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Workforce Management Jobs in Tennessee (NOW HIRING)

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Workforce Management information

See Tennessee salary details

$22.7K

$69.4K

$147K

How much do workforce management jobs pay per year?

As of Aug 5, 2026, the average yearly pay for workforce management in Tennessee is $69,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $83,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries such as retail, healthcare, and manufacturing.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in Tennessee? The most popular types of Workforce Management jobs in Tennessee are:
What are popular job titles related to Workforce Management jobs in Tennessee? For Workforce Management jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in Tennessee look for? The top searched job categories for Workforce Management jobs in Tennessee are:
What cities in Tennessee are hiring for Workforce Management jobs? Cities in Tennessee with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Tennessee as of July 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $69,357 per year, or $33.3 per hour.

NX Workforce Management Associate

IntellaTriage

Brentwood, TN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Why Join IntellaTriage?

Join a mission-driven organization dedicated to delivering exceptional healthcare support

services.

Build a strong foundation in healthcare compliance and operations.

Gain experience with regulatory compliance, audit support, and operational excellence.

Work alongside experienced leaders committed to professional development.

Explore opportunities for career growth within Compliance, Quality, and Operations.

Position Summary

The NX Workforce Management Associate plays a critical role in supporting the Nursing

Experience (NX) ecosystem by helping ensure that the right nursing resources are available at

the right time to deliver exceptional patient and client experiences. This position supports

workforce planning, staffing optimization, schedule management, real-time operational

monitoring, and workforce reporting across IntellaTriage operations. By partnering closely with

Workforce Management, Clinical Operations, and operational leaders, the associate helps

maintain appropriate staffing coverage, optimize service levels, and support the continuity of

safe, high-quality nurse triage services. This role directly contributes to operational excellence,

clinician engagement, and the scalability of the NX model as IntellaTriage continues to grow.

Core Responsibilities

Assist with workforce forecasting and staffing plans.

Monitor daily staffing levels and schedule adherence.

Create, maintain, and publish employee schedules.

Analyze workforce trends, attendance, productivity, and service-level metrics.

Support real-time operational monitoring and staffing adjustments.

Generate workforce reports and dashboards for leadership.

Coordinate with Operations, Clinical Leadership, HR, and Finance teams.

Identify staffing gaps and recommend schedule adjustments.

Maintain workforce management systems and ensure data accuracy.

Support continuous improvement initiatives across workforce operations.

Requirements

Minimum Qualifications

0-2 years of experience in workforce management, scheduling, healthcare operations, or a

related field.

Strong analytical, organizational, and problem-solving skills.

Excellent written and verbal communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Intermediate Microsoft Excel skills; workforce management software experience preferred.

Education Requirements

High school diploma or GED required.

Associate's degree in Business Administration, Healthcare Administration, Operations

Management, Human Resources, or a related field preferred.

Equivalent education and relevant experience may be considered.

Preferred Attributes

Highly organized and detail-oriented.

Customer-service mindset with strong accountability.

Adaptable to changing operational priorities.

Interest in healthcare operations and workforce optimization.

Passion for supporting nursing teams and operational excellence.

Benefits

FT position with a base pay of 23.50 per hour. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.

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