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Director Workforce Management Remote Jobs in Atlanta, GA

Oscar Health

Associate, Operational Forecasting

Atlanta, GA · Remote

$91K - $120K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our ...

CRH

Director - Talent Management - Remote

Atlanta, GA · On-site +1

$170K - $210K/yr

Director - Talent Management - Remote CRH Americas Corporate Atlanta, Georgia, United States Job ID: 525909 CRH is a leading global diversified building materials group, employing over 75,800 people ...

CRH

Director - Talent Management - Remote

Atlanta, GA · Remote

$170K - $210K/yr

Job Summary In this role, the Talent Management Director will be responsible for enabling talent ... Job Location This a remote role based in the continental United States. Job Responsibilities ...

Oscar Health

Associate, Operational Forecasting

Atlanta, GA · Remote

$91K - $120K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our ...

Staff4Success

National Sales Representative

Atlanta, GA · Remote

$125K - $180K/yr

Their mission is to simplify workforce management and help businesses scale with confidence. Our ... This is a fully remote position for a motivated sales professional with a proven track record of ...

Elevance Health

Med Mgmt Nurse (contract)

Decatur, GA · Remote

Provide consultation to Medical Director on particularly peculiar or complex cases as the nurse ... Remote, work from home Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as ...

Tier4 Group

Sr. Dayforce HRIS Analyst/Consultant

Atlanta, GA · Remote

$87K - $110K/yr

Senior Dayforce HRIS Analyst / Consultant Remote (EST or CST Preferred) 3-month contract to start ... Configuration experience with payroll, workforce management, recruiting, benefits, or talent ...

Intuit

Customer Success Manager (Services)

Atlanta, GA · On-site +1

... Workforce Management Services. * Along the way, you will get to know Intuit QuickBooks service ... California Remote (Not Bay Area) $126,000- $170,500 Illinois Remote $114,000- $154,500 Mountain ...

Novalink Solutions LLC

Account Director

Suwanee, GA · Remote

Remote (US Only) Role Overview Novalink Solutions is looking for an Account Director to lead key ... Experience: 4+ years in senior account management, client strategy, or key account roles ...

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Director Workforce Management Remote information

See Atlanta, GA salary details

$32.2K

$113K

$188K

How much do director workforce management remote jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director workforce management remote in Atlanta, GA is $112,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,900.00 and $151,000.00 per year, depending on experience, location, and employer.

What does a director of workforce management do?

A Director of Workforce Management (Remote) oversees the strategic planning, implementation, and optimization of workforce scheduling, forecasting, and staffing operations for an organization. They use data analytics to ensure the right number of employees are scheduled at the right times to meet business goals, often working across multiple locations or remote teams. This role typically involves collaborating with HR, operations, and leadership to improve efficiency, manage labor costs, and enhance employee satisfaction. Remote Directors use digital tools and communication platforms to lead their teams and ensure smooth operations from a distance.

What key skills and qualifications are needed to thrive as a director of workforce management?

A Director Workforce Management (Remote) needs a solid background in workforce planning, analytics, and organizational leadership, typically supported by a bachelor’s or master’s degree in business, HR, or a related field. Expertise with workforce management software (such as Kronos or ADP), forecasting tools, and data analytics platforms is crucial. Exceptional communication, strategic thinking, and problem-solving skills are vital for leading dispersed teams and aligning workforce strategies with business goals. These competencies ensure effective resource allocation, high team performance, and the ability to adapt to dynamic remote work environments.

How does a director of workforce management typically collaborate with other departments in a remote work environment?

As a Director of Workforce Management in a remote setting, you will regularly partner with leaders from operations, IT, HR, and finance to ensure workforce strategies align with business goals. Collaboration often involves virtual meetings to analyze staffing data, address productivity challenges, and implement scheduling solutions across distributed teams. You'll also coordinate with technology teams to optimize workforce management tools and with HR to drive employee engagement and retention initiatives tailored for remote teams. Effective communication and cross-functional teamwork are essential for success in this role.

What is the difference between Director Workforce Management Remote vs Workforce Management Analyst?

