Call Center Operations Manager Jobs in Jackson, TN

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.
Come Join an Inclusive Team
The Operations Manager is responsible for developing and achieving safety, quality, and production goals at the Jackson site. He/she is accountable for the safety performance of the majority of the personnel working at the facility, and he/she is a role model for desired safety behaviors. The Operations Manager achieves optimal production, quality and utilization results through effective coordination of equipment and manpower with timely scheduling of maintenance and process improvement projects. Within Operations, there are four First-Line Supervisors, a Process Specialist and 56 non-exempt employees reporting to this position. This position also manages Logistics resources within Jackson site, including the Process Engineer and the Logistics Supervisor and his/her personnel. The Operations Manager is responsible for approximately 57% of the Jackson workforce, and approximately 60% of the Jackson fixed cost budget. #LI-RH1
A Day in the Life
1) Support the health, safety and environmental initiatives and programs at the Jackson site.
• Acts as a role model for desired safety behaviors
• Utilizes incident reports and other information to drive continuous improvement in safety.
• Drives consistency in shift practices and safety standards.
• Actively participates as a leader in all site safety processes and rituals.
2) Achieve or exceed KPI targets for production, logistics, quality, reliability and rework results.
• Manage production to achieve production goals and conform with production schedule. If schedule changes are needed, facilitate with all stakeholders in communicating necessary changes.
• Actively drive reduction in offspec production. Utilize data to identify and eliminate root causes of nonconforming material. Ensure nonconforming material is reworked as aggressively as possible.
• Ensure sufficient management and oversight of inventories to minimize working capital and optimize inventory accuracy.
• Utilize quality incident reports, QNs, and other sources of data to proactively drive improvements in processes and performance to improve product quality.
• Manage Operations responsibilities and activities to achieve compliance with IATF 16949 and ISO 14001 management system requirements.
• Ensure thorough root cause analyses and effective corrective actions for customer complaints (QNs).
3) Meets or beats fixed cost budget and overtime targets
• Actively monitor cost performance on a regular basis. Understand and control spending within assigned cost center.
• Actively monitor overtime scheduling and work with FLS's to minimize the need for overtime. Provide operating line priorities to facilitate decision-making when personnel are not available.
• Work with Human Resources to fill vacant positions.
4) Responsible for professional development of all personnel, with a focus on First-Line Supervisors and Logistics personnel. Work with First-Line Supervisors to develop their leadership capabilities and maximize consistency across shifts.
• Provide individual and group coaching to FLS's to develop their leadership skills and drive consistency in procedures and practices across shifts. Actively mentor new Supervisors (using JKO FLS Development guide) as needed to maximize their impact.
• Complete development planning with Process Engineer to leverage his abilities and further his career.
• Actively address and resolve personnel performance issues within Operations.
You Bring This Value
Education: Bachelor's degree in Engineering, Polymer Science, or Business Management is preferred
Work Experience: At least five years of manufacturing experience (production, maintenance, laboratory and quality management systems) with roles in supervisory or management positions. Experience in thermoplastic compounding and extrusion would be beneficial. A general knowledge and understanding of plant operations, capacity planning and manufacturing is a plus.
Critical Competencies/Behaviors: Instills Trust and Exemplifies Integrity, Builds Effective Teams, Cultivates Innovation, Ensures Accountability, Demonstrates Courage, Drives Results, Collaborates, and has a Customer Focus.
Skills: Must be a self-starter requiring minimal supervision able to influence colleagues at all levels, both within the site and the wider business organization. Must be relentless in driving results from self and others. Must be able to think systemically and see the 'big picture' and possess a strong desire to drive continuous improvement in all aspects of operations.Must be able to build teamwork and collaboration both within and outside the plant to advance goals and initiatives. Must be a facilitator who can engage team members in openly expressing their opinions and providing different viewpoints and ideas in order to drive results. Must possess excellent verbal and written communication skills and be able to actively use communication skills to drive teamwork, consistency and achieve results.
Safety: The incumbent is a leader at the site in modeling the desired safety behaviors. He or she is accountable for the safety of all personnel in Operations. He/she participates in the Lyondellbasell commitment to the HSE policy and ISO14001 through an awareness of and adherence to Health, Safety and Environmental programs, together with management of environmental aspects of plant performance and all HSE aspects of departmental performance. The incumbent uses safe work practices, participates in site safety programs and rituals, addresses safety issues with a sense of urgency, and actively drives continuous improvement in site safety performance and culture.
Languages: English
What We Offer
Why LyondellBasell?
Safety First: We're a safety-driven organization where your well-being is our top priority.
Grow With Us: We're passionate about your personal and professional development. Many of our Supervisors and Managers began their journey at the plant level-your growth is our success!
Innovate Together: Collaborate with a dynamic team to create smart, forward-thinking solutions that make a real impact.
Great compensation package:
Dental, Vision and Employee Assistance Program
401(k) Plan with Company Match of 6%
Retirement (Pension) Plan
Flexible Spending Accounts
Life, AD&D and LTD Insurance
Employee Stock Purchase Plan
Vacation and Holidays
Educational Assistance
Competencies
Build Partnerships
Deliver Results
Drive Innovation
Grow Capabilities
Promote Inclusion
Motivational Fit
Technical Skills
Learn more about our benefits: Benefits/Health & Welfare | LyondellBasell
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  LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, age, veteran status, and other legally protected characteristics. The US EEO is the Law poster is available here.
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