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Workforce Management Manager Jobs in Tennessee (NOW HIRING)

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Tennessee? The most popular types of Workforce Management jobs in Tennessee are:
What are popular job titles related to Workforce Management Manager jobs in Tennessee? For Workforce Management Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Tennessee look for? The top searched job categories for Workforce Management Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Workforce Management Manager jobs? Cities in Tennessee with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

NX Workforce Management Associate

IntellaTriage

Brentwood, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Why Join IntellaTriage?

Join a mission-driven organization dedicated to delivering exceptional healthcare support

services.

Build a strong foundation in healthcare compliance and operations.

Gain experience with regulatory compliance, audit support, and operational excellence.

Work alongside experienced leaders committed to professional development.

Explore opportunities for career growth within Compliance, Quality, and Operations.

Position Summary

The NX Workforce Management Associate plays a critical role in supporting the Nursing

Experience (NX) ecosystem by helping ensure that the right nursing resources are available at

the right time to deliver exceptional patient and client experiences. This position supports

workforce planning, staffing optimization, schedule management, real-time operational

monitoring, and workforce reporting across IntellaTriage operations. By partnering closely with

Workforce Management, Clinical Operations, and operational leaders, the associate helps

maintain appropriate staffing coverage, optimize service levels, and support the continuity of

safe, high-quality nurse triage services. This role directly contributes to operational excellence,

clinician engagement, and the scalability of the NX model as IntellaTriage continues to grow.

Core Responsibilities

Assist with workforce forecasting and staffing plans.

Monitor daily staffing levels and schedule adherence.

Create, maintain, and publish employee schedules.

Analyze workforce trends, attendance, productivity, and service-level metrics.

Support real-time operational monitoring and staffing adjustments.

Generate workforce reports and dashboards for leadership.

Coordinate with Operations, Clinical Leadership, HR, and Finance teams.

Identify staffing gaps and recommend schedule adjustments.

Maintain workforce management systems and ensure data accuracy.

Support continuous improvement initiatives across workforce operations.

Requirements

Minimum Qualifications

0-2 years of experience in workforce management, scheduling, healthcare operations, or a

related field.

Strong analytical, organizational, and problem-solving skills.

Excellent written and verbal communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Intermediate Microsoft Excel skills; workforce management software experience preferred.

Education Requirements

High school diploma or GED required.

Associate's degree in Business Administration, Healthcare Administration, Operations

Management, Human Resources, or a related field preferred.

Equivalent education and relevant experience may be considered.

Preferred Attributes

Highly organized and detail-oriented.

Customer-service mindset with strong accountability.

Adaptable to changing operational priorities.

Interest in healthcare operations and workforce optimization.

Passion for supporting nursing teams and operational excellence.

Benefits

FT position with a base pay of 23.50 per hour. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.

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