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Workforce Management Jobs (NOW HIRING)

eClerx

Workforce Management Analyst

Fayetteville, NC · On-site

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

eClerx

Workforce Management Analyst

Fayetteville, NC · On-site

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

AltaMed

Manager, Workforce Management

Anaheim, CA · On-site

$100K - $120K/yr

Accountable for core workforce management functions and backup to the Analysts. Functions include: reporting, long-term and short-term forecasting, resource load-balancing, queue open-closures ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13/hr

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

Essilor

Workforce Management Specialist

Dallas, TX · On-site

GENERAL FUNCTION As a member of the Workforce Management Team, the Workforce Planning Specialist (Real Time Adherence) has the function of Intra Day Performance Management in real time and execution ...

TEKsystems

Workforce Management Analyst

Omaha, NE · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

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How much do workforce management jobs pay per year?

As of Jun 6, 2026, the average yearly pay for workforce management in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management professional, and why are they important?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by Workforce Management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
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What states have the most Workforce Management jobs? States with the most job openings for Workforce Management jobs include:
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Workforce Management jobs near you
Workforce Management Analyst

Workforce Management Analyst

Visium Resources, Inc.

Altamonte Springs, FL • On-site

Contractor

Posted 3 days ago

Job description

Introduction


Visium Resources has been asked to identify qualified candidates for this Workforce Management Analyst position. This position is a contract to hire opportunity which is expected to be Hybrid (Shift is 8-5pm with in office days on Mondays, Wednesdays and Thursdays, and remote on Tuesdays and Fridays for a duration of 3 months+ to direct.


The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, budgeting and forecasting. They will also implement and optimize the usage of Workforce Management tools within a Contact/Customer Service Center environment. Provides daily and weekly scheduling and real time monitoring support for Customer Service. Tracks and analyzes data to support executive management staffing decisions. Responsibilities include daily monitoring of Workforce management applications. Post analysis evaluation of agent statistics and reporting relating to the above programs. Responsible for updating daily agent exceptions and payroll system.
 Provide ongoing operational analysis of call center operations, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost per call, cost per member, service level, occupancy, etc.)
 
  • Identifying and partnering with the Navigation center team to implement innovative labor management practices.
  • Develop labor schedules to meet contact volumes and service levels.
  • Utilize specialized software tools to manage and forecast staffing levels for multiple call centers
  • Work with the Member Solution Center leadership team to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc.
  • Work with Member Solution Center Director and senior management to accurately forecast call volumes, analyze historical call volume; project budgetary expenses, determine future costing and assist with training and new hire numbers.
  • Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals.
  • Balance multiple priorities with little or no direction
  • Identify what resources are required to implement parts of projects
  • Effectively use project plans to focus work and ensure deadlines are met.
  • Monitors Workforce Management tools real time to maintain service level data.
  • Evaluates daily call trends.
  • Works with Customer Service management to ensure agent adherence and/or conformance to schedules.
  • Accurately inputs schedule changes received through the call out line or exception reporting.
  • Prepares Time Utilization, Adherence/Conformance, and weekly scheduling reports.
  • Updates any daily schedule exception.
  • Responsible for tracking employee hours in payroll system.
  • Designs/creates various databases for staffing and analysis.
  • Creates reports utilized by Customer Service for staffing/ productivity measurements.
  • Assists in creating schedules/scheduling scenarios utilizing workforce management technology.
  • Interacts with various levels of management to provide decision support and complete various scheduling-related projects with minimal supervision.
  • Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates.
  • Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer)
  • Performs other duties as assigned.
  • Comply with all policies and standards.
  • Achieves goals through mainly self-directed work with potential oversight from management
  • Roles characterized by specific functional expertise
  • May provide guidance to others as a project manager using technical expertise

Required:
  • 3+ years of experience
  • Prior experience in a Call Center Operations environment
  • Knowledge of Call Center management best practices
  • Strong Functional analytical skills (budgeting, costing, etc.)
  • Process analytical skills in a call center environment
  • Ability to create well organized, accurate, and concise material and work documentation for organizational use.
  • Strong knowledge of Microsoft applications including Outlook, Word, PowerPoint, Excel, and Access with the ability to create and maintain databases and the ability to use them to present to both internal and external contacts
  • Strong knowledge of workforce management tools and the ability to maintain them
  • Ability to work as part of a team
  • Ability to work independently
  • Ability to work in a fast-paced environment with changing priorities
  • Demonstrated organizational skills
  • Ability to multi-task
  • Ability to remain calm under pressure
  • Ability to work in dimly lit office
  • Ability to work overtime as required
Prefer experience using the Erlang Calculator for forecasting and knowledge of the Five9 phone system dashboards and reporting. This role is for both scheduling and forecasting.
Education:
  • Bachelors Degree

________________________________________________________________________________________________


Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.
Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

Education:BS/BA DegreeEmployment Type: CONTRACTOR

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