ZipRecruiter

Log In

1

Workforce Management Manager Jobs in Tennessee (NOW HIRING)

CoreCivic

Workforce Management Analyst

Brentwood, TN

CoreCivic is currently seeking a Workforce Management (WFM) Analyst. Comejoin a team that is dedicated to making an impact for the people andcommunities we serve. *This position requires 4 days (Mon ...

CoreCivic

Workforce Management Analyst

Brentwood, TN · On-site

CoreCivic is currently seeking a Workforce Management (WFM) Analyst. Comejoin a team that is dedicated to making an impact for the people andcommunities we serve. *This position requires 4 days (Mon ...

TEKsystems

UKG Implementation Manager

Knoxville, TN · On-site +1

$90 - $110/hr

Workforce Management Manager We are seeking a hands-on Workforce Management (WFM) Manager to support an immediate contract need. This role will oversee day-to-day WFM operations while helping guide a ...

TEKsystems

UKG Implementation Manager

Knoxville, TN · On-site +1

$90 - $110/hr

Workforce Management Manager We are seeking a hands-on Workforce Management (WFM) Manager to support an immediate contract need. This role will oversee day-to-day WFM operations while helping guide a ...

Accenture

Clinical Management Manager

Nashville, TN · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

Accenture

Clinical Management Manager

Morristown, TN · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

Aprio

Senior Director, Resource Management

Nashville, TN · On-site +1

$225K - $300K/yr

Lead workforce planning and scheduling for a rolling 12-month period, with primary focus on Tax and ... Lead and support workforce management staff, emphasizing execution, consistency, and responsiveness ...

ERMCO

Manager, Human Resources

Dyersburg, TN

As a trusted advisor to operations leadership, this role will focus on talent strategy, performance management, employee relations, workforce planning, and compliance to ensure manufacturing teams ...

next page

Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Tennessee

Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What is the highest paying manager job?

The highest paying manager roles often include executive positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. In the context of workforce management, senior-level managers like Director of Workforce Management or VP of Operations can also earn high salaries, especially in large organizations or industries with specialized skills and certifications.

Is workforce management the same as HR?

Workforce Management Managers focus on optimizing staffing, scheduling, and labor productivity using tools like forecasting and scheduling software. Human Resources (HR) handles employee relations, recruitment, compliance, and benefits. While both roles support organizational staffing, they have distinct responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

Is WFM a good career?

Workforce Management (WFM) is a viable career path that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong analytical skills, attention to detail, and often involves working in fast-paced environments such as call centers or retail operations. The role offers opportunities for advancement and specialization in areas like data analysis or operations management.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM managers collaborate with HR, they primarily concentrate on operational workforce planning rather than employee relations or HR policies.
What are the most commonly searched types of Workforce Management jobs in Tennessee? The most popular types of Workforce Management jobs in Tennessee are:
What are popular job titles related to Workforce Management Manager jobs in Tennessee? For Workforce Management Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Tennessee look for? The top searched job categories for Workforce Management Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Workforce Management Manager jobs? Cities in Tennessee with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Tennessee as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.
Workforce Management Analyst

Workforce Management Analyst

CoreCivic

Brentwood, TN

Other

Posted 19 days ago

CoreCivic rating

5.6

Company rating: 5.6 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

33rd of 41 rated prisons

Job description

At CoreCivic, our employees are driven by a deep senseof service, high standards of professionalism and a responsibility to betterthe public good. CoreCivic is currently seeking a Workforce Management (WFM) Analyst.  Comejoin a team that is dedicated to making an impact for the people andcommunities we serve.

*This position requires 4 days (Mon-Thurs) onsite in Brentwood, TN.

TheWFM Analyst is a subject matter expert of the workforce management solution (WFMS)system, with working knowledge of operational practices, procedures, systemsand initiatives and how they interact with the workforce management solutionsystem.  Assists in the review,development and deployment of new workforce management applications andprocesses.  Supports the Operations teamby providing metrics, data analysis and recommendations on business initiativeswhich support process improvement, scaling and efficiencies and are responsiveto the changing needs of the organization.

ESSENTIAL FUNCTIONS:
The incumbent should be able to perform allof the following functions at a pace and level of performance consistent withthe job performance requirements.

  1. Works within the organization to understand and gather scheduling requirements for the assessment, deployment and on-going system maintenance.
  2. Works with WFMS consultants (internal and external) during any "build" phase to fully understand how the product is designed and the solution built.
  3. Aggregates data and produces standard or customized reports for use by facility and FSC management.
  4. Collaborates with others to develop standard reporting and metrics, and to provide new tools in support of the organization.
  5. Conducts WFMS training and provides on-going advisory support to direct system users and management.
  6. Analyzes processes and data to ensure effective resource planning and utilization to meet service and financial objectives with recommendations for process/system enhancements.
  7. Analyzes staffing patterns and integrates forecasts for resource planning using automated workforce management software.
  8. Develops solutions involving unstructured environments. Makes recommendations that support the standardization of methods, procedures, equipment and facilities.
  9. Conducts regular audits of staffing and shift data and reports on issues to be addressed.
  10. Reviews data access rules across WFM program to ensure staff has correct system access.
  11. Provides analysis of facility's workforce management performance.
  12. Prepares and delivers presentations and written reports to management on workforce management performance and efficiency.
  13. Represents Staffing and Workforce Management on workgroups and project teams.
  14. Acts as liaison between departments on items related to Staffing and Workforce Management.
  15. Domestic U.S. travel may be required.

What CoreCivic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CoreCivic logo

About CoreCivic

Sourced by ZipRecruiter

At CoreCivic , we do more than manage inmates, we care for people. CoreCivic is currently seeking Registered Nurses who have a passion for providing the highest quality care in an institutional setting.

Industry

Public safety administration

Company size

10,000+ Employees

Headquarters location

Brentwood, TN, US

Year founded

1983

View All CoreCivic Jobs

Apply