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Call Center Operations Manager Jobs in Tennessee

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Support Reports To: VP, Customer Support Operations Location: 8351 E Walker Springs Lane, Suite 202, Knoxville, TN 37923 Time Zone: Eastern Overview: The Call Center Department Manager leads day-to ...

UHS

CALL CENTER SPECIALIST

Memphis, TN

$15 - $18.75/hr

... center operations. The Call Center Specialist prioritizes referrals made to LBHS and provides ... management. Universal Health Services (UHS) One of the nation's largest and most respected ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

... center operations . The Call Center Specialist prioritizes referrals made to LBHS and provides ... management. Universal Health Services (UHS) One of the nation's largest and most respected ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Tennessee

Call Center Operations Manager information

See Tennessee salary details

$28.6K

$66.9K

$123K

How much do call center operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for call center operations manager in Tennessee is $66,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $82,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are the most commonly searched types of Call Center Operations jobs in Tennessee? The most popular types of Call Center Operations jobs in Tennessee are:
What are popular job titles related to Call Center Operations Manager jobs in Tennessee? For Call Center Operations Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Tennessee look for? The top searched job categories for Call Center Operations Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Call Center Operations Manager jobs? Cities in Tennessee with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in TN? For Call Center Operations Manager jobs in TN, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Tennessee as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $66,880 per year, or $32.2 per hour.
Manager, Call Center

Manager, Call Center

One, Inc.

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Position Title: Manager, Call Center
Department: Support
Reports To: VP, Customer Support Operations
Location: 8351 E Walker Springs Lane, Suite 202, Knoxville, TN 37923 Time Zone: Eastern
Overview:
The Call Center Department Manager leads day-to-day operations while driving strategic improvements across customer experience, operational efficiency, and team performance. This role is accountable for service delivery outcomes, including KPI achievement and cross-functional collaboration, ensuring the organization delivers high-quality, cost-effective, and scalable support.
This leader is an experienced call center manager, responsible for supervising daily operations and employees, while also identifying and implementing operational improvements and owning key initiatives and projects. Success in this role requires strong organization, reliability, and a results-driven mindset.
The Call Center Manager must demonstrate strong problem-solving capabilities, with the ability to identify, document, and resolve issues in real time. Equally important is the ability to foster a positive, high-performing team culture and build effective partnerships across the business.
This role requires excellent call center acumen, communication skills, problem resolution expertise, and project management capabilities.
Key Responsibilities:
  • Support a team of customer service professionals in all day-to-day responsibilities, including outbound calls, emails and following up on cases.
  • Coach call center staff through performance challenges
  • Analyze call center data, root cause analysis, product performance and prepare reports for upper management.
  • Evaluate staff and process effectiveness and performance.
  • Ensure all processes are enabling all staff members to achieve desired service levels, unit cost objectives and take corrective action, as needed
  • Lead team, project and process meetings
  • Prepare work schedules, process flow documentation, meeting notes, and project plans
  • Develop and maintain relationships with internal and external stakeholders, including customers, vendors, and partners.
  • Minor facility operation and administrative tasks

Skills & Abilities:
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills
  • Strong coaching and leadership skills, ability to motivate employees
  • Build and maintain a positive culture within the call center to attract and retain high-quality team members
  • Proficiency with technology software, including CRMs and phone systems
  • Strong Analytical and problem-solving skills with a focus on data driven decision making

Education & Experience:
  • Degree in Business, Communications, or commensurate experience
  • Minimum 2 years of call center management experience
  • Proven ability to lead and develop high-performing teams
  • Thorough knowledge of Windows, including Excel and Word, required
  • Insurance experience is preferred

Desired Traits:
People First Mindset, Problem Solver, Collaborator, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Standard indoor office setting; exposure to computer screens.
Physical:
Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed
Vision:
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents
Hearing:
Ability to hear in the normal audio range with or without corrections
Company Profile:
At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.
The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.
Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."
Join us in building the infrastructure that fulfills the promise of insurance.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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