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Workforce Management Jobs (NOW HIRING)

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

Ohio Health

The UKG Consultant serves as a functional subject matter expert for UKG Pro Workforce Management (WFM), EZ Call, and related modules. This role focuses on business partnership, functional discovery ...

Rally House

$60K - $75K/yr

The Workforce Management Analyst supports the planning, analysis, and execution of workforce and operational initiatives across the organization. This role partners cross-functionally with corporate ...

Figma

Workforce Management Analyst

San Francisco, CA · On-site +1

Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO partner and internal FTE teams, and surface data-driven ...

Black Box

Workforce Management Manager

Plano, TX · On-site

... of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right technical ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

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All JobsWorkforce Management Jobs

Workforce Management information

See salary details

$25K

$76.4K

$162K

How much do workforce management jobs pay per year?

As of Aug 6, 2026, the average yearly pay for workforce management in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries such as retail, healthcare, and manufacturing.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
More about Workforce Management jobs
What cities are hiring for Workforce Management jobs? Cities with the most Workforce Management job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Workforce Management jobs? States with the most job openings for Workforce Management jobs include:
What job categories do people searching Workforce Management jobs look for? The top searched job categories for Workforce Management jobs are:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Workforce Management Consultant

Insite Managed Solutions

Dallas, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

*This position is not open to candidates in: California, Massachusetts, New York, New Jersey, Oregon, Connecticut, Minnesota, Colorado

Curious? Join the Insite Journey!

Full-Time, In Office 1336 SE 47th St, Cape Coral, FL 33904 OR Dallas, TX, OR Atlanta, GA, Up to 50% Travel

Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a Workforce Management Consultant, you'll partner with clients to evaluate and improve their workforce management operations. You'll analyze data, optimize forecasting and staffing strategies, solve operational challenges, and help clients make informed workforce decisions. Working closely with senior consultants, you'll support client engagements from assessment through implementation while delivering practical solutions that create lasting operational improvements.

How you can be Exceptional in this role:

  • Analyze forecasts, staffing models, schedules, and operational performance to identify workforce risks and improvement opportunities
  • Develop and maintain workforce models that support staffing, capacity planning, budgeting, and changing business demand
  • Evaluate key workforce metrics including service level, occupancy, adherence, shrinkage, and productivity, translating findings into actionable recommendations
  • Configure and optimize workforce management platforms, forecasting models, schedules, and reporting tools
  • Partner with client stakeholders to understand business objectives, assess current workforce practices, and recommend scalable operational improvements
  • Build dashboards and reports that provide meaningful visibility into workforce performance and operational trends
  • Support workforce assessments, optimization initiatives, implementations, and operational improvement projects across multiple client engagements
  • Present findings and recommendations to client stakeholders while collaborating with senior consultants to ensure successful project delivery
  • Manage multiple client engagements while maintaining strong organization, accountability, and attention to detail

How you will help us Succeed together:

  • 5+ years of experience in workforce management, workforce planning, workforce analytics, consulting, professional services, or contact center operations
  • Hands-on experience with forecasting, capacity planning, scheduling, real-time management, and workforce optimization
  • Experience with enterprise workforce management platforms such as NICE IEX, NICE CXone WFM, Verint, Calabrio, Genesys WEM, or similar technologies
  • Strong analytical skills with advanced proficiency in Microsoft Excel, including pivot tables, formulas, lookups, and data analysis
  • Ability to analyze complex workforce data and translate insights into practical business recommendations
  • Experience partnering directly with operational leaders and client stakeholders in a consultative environment
  • Strong written and verbal communication skills, including the ability to confidently present findings to both operational and executive audiences
  • Ability to manage multiple priorities while maintaining accuracy, accountability, and follow-through
  • Proficiency with Microsoft Excel and PowerPoint

How you can Stand out:

  • Experience supporting workforce assessments, operational consulting engagements, or workforce transformation initiatives
  • Experience with data visualization tools such as Power BI, Tableau, or Sigma
  • Working knowledge of SQL or advanced reporting techniques
  • Experience with workforce budgeting, staffing models, and financial planning
  • Lean, Six Sigma, or other process improvement certification or applied experience
  • Experience within BPO, customer experience, or contact center consulting environments
Equal Opportunity Employer M/F/D/V