AspectDirector Workforce Management RemoteWorkforce Management Analyst
CredentialsBachelor's degree in Business, Analytics, or related field; often requires experience in workforce planningBachelor's degree in Business, Analytics, or related field; entry to mid-level experience
Work EnvironmentRemote leadership role overseeing teams and strategic planningRemote or on-site data analysis and reporting
Industry UsageCommon in call centers, customer service, and large enterprise sectorsUsed across similar industries for data-driven workforce decisions

The main difference is that the Director Workforce Management Remote focuses on strategic leadership and managing teams remotely, while the Workforce Management Analyst concentrates on data analysis and reporting to support workforce decisions. Both roles require similar educational backgrounds but differ in scope and seniority.

What are popular job titles related to Director Workforce Management Remote jobs in Atlanta, GA?

For Director Workforce Management Remote jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Director Workforce Management Remote jobs in Atlanta, GA look for?

The top searched job categories for Director Workforce Management Remote jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Director Workforce Management Remote jobs?

Cities near Atlanta, GA with the most Director Workforce Management Remote job openings:

Director Workforce Management Remote jobs near you
Infographic showing various Director Workforce Management Remote job openings in Atlanta, GA as of September 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $112,976 per year, or $54.3 per hour.

Sr. Workforce Management Systems Analyst - Alvaria WFM

Chamblee, GA • Remote

Wisemen Multimedia, LLC
IT Services • 11 - 50 employees
Learn more about Wisemen Multimedia, LLCexternal

Full-time

Re-posted 14 days ago

Job description

Job Description:
Wisemen Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of the largest private, secured, civilian government toll-free telephony infrastructure in the United States. Provide technical support to multiple user groups located at 30+ local and remote IRS service centers.
The Sr. Workforce Management Systems Analyst is accountable for supporting the development of accurate operational forecasts for volumes, average handle time, and shrinkage based on historical patterns and predictive analytics, utilizing multiple forecasting techniques. The selected candidate will be charged with identifying, researching, and data abnormalities. This position will work closely with business leaders to gain insight into the day-to-day operations of the organization and project impact of future initiatives. As such, partnership with all areas of the business and quantifying impact will be a critical requirement of this role. Candidates should be experienced in analytical and critical-thinking skills, leadership communication, contact workforce management experience, and have a proven track record of collaboration within cross-functional organizations.
Primary Duties & Responsibilities:
  • Establish ad-hoc reports, templates, and information (Commissioner mandates, FEMA, emergency procedures).
  • Make recommendations for improvements in call statistics.
  • Capture web analytics data primarily through Alvaria WFM.
  •  Develop and maintain statistical forecast models for workload and staffing requirements, including forecast vs. actual trends, and forecasting for trend changes due to seasonal variations and other operational variables.
  • Utilize performance analytics tools to identify agent and volume behaviors for future forecast and schedule scenarios and recommend action items to drive efficiencies and improve workflow.
  • Utilizes advanced SQL programming to manipulate, forecast, and project models that operationalize, optimize, and drive business performance.
  • Ensure governance and compliance for best-in-class standard operating procedures (SOPs) related to forecasting, scheduling, and performance analytics.
  • Create scenarios and present comprehensive recommendations for strategic staffing and hiring plans to ensure cost center optimization.
  • Identify and communicate areas for continual improvement of service levels across the operation, recommending and initiating improvements necessary to attain expected targets.
  • Review and analyze results and report on deviations from forecasts for data validation and root cause analysis.
  • Review and identify trends or patterns of practices/activities that impact operational service level results.
  • Measure and provide hindsight analysis for forecast accuracy and scheduling efficiency used for operational planning.
  • Establish a regular cadence with business leaders to share insights/recommendations regarding volumes, average handle time, shrinkage, and hiring plans.
  • Additional duties and responsibilities as assigned.

Qualifications:
  • Bachelor’s degree in business, accounting, finance, statistics, or economics, or an equivalent combination of education and work experience.
  • Minimum of 8 plus years’ experience in call-center forecasting.
  • Advanced Excel skills and experience in formulas, arrays, table formatting, conditional formatting, graphs, pivot table reporting and Power BI.
  • Strong IT background in troubleshooting contact center issues with recording software, including Verint 360.
  • Hands-on experience with WFM Software, experience with Alvaria is required.
  • Exceptional analytical and problem-solving skills, specifically tailored to workforce optimization.
  • In-depth knowledge of workforce management tools, processes, and best practices.
  • Experience with Contact Center technology, including Cisco, Verint, or Nice.
  • Familiarity with relevant regulations and compliance requirements specific to workforce management.
  • Understanding of forecasting and value-maximization techniques.
  • Able to host meetings and discuss contact center issues.
  • Must be able to write a standard operating procedure or desk-side guide.