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Director Workforce Management Remote Jobs (NOW HIRING)

Aura

Director, Workforce Management

$120K - $140K/yr

... Director of Workforce Management (WFM). Reporting to the Chief Customer Officer, this is an ... This position is remote, but candidates must be US-based. #LI-Remote

New

Paylocity

Director Workforce Management Ops

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or ... Position Overview The Director of Workforce Management serves as a strategic leader and oversees ...

Five9

Product Management Director - Workforce Engagement

OR · On-site +1

$232K - $243K/yr

We are seeking a Product Management Director - Workforce Engagement to lead the future of intelligent workforce engagement at Five9. This is an individual contributor (IC) role for a seasoned product ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...

radiology partners

Workforce Management Analyst

$60K - $70K/yr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... Partner with management and cross-functional teams to support workforce planning, operational ...

Walmart

(USA) Director, Workforce Planning

$110K - $220K/yr

Role summary: The (USA) Director, Workforce Planning leads complex projects to develop and ... The team collaborates cross-functionally to align strategies and optimize workforce management ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Partner with management and cross-functional teams to support workforce planning, operational ... Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and ...

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Director Workforce Management Remote information

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$33.5K

$117.5K

$195.5K

How much do director workforce management remote jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director workforce management remote in the United States is $117,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $157,000.00 per year, depending on experience, location, and employer.

What does a director of workforce management do?

A Director of Workforce Management (Remote) oversees the strategic planning, implementation, and optimization of workforce scheduling, forecasting, and staffing operations for an organization. They use data analytics to ensure the right number of employees are scheduled at the right times to meet business goals, often working across multiple locations or remote teams. This role typically involves collaborating with HR, operations, and leadership to improve efficiency, manage labor costs, and enhance employee satisfaction. Remote Directors use digital tools and communication platforms to lead their teams and ensure smooth operations from a distance.

What key skills and qualifications are needed to thrive as a director of workforce management?

A Director Workforce Management (Remote) needs a solid background in workforce planning, analytics, and organizational leadership, typically supported by a bachelor’s or master’s degree in business, HR, or a related field. Expertise with workforce management software (such as Kronos or ADP), forecasting tools, and data analytics platforms is crucial. Exceptional communication, strategic thinking, and problem-solving skills are vital for leading dispersed teams and aligning workforce strategies with business goals. These competencies ensure effective resource allocation, high team performance, and the ability to adapt to dynamic remote work environments.

How does a director of workforce management typically collaborate with other departments in a remote work environment?

As a Director of Workforce Management in a remote setting, you will regularly partner with leaders from operations, IT, HR, and finance to ensure workforce strategies align with business goals. Collaboration often involves virtual meetings to analyze staffing data, address productivity challenges, and implement scheduling solutions across distributed teams. You'll also coordinate with technology teams to optimize workforce management tools and with HR to drive employee engagement and retention initiatives tailored for remote teams. Effective communication and cross-functional teamwork are essential for success in this role.

What is the difference between Director Workforce Management Remote vs Workforce Management Analyst?

AspectDirector Workforce Management RemoteWorkforce Management Analyst
CredentialsBachelor's degree in Business, Analytics, or related field; often requires experience in workforce planningBachelor's degree in Business, Analytics, or related field; entry to mid-level experience
Work EnvironmentRemote leadership role overseeing teams and strategic planningRemote or on-site data analysis and reporting
Industry UsageCommon in call centers, customer service, and large enterprise sectorsUsed across similar industries for data-driven workforce decisions

The main difference is that the Director Workforce Management Remote focuses on strategic leadership and managing teams remotely, while the Workforce Management Analyst concentrates on data analysis and reporting to support workforce decisions. Both roles require similar educational backgrounds but differ in scope and seniority.

More about Director Workforce Management Remote jobs

What cities are hiring for Director Workforce Management Remote jobs?

Cities with the most Director Workforce Management Remote job openings:

What states have the most Director Workforce Management Remote jobs?

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The top searched job categories for Director Workforce Management Remote jobs are:

Director Workforce Management Remote jobs near you
Infographic showing various Director Workforce Management Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $117,480 per year, or $56.5 per hour.

Director, Workforce Management

Aura

Remote

$120K - $140K/yr

Full-time

Medical, Retirement

Posted 3 days ago

New

Job description

About the Role

We are a fast-paced, high-growth company looking for an innovative and experienced Director of Workforce Management (WFM). Reporting to the Chief Customer Officer, this is an important leadership role responsible for leading the strategic planning, implementation, and execution of all workforce management functions for an in-house and US-based 180-person support operation. This role ensures the organization meets service level agreements (SLAs), operates efficiently, and achieves strategic and operational goals, with a focus on delivering an outstanding customer experience. 

ResponsibilitiesWorkforce Management Strategy & Planning

  • Develop and implement workforce management strategies to ensure optimal staffing levels across multiple channels, including voice, chat, email, and tickets.

  • Own capacity and workforce planning to align staffing needs with business objectives and evolving customer demand, partnering closely with business leaders and Finance to drive accurate forecasting, budgeting, and scalable workforce strategies.

  • Develop and manage key performance indicators (KPIs) related to workforce management, including forecasting accuracy, occupancy, shrinkage, and adherence.

WFM Team & Systems

  • Lead a WFM team of four covering scheduling, real-time management, and WFM systems administration.

  • Oversee the management of telephony and workforce management systems, including vendor relationships and implementation, ensuring systems align with operational objectives.

  • Leverage data analytics and workforce tools to enhance reporting, drive operational improvements, and increase efficiency.

Cross-Functional Partnership & Innovation

  • Partner closely with CX and Operations leaders to ensure alignment between operational processes and workforce management objectives.

  • Drive opportunities to innovate and improve support delivery through emerging customer support technologies, including AI and automation, with a focus on scalability, efficiency, and customer experience.

Leadership & Reporting

  • Present reports, insights, and recommendations to senior leadership to improve contact center efficiency and customer experience.

What You Bring to the Table

  • 5+ years of workforce management experience within a contact center environment, with 5+ years of leadership experience and demonstrated experience leading a WFM function or team.

  • Strong analytical skills with experience in forecasting, capacity planning, scheduling, and real-time management.

  • Experience with WFM software (e.g., Verint, NICE, Aspect, or similar) and telephony systems (e.g., Five9, RingCentral, Genesys, or similar).

  • Proven ability to collaborate with Operations leaders to drive innovation, process optimization, and improved customer experience.

  • Excellent leadership, coaching, and team development abilities.

  • Strong ability to prioritize and manage competing demands.

  • Effective communication and stakeholder management skills.

  • Ability to work in a fast-paced, dynamic environment and drive continuous improvement.

  • Experience with automation and AI tools is a plus.

Nice to Have

  • Experience serving as the primary contact and subject matter expert (SME) for WFM and telephony systems.

  • Experience leading and scaling a global WFM team.
     

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $120,000-$140,000, but may vary depending on job-related knowledge, skills, experience and location. This position is remote, but candidates must be US-based.

#LI-Remote

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