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Call Center Operations Manager Jobs in Jackson, TN

Hitachi, Ltd.

Warehouse and Inventory Manager

Alamo, TN · On-site

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No The Opportunity Step into a role where operational excellence meets purpose . As a Warehouse Operations Manager , you ...

Hitachi

Warehouse and Inventory Manager

Alamo, TN

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No The Opportunity Step into a role where operational excellence meets purpose . As a Warehouse Operations Manager , you ...

FirstBank

Customer Solution Ambassador

Lexington, TN · On-site

$12.50 - $16.25/hr

Call Center experience is a plus * Strong computer skills required * Banking experience highly ... Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will ...

New

AMBA

Inside Sales Insurance Specialist

Jackson, TN · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Jackson, TN · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Jackson, TN · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Summit Management Group

Be Seen First

Customer Service Representative

Milan, TN · On-site

$12.50 - $15/hr

... Management Group, Inc. is committed to providing professional and exceptional customer service by reflecting the love of Christ. CUSTOMER SERVICE REPRESENTATIVE with call center or collections ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Jackson, TN

Call Center Operations Manager information

See Jackson, TN salary details

$29.9K

$69.9K

$128.6K

How much do call center operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center operations manager in Jackson, TN is $69,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $86,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Jackson, TN? For Call Center Operations Manager jobs in Jackson, TN, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Jackson, TN look for? The top searched job categories for Call Center Operations Manager jobs in Jackson, TN are:
What cities near Jackson, TN are hiring for Call Center Operations Manager jobs? Cities near Jackson, TN with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Jackson, TN as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,923 per year, or $33.6 per hour.

Operations Manager

Sunland Logistics Solutions, Inc.

Milan, TN • On-site

Full-time

Re-posted 7 days ago

Sunland Logistics Solutions rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Warehouse Operations Manager is responsible for the management and execution of all aspects while ensuring that value is created for our customers, associates, and Sunland.

DUTIES AND RESPONSIBILITIES:

Develop and manage team deliverables that exceed customer, financial and leadership initiatives.

Ensure through succession planning that associate bench strength and staffing levels is in place to successfully meet and exceed our operational, customer, associates and organizational long-term commitments.

SUPERVISORY RESPONSIBILITIES: Supervisors, Team Leads, Non-exempt Associates

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Managed a stand-alone distribution center with 35 full-time associates and a limited number of temps during peak season and at least two direct reports (supervisors).
  • P & L responsibility, familiar with AP, invoicing, etc.
  • Knowledge of Six Sigma methodology, process improvement, etc.
  • Experience tracking metrics, measuring productivity, etc.
  • Extensive knowledge of OSHA and ISO quality management systems
  • Ability to manage a multi-shift operation
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite
  • Proven leadership in similar operations
  • Strong analytical and financial skills
  • Maintain a high level of confidentiality
  • Detailed and goal oriented
  • The position interacts with customers, vendors, and employees and reports directly to the Site Manager.

EDUCATION AND/OR EXPERIENCE:

  • Bachelor’s degree in operations, supply chain management, business or related field.
  • Minimum of 7 years’ experience in supervision/management of a fast-paced logistics/warehousing/distribution operation.
  • Hands on knowledge of WMS or other systems (Infor, Red Prairie, Manhattan, etc.)

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Possess or have ability to become forklift certified

LANGUAGE SKILLS:

Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and pick tickets.

REASONING ABILITY:

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds, and occasionally lift and/or move more than one hundred pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


What Sunland Logistics Solutions employees say

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