrics for multiple lines of business - Forecast Variances, Service Level targets, AHT target variances, Staffing requirements, etc.

3- Identifies course of action or proposes solutions with supporting metrics relating to staffing deviations (Next day Extended Hours/Full day VTO, Schedule Adjustments etc.)

4- Collaborates with Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level.

5- Completes weekly OTL- Workday interface to ensure all agents under the WFM responsibility have timecards submitted

6- Responsible for all Aspect and/or Evolia updates impacting future schedules which includes scheduling coaching, team meetings, training and shift trades

7- Responsible for vacation selection and vacation changes for agents

8- Work in partnership with the Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM responsibility.

9- Attend all applicable Scheduling and forecasting meetings and take action items as required from these meetings.

10- Support the management team with implementation of new initiatives and projects from a real time perspective

11- Analyze staffing and routing changes based on observations with ability to make recommendation to your immediate supervisor, in a professional and positive manner

12- Manage and respond to all email received in the inbox in a timely and professional manner.

13- As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

14- To support Cogeco's ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers' needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer's needs.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING

  • College Diploma or combination or equivalent education and experience.

WORK EXPERIENCE

  • 3+ years experience in scheduling in a contact centre environment

  • A previous background in Contact Centre Management and Workforce Management is an asset.

  • A previous background Aspect and Five9 an asset.

SPECIFIC COMPETENCIES

  • Must be proficient in desktop applications including MS Office applications (i.e. Excel, Word and Access) and database management programs.

  • Strong understanding of call centre procedures, processes and technologies preferred.

  • Must be highly organized and detail oriented with demonstrated analytical skills and time management skills.

  • Demonstrated interpersonal skills with a winning customer service attitude and professional demeanour.

  • Ability to communicate with a high degree of tact and diplomacy.

  • Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.

  • Open to change with a learning attitude towards work and to contribute to the team's success in attaining overall objective.

  • The ability to multi-task and manage concurrent projects in a faced paced environment with limited supervision is required.

  • Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts, weekends and general holidays.Hours of work are subject to change as business needs evolve.

Available Benefits and Rewards:

  • Competitive Pay & Bonuses:Market-leading base salary with participation in the Employee Bonus Plan.
  • Future Planning:Robust 401(k) plan with a50% company match (up to 5%)and eligibility for the Cogeco Stock Purchase Plan.
  • Health & Security:Comprehensive Medical, Dental, and Vision coverage.Company-paidLife Insurance (1x compensation), Short-Term and Long-Term Disability coverage.
  • Work-Life Balance:Generous PTO, Company-recognized Holidays,Floating Holidays, and a comprehensiveFlex Work Policy.
  • Growth & Well-being:Tuition Reimbursement, opportunities for LinkedIn Learning subscriptions, and a complimentaryHeadspace Membership.

Stay Connected: Complimentary and discounted broadband services (for those in our service area).

At Cogeco, diversity is an essential asset to our organization's performance. We are committed to providing equal opportunities to all qualified individuals wishing to join our company, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

For candidates whose primary place of work will be in Cleveland, OH, the expected salary range is $54,100 - $81,100

Location :Johnstown, PACompany :

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.


If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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