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Workforce Management Manager Jobs in Tennessee (NOW HIRING)

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Tennessee?

The most popular types of Workforce Management jobs in Tennessee are:

What are popular job titles related to Workforce Management Manager jobs in Tennessee?

For Workforce Management Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Tennessee look for?

The top searched job categories for Workforce Management Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Workforce Management Manager jobs?

Cities in Tennessee with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Workforce Planning Manager

Nashville, TN

Simmons Bank
Commercial Banking • 1 - 5K employees

8.0

Company rating: 8.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

70th of 172 rated banks

People enjoy working here

Good employer

Recommended by parents

Learn more about Simmons Bankexternal

Full-time

Posted 20 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary

The Workforce Planning Manager is responsible for designing and maintaining the staffing model for the Retail Banking network, ensuring the right coverage, at the right time, to deliver both service and sales outcomes. This role owns the Verint platform and drives centralized scheduling practices to create consistency, efficiency, and capacity across the branch network.

Essential Duties and Responsibilities

  • Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting.

  • Develop and maintain the retail staffing model aligned with transaction volume, sales activity, and customer demand patterns.

  • Create centralized scheduling frameworks to improve banker productivity and free up manager capacity.

  • Partner with Retail leadership to align staffing strategies with sales and service expectations.

  • Analyze workforce data (traffic, transactions, appointment trends) to recommend staffing adjustments and efficiencies.

  • Establish scheduling standards and governance across the retail network.

  • Monitor adherence, scheduling effectiveness, and productivity metrics to drive continuous improvement.

  • Provide insights into capacity gaps and optimization opportunities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

  • Strong analytical mindset with experience translating data into staffing decisions.

  • Deep understanding of workforce management principles in a retail, contact center, or service environment.

  • Proven ability to influence leaders without direct authority.

  • High attention to detail with strong organizational skills.

  • Ability to balance operational efficiency with employee experience.

Technical/Computer Skills

  • Workforce Management Platforms (Verint preferred).

  • Advanced Excel (pivot tables, forecasting models, scenario analysis).

  • Data visualization/reporting tools (Power BI strongly preferred).

  • Scheduling methodologies and forecasting techniques.

Education and/or Experience

  • Bachelor's degree in business, finance, analytics, HR, or related field (or equivalent experience)

  • 5+ years of experience in workforce planning, operations analytics, or retail banking operations

  • Experience supporting multi-location or branch-based environments preferred

  • Experience with workforce optimization platforms (Verint strongly preferred)

Certificates, Licenses, Registrations

  • Workforce Management certification (e.g., SWPP, ICMI) - preferred, not required

  • Lean or process improvement certification (Six Sigma Green Belt, etc.) a plus

Other Qualifications (including physical requirements)

  • Problem-solving and critical thinking skills

  • Clear communication (translating data into actionable insights)

  • Stakeholder management across Retail leadership

  • Continuous improvement mindset

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

  • Critical Thinking, Reading Comprehension, Systems Analysis,

  • Communication, Decision Making, Problem Solving, Project Management

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

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